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Third time customer - Sheila
We bought our 3 car there this weekend. Second time working with Bryce and Chris in Sales. Both great to work with. Joean “mama” in finance really worked her magic on our previous deal. We got to work with Steven, I think, in finance this time and he also took good care of us.
Top Reviewed Specialists At This Dealership
Mazda Certified Sales Guide
Mazda Certified Internet Sales Manager
Superior buying experience - AZcar123
I purchased a new CX-5 from Michael Knox at Chapman Mazda a little over a month ago and I couldn’t have asked for a better experience. When I walked into the dealership, I wasn’t quite ready to buy a car, I was still narrowing down my choices. Mike was so informative and helpful and told me take my time. When I had follow-up questions, he emailed me back within minutes. He provided exceptional service and I wouldn’t hesitate to recommend him.
Fleet/Internet Sales Manager
Mazda Fleet and Internet Sales
Great Place To Buy A Car - D Wang
The new car buying experience is usually about as much fun as a trip to the dentist for a root canal - something you gotta do but you know is going to be distasteful. Yesterday I got an unexpected surprise - doing business with CardinaleWay Mazda in Peoria was actually a great experience. I've bought something like 14 new cars over the years and my encounter with CardinaleWay Mazda, from beginning to end, was about the best I've ever experienced. General Manager John Egizio and Internet Sales Director Paul Ramos went out of their way to be helpful. I got great service and a price that would be tough to beat (I'd done a fair amount of research before visiting CardinaleWay Mazda). Bottom-line: if you want to avoid the usual dealer game-playing, high pressure salesmen, bait-and-switch, etc, start and end your search with John and Paul at CardinaleWay Mazda. I'd buy from them again in a heartbeat!
I would not recommend going through this dealership - Eli C
I would not recommend attempting to be quoted a price and purchase a new vehicle at Berge Mazda. I attempted to purchase a new Mazda 2019, Hatchback over the past week and communicated with Jim Maijala exclusively. I was originally quoted an excellent price from Jim and decided it was good enough to move forward. I asked him to send me a mock-up of the "out the door" cost, which he did promptly. In this new "out the door" cost Jim calculated the final pricing including dealers fees and the desert package. While this is expected, the original quote had these fees in the final price so I simply asked him to remove them since we were effectively going to be charged twice for them.
Jim them proceeded to get defensive and ignore my emails. Laugh at my wife over the phone, and proceed to attempt to gaslight us saying that the original quote was for a completely different car, which is not true since both the original and new quote have the same VIN attached.
After speaking to Jim on the phone we simply put it out there that we weren't going to be double charged for these fees and were expecting them to be taken out. Jim said he was unable to do that so we ended the phone conversation. A couple minutes later Jim sends out an additional email stating again that my wife and I were in the wrong and that the original quote was for a different car as explained above.
It is disgusting that his ego is so large that he can't simply admit his mistake and let us know that he can't bring the price of the car any lower. This error can be traced through the quotes which I sent to him in a detailed email explaining the confusion, which he ignored.
So again, just to reiterate. Avoid working with this man when shopping for a new car at the dealership. I would even go as far to say avoid using this dealership and look at a different Mazda dealership within the valley as it says something about the dealership as a whole that they would employ a man like this.
watch out - kim2016
So the good news is this dealership is closed. My last service visit for an oil change resulted in the service advisor coming out to the customer lounge to tell me the car needed a number of service items. When I pointed out three of those recommended service were completed at my prior visit with them, the service advisor excused himself. Fifteen minutes later he tells me the mechanic failed to check their computer records. What a load of “bull”.
DISHONEST, ARROGANT, CHEAP PEOPLE - Smart customer
BEWARE, BEWARE, BEWARE!!!
I had been at this dealership on 12th Oct 2018 to buy a new 2018 Mazda 3 touring. I had applied for pre-approval a day before.
We were at the dealership at 9 AM as per our appointment, the sales man JUAN VIVEROS came in, and started scribbling something on a piece of paper, he did not have a formal quote or any other formal documents. When asked about the pre-approval which we had applied for, he just walked out and came back saying that the rate is 10% (outrageous isn't it!?)
When we demanded to show us formal document about my credit rating and the rate how they arrived at he did not have any good explanation and again walked out to come back with a SEAN GLENNON Sales manager, who did not have any document either and unnecessarily started explaining how their new car purchase program works. When we insisted to provide us the document which shows the 10% interest rate they got another employee a woman BRIDGETTE MILLER Finance Manager who also came with no formal document and started with same new purchase program explanation. Finally, after begin patient for a long time, when we asked them if they have run my credit report in the first place then the beans were spelt and finally they said "No".
Thus, that was the end, we realized these people are thieves and just wanted to sell us a car at an outrageous interest rate and make profit.
Realizing this that we are dealing with such horrible and DISHOENST people we just started walking off.
As we started walking off the lady was so arrogant that she started yelling, ARROGANCE they name!!!
The salesman JUAN VIVEROS did not even have any courtesy to say anything and just made faces.
Guys just remember we are not from kindergarten but well learned and very well aware customers. So don’t use such cheap sales tricks on us.
As expected these people started emailing and calling us just after we left the dealership begging to give them another chance.
The next day we went to other brand car dealer and got a deal at minimum interest rate on 2019 model by applying for pre-approval, thus no hassle. The dealer provided us all the documents of my credit rating and rate approved by the bank, all black n white no shady business.
I would never ever go for buying MAZDA ever, that was my first and last experience with them!!! Car manufacturers should be careful what dealers do which can impact their brand reputation.
So just think for yourselves how these people try to cheat you. I am having an excellent credit score and even though they were trying to give me an interest rate of 10%, CHEATERS!!!
Thus, be cautious, think before you give them any business as these people are so DISHONEST in the beginning of the car buying process I just can’t imagine what kind of service they will provide the customer once you buy from them and have a binding agreement.
I would not even want my enemy to be at this dealership to do any kind of business with such CHEAP, ARROGANT and DISHONEST people.
BEWARE, BEWARE, BEWARE!!!
CardinaleWay Mazda - Mesa