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Looking at New and Used Cars - Chuck1146
i have never written a review without buying something until now. I am in the market for a new or used car with no time line. I have test driving a number of cars to see what i actually want. When i enter a dealership i tell the Sales Person I am not buying today, only looking. All of then listen but don't hear me. Why are you are buying today, we have finance specials and leasing options. The answer is my Mom recently passed away and I am closing up her affairs. All listened but only Tim Beal heard me. I explained my situation and that I have a short list of cars i want to drive and price, the Fort Mustang being one of them. Tim sympathized with my situation and asked me to call him when i determine what I want. I then test drove a Fort Mustang and asked questions about the Mustang vehicle. I was so impressed with Tim, that he is the only Sales Person I gave my name and telephone number to I asked him to look out for a couple of specific Mustang vehicles with the stipulation that I may not buy right away but his information is making me aware of what is out there. I have bought many a car from many different dealers in my life time, Tim is the best and made a lasting impression on me. Not sure my final decision will be a Mustang (I have driven a number ofFirebirds and Camaros) my whole life. But if it is a Mustang it will be bought through Tim. One last story of his character. I told Tim I am a Camaro fan but the new ones feel like a dungeon and you can't see out of them. Instead of seizing the moment and criticizing the Camaro, he just agreed that they have become difficult to see out of. That was it and we talked about the Mustang. Tim is a class act and what Sales People in any industry should be like.
Top Reviewed Specialists At This Dealership
Great experience - DavisRaptor1
Everyone took care of us professionally from the time we arrived to the time we left. Our salesman was on time and courteous. The manager was outstanding to deal with. We were never felt pressured . yes I would definitely buy a car from camelback Ford again
Ford Master Certified Specialist
Great service! - SRoche475
Kyle, AJ and Greg are top notch! Super friendly, low pressure and truly want to help! Very knowledgeable and willing to let you test drive till you're happy! Truly a great team!
Love my Rodeo Ford - Husker JJ
Everyone was extremely helpful and courteous and my 1st oil change went quickly (even without an appointment). I would highly recommend this dealership for their new car and service needs.
F150 4 x 4 lariat - Happy happy
Brandon got us in and out really quick is nice to deal with him no bickering back-and-forth on pricing and Casey process paperwork quickly
No pressure experience. Friendly staff. - MJC0101
This is our third purchase, one lease and two buys, the latest a 2018 Ford Explorer Sport, with this dealership and they have all been good experiences with no pressure and friendly staff offering decent deals. Will likely buy from them again if the need arises.
MOM GOT TAKEN 2 - ALNOWA
In there response they say to reach out ? The owner hung up on me said we are done when i called ? Something bad is going on with this zytek paint sealant and I am pledging to get to the bottom of it . And not sure why are car sat there for three months WHILE THEY DID NOT DO ANYTHING?
Fix to a plastic piece - T2
My salesman, Joe Powell, has gone beyond every expectation I have had for a car salesman. Joe took me immediately to Service and was helped by Mike, unfortunately I didn’t get Mike’s last name. Mike immediately took my new car to a technician and had my plastic piece back on my back seat before I had time to get comfortable in the waiting room.
Yearly checkup - KJP
Have a 2005 Ranger I have completely serviced every spring. Always go to Gina Lee, she is the Best! Her people do a fantastic job. Earnhardt is my go to place... top people and quality service, Tex ought to be proud.
Service Department Unresponsive! - Turpo@1565
I bought my truck and my wife's car from this dealership at the same time. At the time I bought my truck there was some damage noted at the time of purchase. I was told that it would be no problem to get it taken care of when I brought back the vehicle, that has not been the case.
The service department has completely let me down in that I have been to the dealership 3 times to get repaired and still have not done what I was promised when I first bought the car. To start with I live in Gilbert, so it is not convenient for service in the first place. I was told my seat part was in and ready to be replaced after several calls on my end. I took my truck in for repairs for the seat, door guards installed poorly, missing logo on the back tail gate.
I brought my truck in on scheduled appointment and was provided a loaner, being told it would take most of the day that included a recall item to be repaired. At the end of the day when I checked on my truck status I was told that it would not be finished due to not getting the part for the seat and that it would be the next day. The next day the part as I was told was ordered wrong and need to be reordered. Wasted time on my part in that I still need to make another trip to Surprise! Note: I also coordinated this trip to go with my first oil change. I picked up my truck the next day incomplete of its warranty repairs. The truck had its door guards replaced that were installed poorly, installed poorly again, my logo for the Ecoboost was replaced however scratches noted at the location of logo? Disappointing considering I bought the truck with only 13 miles on it.
I was told that I would get a call as soon as my seat had arrived and we would get taken care of. Several weeks went by without a call from Surprise Ford. I decided to call after waiting several weeks being forgotten. My service tech scheduled me for the following week. Again, I drove from Gilbert to Surprise for service. When I arrived at service for my appointment as scheduled, I found out that the part for my seat is still not in??? Very disappointing to say the least, the service tech that I was dealing with didn't really seam to be that concerned that I had wasted my day AGAIN.
At that time I noted a lot of chipping and paint missing on my hood after only having 8K in miles (City Miles). I was then dealing with another service tech for the hood. She said she would call me back when she heard about warranty for repainting my hood. I will say she did call me back a week or so later and stated that we could coordinate the hood with the seat repair needed. I was told that I should expect a call back for schedule. After several more weeks, NO call back.
I called service AGAIN, come to find out the tech I was originally dealing with is no longer there. I voiced my strong concerns with the person I was talking to on the phone, stating that I was not wanting to write a formal letter, I just wanted my truck fixed. He sounded sympathetic in that he was going to relay the message to the appropriate person that I was dealing with on the repainting of the hood. Stating that I would have to start all over if I stayed with him. This conversation was over a week ago??
I then went on the web site and started the (Contact Us) conversation button, providing a letter similar to this. I did get a call back, but only to try and sell me a new car? I told the salesman my disappointment and that they need to read the body of the text and have the manager or someone call me! STILL WAITING.......
NOTE: The ONLY reason Surprise Ford is getting 1 star, is because I had to to write my review. Also, this is the first review I have ever written, not really my style... ENJOY!
Poor customer service - Tony2018
I decided to try to get a simple oil change at Autonation. I drove up to service and was not greeted by any service advisors. I waited 5 minutes in the service center driveway.
A different customer drove up and he instructed me to walk into the stall and get their attention. He also told me he learned this from his first experience on coming to this service center.
I went in and talk to an advisor I felt like I was a hugh inconvenience on them. I originally arrived at 2:47 pm and was told to come back on Monday. Needless to say I will be returning to Peoria Ford even though that autonation us very close to my home. I much rather drive 23 extra mile for the great quality customer service. It was not Brandon’s fault. I put all the blame on their leader for poor customer service.
Hello and Good Riddance Autonation Ford!
Camelback Ford Lincoln