Purchased used vehicle - Tucfilly
I recently purchased a certified preowned vehicle. My sales person was Aaron Rubio. He was very pleasant and took as long as I needed to make a decision. He found just the car I was looking for. This is the third auto I have purchased from Royal. Great customer service and their service department continues the same customer service.
Top Reviewed Service Specialists At This Dealership
Cadillac Service Advisor
Car was left with paint dust on dash. Grease on door handle - John Hafer
Paint dust on dash. Paint on under dash. Paint on rubber gaskets & glass. grease on door handles & interior leather. Glass molding was not installed correctly. Repairs to paint came off on first wash.
Not what I expected from a Lexus Repair shop. This repair was done at the Speedway Location. Have had repairs done on other Lexus here without problems.
Not honest - Marilyn
1.0 star rating 3/8/2017
I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.
I went in to have my car serviced and when I came back... - NatalieWelke
I went in to have my car serviced and when I came back they told me they replaced the rack pinon, and it was free as the car was on warranty. Less then six months later, when my car was no longer on warranty, my car was making horrible clanking noises. I took it two three different mechanics and was told it was making noises as the casing around the rack pinion was not put together correctly. I took my car back to Quebedeaux, as they state they warranty their work. First I was told they do not touch the casing....later I was told there was no way when they DID touch the casing, that it could have been put back on incorrectly. Then they told me I owed $41, for them took look at the car. I left with an estimate of over $800 for a job I didn't authorize or ask to be done, which was done incorrectly and ended in extreme damage. They are incompetent. They are liars and do not back their work.
Fantastic service! Will definitely come back. Everyone... - Mayandmarc
Fantastic service! Will definitely come back. Everyone from the the courtesy driver, cashier, and service people were very pleasant and friendly. Oh, and the Danish, tea/coffee, and popcorn is a nice touch. Waiting area with big screen TVs is comfortable. Nice attention to customer needs.