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Worked us in and no charge! - Holbrook fors
We were traveling cross country and had a problem with out taillights which was very scary because we are hauling a 27 ft travel trailer. They worked us in on a Saturday and found a missing fuse which they replaced at no charge. Another couple traveling thru had an electrical problem and were so impressed that the service department responded so efficiently. The receptionist was incredibly personable and the service manager was great showing us how to get to the secondary fuse box (not so easy) and explaining what caused the problem. Great experience and we’re back on the road after a short delay on a Saturday afternoon!
Very poor customer relations!!! - Dave and Candi
Dishonest dealer. We signed paperwork Mar 21. A manager had an accident in it and took our truck to Metal Mayhem body shop to repair the door and promised it to us by Apr 7, because we’re going on vacation. That has come and gone, 17 days now at the body shop they chose. They have been paid for the truck, we have insurance payments set up, and still no truck. They rarely return phone calls. At signing they said the door would be a top priority, 3-4days, what a joke!!! They were to replace the windshield, also, that remains a mystery at this time because the body shop won’t let us see our truck. The dealership does not communicate with us or seem to care about this dilemma they caused.