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Service for our Nissan Rogue - Ronzo
Everybody is so friendly and helpful. It is always a pleasure to take our vehicle there. They are still researching our problem so we will be coming back to solve the problem.
VERY Dishonest and Deceitful tactics - jrm
I don't like to leave negative reviews. I believe that, sometimes people have bad days and they deserve a second chance. This is not one of those situations. I went there and talked with Chris. I really liked Chris, it seemed like he really want to help me. The problem came when I sat down to talk about the finances. He brought his boss, I think his name was Randy. He is extremely dishonest and flat out lied to me. I felt like he was trying to take advantage of me. I don't know how a reputable company could employ someone like that. They do a lot of shady tactics. They asked for my key to my car so they can get it looked at for trade in value. I sat by the window where my car was parked, no one ever looked at it. They kept my key while talking about finances, and when i got to the point where I wanted to leave, they wouldn't give me my key back. I asked at least 6 or 7 times before they gave it back (maybe more, I was kinda angry at that point). I would never recommend this place to anyone.
It was not credit rating or financing that prevented the sale (After I left, I went to a neighboring dealer and bought a car). It was deceitful sales tactics that left me feeling like I was being scammed or taken advantage of. I will expand on these deceitful tactics that your employees are using.
I was looking at a Sentra that cost about $19,500. I only discussed the car with Chris. We NEVER talked about any other additional products or services. I was concerned with my credit rating, after going through a tough divorce, I fell behind on some bills, but I am at a better point in my life and expected a higher interest rate. I just wasn't sure how high the interest rate would be. When we sat down to discuss the numbers, Randy told me it would be $535 a month with a $2500 deposit. Simple math will tell anyone with common sense that something isn't right. $535 x 72 months is $38,520 plus the $2500 is $41,020. There is no way I was getting a loan with 100% interest rate so that means that about $8,000 to $10,000 of additional products and services added on WITHOUT MY CONSENT AND WITHOUT MY KNOWLEDGE! I don't know what they were trying to added on, but I don't play games and I don't like the dishonest tactics so I wasn't going to try to find out, I just wanted to leave. For reference, the car I bought was about the same price, but it is costing me almost $200 LESS per month then Sentra they tried to sell me for $535 a month. Yes, they were definitely doing some kind of shady business.
I would advise everyone to AVOID THIS DEALERSHIP!
Great customer service! - Fhuerta96_
Great customer service very helpful answered all my questions and they definitely helped us find the right car for me and my little family Thanks Again??
Poor financial service - Amador0323@
I went there to purchase a car then the guy from sell was nice he filled up my application and then gave the application to other guy then the seller came back he said yes u can get approved then we were waiting for 6 hours coz the guy from finance had more costumers after 6 hours the guy from finance said we were next to sign the document then when finally was our turn he called us and told us that wasn’t approved why they made us waited for 6 or 7 hours for that answer and I went to abc Hyundai next day and got approved on Hyundai Santa Fe 2018