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Your sales and service Department are excellant. - Coffeebean
this is the 3rd car we have purchased from Loretta Day at Power Ford. We are very pleased with all the transactions we have had with Power Ford.
Top Reviewed Specialists At This Dealership
Love sales experience but hate dealing with service/ shop - PierreBushar2019
It must be standard training proceed to coach service writers and body shop people to never, ever return phone calls. I cant tell you how many time we have had our car in for service and the writer will tell you he will call you with an update. Never hear a word. You call them, and get kicked to the voice mail. You leave a message to call you back (several times) still no return call. You finally bug the service operator enough that she says "oh he's standing right there, let me transfer you", boom, back to his voice mail. This happens with the body shop too, where you get an email that says your parts are in and to call for an appoint for installation. Takes you at least three or four times calling to ever get a person to answer the phone much less return the messages you have left. They then tell you we need to check with the parts counter to make sure the parts are really here and they will call right back. Two hours later I'm still waiting and no appointment yet scheduled.
The sales experience was great at Chalmers. Dave Piazza and John Wayne Fife are great people to work with and will bend over backwards to help you. We have been buying our fords from them since the month the dealership first opened I believe back in 1996. The service experience is where they really fall on their face and is an absolute experience in futility to deal with.
Vacation Trip Repair - Bcervi
We had stopped and changed the battery but the problem returned. Before heading to Pagosa Springs, CO. to ski wanted to make sure everything was working. Dominic L. was great, listen to the concerns I had and even had the service tech visit with me. They were swamped but he somehow get my Lincoln Mark LT in and found the issue, alternator was going out, had it replaced and we are back on the road in less the 2 1/2 hours. He even directed us to a great local restaurant.
Horseshoe Bay, TX.
Ford Explorer - Jean FitzGerald
I told my saleman, James Orona, Jr, exactly what I wanted and he got everything I asked for. I couldn't be happier with my car or salesman. James was alway pleasant on the phone and quick to answer any question I may have.
Service - Fiesta2014
Water pump defult causing the motor to over heat. (February 2018) after months of waiting for new motor Contacted regional supervisor, they helped. Motor replaced, engine light still on, returned, they replace catalytic converter - (June 2018) but lighs and air conditioner went out. Took in, after having 3 days they said nothing wrong, lights and air work - suprise, they don't! Will never use this dealer/service again. Am exploring other dealers/service.