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AWESOME - lizzette!
professional, friendly, and very truthful. I like how nice he was to us and especially my parents. he was very sensitive to the fact that my parents are older and they needed more time to understand the information given.
Top Reviewed Specialists At This Dealership
Used Car Sales Specialist
New Car Sales
Quick and easy - Jfully88
Provided customer quality service in a timely fashion. No bs, just straight to the point. Got me a great payment for a 2018 Nissan. Don’t think I could have gotten better anywhere else.
Great experience! - Jt
We worked with Dylan Large! He was extremely knowledgeable and great to work with. He made the process fun! I highly recommend Dylan if you are looking for a new or used vehicle!
Ray Russo is the one you want! - klove222
I couldn't have had a better experience with Chapman Chevrolet. From the first phone call to driving my new car off the lot, the customer service was impeccable. I am very much looking forward to being a loyal and long-term customer of the Chapman family! If you are looking for a salesman in your corner, Ray Russo is the one you want! Dwayne and Dan worked the numbers so we all came out on top! Ray really was the shining star for me and I only wish I had more cars to buy so I could continue working with him. Very, very satisfied customer!
Internet Sales Manager/Senior Costco Manager
Awesome service! - Kebre
Fast and efficient service as well as a Great price! We will definitely be back if we red any service on our Chevy Truck.! Thank e!
Oil Change - Gerry
I have always found the service great and all the staff very friendly. Love getting the coupons. Found booking appointment on line easy and quick.
Recall - Dan S
On January 2019 I took my car in to follow up on a recall notice. My car was burning about two quarts a week of oil. I was considering a purchase of a new vehicle. The service manager told me my car needed to be checked and the work needed was under warranty with the manufacturer. They said my car would be tied up for at least a week so they gave me a new loaner. Since I have had my car back, it runs better than ever and no loss of oil. Everyone gets worried when they take their vehicle in to get it serviced. I have never had such a great experience with a auto service department anywhere in my life. This place is very clean , service orientated, production motivated and quality minded. I highly recommend them.
Worst Customer Service Experience - AutoNation GILBERT - Steve
THIS IS FOR AUTONATION GILBERT, NOT MESA!!! I brought the vehicle in for scheduled service.
I had the worst customer service experience in my almost 61 years at AutoNation Chevrolet Gilbert. We scheduled an appointment for 11:00 AM and began receiving reminders for appointments at 10:00 and 11:00 AM on the same day. I called to clarify but was told I could come to either one. When I arrived for the 11:00 AM appointment, I was told I had missed my 10:00 AM appointment. I produced AutoNation's multiple messages showing both 10 and 11 and was then welcomed. The service person began by telling me we needed an oil change. I explained we have a brand new, all electric car. I received a blank look and explained electric cars don't have a combustion engine so we have no oil or gas. I was then told we needed to have the cabin filter switched out and frigi-fresh replacement. I asked why as we only have about 7,500 miles on the car. I was told the system showed we needed it. She also told me we would have the tires rotated and the car washed. I thanked her and took a shuttle ride home from the dealership the three miles home. When I jumped on the internet to check, Chevrolet's site showed the cabin filter and frigi-fresh were not close to due for servicing. I called to reach the service person but the call bounced and I got the operator. I explained I needed to cancel the two items enumerated above as their system mistakenly showed them due for service. She transferred me to the service manager. I got voicemail and left a detailed message, including my name and phone. The VM stated he was on vacation and gave Wayne as a contact. I called for Wayne. Not available. I called a fourth time and explained to the operator, who now recognized me when I called. I asked for the GM. I was then immediately told the service person was now available. I explained what I had found. She was dumbfounded. I asked her to check the intake form. She did and found the mileage had mistakenly been input as 75,000 on their end, not the correct 7,500. She assured me the cabin filter and frigi-fresh would not be done. They would rotate the tires, fully charge it and wash it. I received a call at 1:45 the car was done. I had another appointment and asked if the shuttle could pick me up at 3:00. I confirmed my address and was promised a ride then. I called at 3:15 and the service person told me the shuttle driver was on the way. Again, 3 miles from my home to them. I called again at 3:45 and the service person was dismayed but told me she would call the shuttle driver and have her call me. She also told me the shuttle service ended at 4:00. I told her I didn't care and I needed a ride back to get our car. At 3:55, I called and was told someone would be there shortly. A very nice service tech showed up about 4:15. He is the only positive I have for this dealership. When I arrived to get my car, it was plugged into the charger but only partially charged, almost 2 1/2 hours after I was called and told it was done. Worse, it had not been washed. The service person from the morning told me this was the fourth car in two days which hadn't been done. She offered to let me bring it back tomorrow to have it washed. I did. I waited for it to be done. When finished, dirt streams were on the tailgate. I asked for a rag, opened the lift gate and wiped it clean. When home, I left a lengthy voicemail for the service manager, detailing all of this and requesting a call back, leaving my name and phone. I have never received a call back. I received a survey from Chevrolet. I completed it in detail, outlining everything herein. I hit their Submit button. The next day, I got an email stating the address I sent the email to was invalid. It was THEIR address THEY sent to me. Happily, my wife received this, requesting we detail our service experience. Happy to oblige.
Amazing place - JuliaD
The service was wonderful, I was comfortable with everyone I worked with, especially Nick!!! I would recommend this dealership to anyone looking for a great experience
Sales and Leasing Professional