None like any other!! - grandma of 20
To be honest, we first went to Avondale Toyota because we knew the sales tax was below any in Phoenix. We knew exactly what kind of car we wanted and what color. The receptionist at the front desk called a salesman for us and here walks Scottie. The moment we met him we liked him. He had a smile the whole time he was with us... very personable. The experience became even better when he told us he was the only person we would be dealing with. Thank you Avondale Toyota. That made it so easy. Scottie, never pressured us ... he let us take our time. we even left the first day and said we had to think about it. We called him the next day and said we would be there that evening. He had the car ready for us. He was very knowledgeable in every aspect of the car. Every button was explained in detail (being a woman I had many questions) and patience. I would surely recommend Scottie to any of my friends without hesitation. Truly a great experience in car buying. I will always go back to Avondale Toyota.
Top Reviewed Specialists At This Dealership
Sales Finance Manager
New car purchase - CambyBNP
I purchased a new car via internet sales initially. Experience was satisfactory. I would purchase there again and recommend to my friends on the future.
Great Service - BabybBlunt
Kirk did a great job in helping up narrow down our choices to find the right vehicle for us. It required listening and great patience, which he exhibited. Thanks for your service to us, Kirk!! Won't hesitate to return for my next Toyota when needed. That would be #8!!
Bernell and Maria
Internet Sales Manager
Used Car Sales
Great service! Worth the two hour drive! - Alys83
This delearship cares about their customers. We bought a Tacoma here and everyone we worked with made us believe that they wanted us to be happy and overly satisfied with our purchase, including the price of the vehicle. They came in lower than the dealerships where we live so much so that we drove two hours to use their services.
Used Car Specialist
Stranded snowbird - SD Mark
Purchased a new 2018 Camry Hybrid December 4, 2017 from Autonation Toyota in Tempe AZ. Salesman (Dale Ballard) and the sales manager (Jason James) were both excellent to work with. The problems began with the financial manager (Jordan Hawkins). During the processing of the paper work he continously pushed an extended warranty, dropping the price along the way. He finally said that due to the complexity of the hybrid system and numerous computers it would probably be beneficial over the long term and I finally agreed to a 7 year/70k mile warranty. Imagine my surprise when later reading through factory warranty that the hybrid system was coverd by Toyota for 8 years/80k miles.
I left the dealership with temporary tags good through March 4, 2018. I am a snowbird from SD and asked all parties involved when purchasing the vehicle if processing the title and registration paperwork would be an issue. Was told there would be no problems but it might take a little longer. I checked in with the dealership after 8 weeks to see how things were processing. Was informed that they don't do that paperwork and that it was my responsibility. I requested to speak with the facility manager (Neil U.) After 10 days and numerous voice mails I received a call from Charles B. who works for the facility manager. He reiterated that they were not able to do the paperwork and I needed to contact the state of AZ and request a title. Being slightly put off by this I called two other dealerships in the Phoenix area (another Autonation dealer and an independent) to ask if I purchased a vehicle from them would they be able to process the out of state paperwork. Both said there would be no problems. I then contacted Toyota Financial Services (TFS) to see if they could help. They advised me that every Toyota dealer nationwide was capable of registering a vehicle out of state. The lady at TFS said she would take care of the title work and send a copy to SD for registering the car. Unfortunately for me the 90 temporary tags expired on March 4th and I have been unable to drive my new car since (the past 7 1/2 weeks and counting). SD has received the title and paperwork so hopefully in the next week or two I can migrate north for the summer.
I also delt with the parts department at this dealership. The day I purchased the car I ordered a trunk mat and bumper cover. They said it would take about a week to come in. After 3 weeks I called and was told "they just arrived this morning ". When I came in to pick them up I asked the parts guy again and he said the same thing. I asked to see the shipping invoice and if he wanted to stay with that story. He recanted stating that someone must have forgotten to notify me.
With my experiences at this dealership up to this point I see no reason to ever come back for anything. Nor would I recommend them to anyone seeking to purchase a vehicle or parts. I have not had any experience with the service department, but I can see no reason to take a chance that they may be any better.
Bait and switch - Cristian
Manager Preston gave me a quote over the phone for out the door Corolla, he added $500 when we got there. Bunch of liars, don't deal with Surprise Toyota!!!
Bell Road Toyota