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A very pleasurable experience. - Jennifer P
I would recommend Reno GMC Buick for sales and service for any GMC vehicles. The staff is knowledge and friendly. All my questions were answered.
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Commercial Sales Manager
BRAVO - Charlieandcharallen
I went to every lot in Reno to find a car. I went to Chrysler test drove 1 car and fell in love. Went home slept on it and went to a couple more car lots and this morning we went back to Andrew and got my car.
THESE GUYS ARE ALL PROFESSIONAL COURTEOUS AND NO BS.
Amazing experience - eclark
Kyle really helped us out and never made us feel pressured at any point! He was always more than happy to go above and beyond to make sure we were comfortable and left with a car that would make us as happy as we could be!
New car purchase - heatherx2
Recommended by friends. We were sent to Paul by friend. He had clients when we arrive so he gave us to Luis Rodriguez. Luis handled us with care from start to finish and we drove away satisfied!
a class operation - Barneyboy
best experience I have ever had with a car dealer. Good people. Will buy again in the future.. I love the lounge and complimentary drinks and snacks.
Customer service - JGrace13
Customer is number 1, very easy to work with even when there is a problem. There was a mix up on my prepaid service and they made it right. Appreciate good companies!
Seamless buying of a truck. - street1626
Mike and Maurice made buying my brand new truck an easy and a great pleasure. Thank you Maurice for everything even giving my little girl some of your cookies. Was great all the way around.
Sales & Leasing Consultant
Good guy - Bigguy1
Got a 4000$ car from the owner , about 1000$ under the book , guy was honest and upfront a year later still no issues. My sister bought a car from him 3 months ago and had to replace an idler pulley 38$ car has been great!! Pretty good deals here!!
Truth and understanding - alfredosaguirre
I bought my 2005 kia for two years and I have four last payments. When I lost my job I struggled with my bills. Nevada Towing understood and work with me. As long as you keep the communication and not avoid what is owed. Pay what you can and find them more customer. The truth about the cars and understanding in life struggles.
Great Service department - daniel1795
Great Service. Very Friendly staff. i would recommend Carlos the service department representative to everyone who comes to Lithia to get there service done on their vehicle
Worst experience ever - Karen6957
They made me feel that they were behind me. Had me bend the truth on my application I put a down payment down and left with a used vehicle. 3 days later I was told they could not finance me and to bring the car back. Then I was told I would receive my down payment back within 48 hours. I then went to another dealer and I got a brand new car with a 12% interest rate rather than 24% at Paul Blanco. After 2 weeks I still hadn’t gotten my money back so I reported fraud to my bank. I had in my account in just a few hours. Please do not go there!
Believe the One Star ratings - PigsInReno
LOL OMG IDBI !!! All of the one star reviews I have read about this place are actually true!! I figured, no way could Internet Auto be THAT bad. WRONG! These bozos are unbelievably bad. Talk about your worst used car dealer experience. The sales guy was pretty nice, but definitely inexperienced. The asking prices are way on the high side and the sales manager was a scam artist. The fact that some of these reviews date from 2012 and earlier says more about Reno than it does for scam used car dealerships. Why has the city of Reno allowed such a place to continue to rip off their citizens for the past 6+ years? Money. Every car sold, no matter how bad it is, still generates tax income for the city of Reno. Internet Auto isn't the real problem. The "keep the money coming" Reno city officials are the problem. This level of corruption is yet another proof that the "Biggest Little City in the World" has become "The Littlest Big City in the World”.
Advertise one price it went up $600 on the lot - Trustnoone
They advertised one price then when I got there it went up $600 what a scam. The sales men are not that knowledgeable about the car.
xxxx xxxx xxxx xxxx xxxx - Brittney092
I bought my 2005 Ford Five Hundred Limited from Alan's Auto Network over 3 months ago & I have already paid off the car. A bill of sale was written up that I would be given stock rims and tires because I didn't like what was on the car & Alan told me I would receive new rims & tires when I bought the vehicle. I have repeatedly called & stopped by asking for Alan and to have him call me for over 3 months asking when I would receive what the deal was on the bill of sale. Only once have I received a phone call back from Alan & nothing was resolved because they were searching still searching for the tires. After month two, I was told they had the rims so I went by to see them & take them with me, they were used & a little scratched but at that point I didn't care because I just wanted to be done with this place & for them to hurry & get to tires now. But I was told I couldn't take them & would have to wait for the tires, who had to be put on by "their guy". I am still being told they are waiting for the tires to come in "their guys" shop & the tires are hard to find in that size. So I decided to call four different tire shops in Reno & each one had the tire I need in multiple different brands. At this point I think I deserve brand new tires & rims. Especially after spending over $3,000 rebuilding my transmission because it started acting up the evening I bought it. Which I made them aware of & they failed to remember when I brought it up last time I was there. Yet I took it to him that same week I bought it & he took it to another "friends shop" for a transmission flush. I couldn't even find the shop at the address they gave me so makes me extremely skeptical that anything was ever looked at or done.
The above written is what I sent into the BBB on 6/15/16. The below is their response.
-When this customer purchased the vehicle 3 months ago, he was told we would replace the serpentine belt & rear brakes. We also said we would replace the wheels with stock wheels. The repairs were done at his convenience & we started our search for "stock" wheels - not always an easy task. We have been working with him to get this resolved. We were able to acquire the rims fairly quickly, but were unable to get good quality used tires. When we exhausted all our sources, we decided to purchase new tires for him. He kept insisting he wanted to take the rims, buy tires, have them installed on his car & wanted us to reimburse him. We do not work that way. We have our sources & our systems we follow. We also wanted to make sure we retained the rims & tires that were already on the car. This process is vital to our business. He got very angry when we wouldn't turn the rims over to him. When we got the new tires, we advised him (around the 3rd of June) to come in around the 6th or 7th to put them on his car. He said he couldn't because his parents were in town, but he would call us. We hadn't heard from him until this BBB complaint. On 6/21/16, we again called him to ask him to bring the car in to put the tires and rims on his car. He said he was too busy right now, but would try to come in on Saturday, the 25th. We need to schedule appointments to have work done - the attitude of "try to make it" doesn't allow for scheduling. He has been unreasonable and not working with us every since we wouldn't let him take the rims himself. The ball is again in his court to come in and get this taken care of.
-They said I got angry. Yes, I did get angry. But not for the reason they claim. I was angry because I had to wait 3 months for the tires and rims I was promised on the bill of sale THREE MONTHS AGO. They claim they had the tires when my parents were in town in the beginning of June. I dropped my car off the day they claimed they had them which was Friday June 3rd. I left and got a rental car. I called a few times again only to be told they didn't have the tires and they would call again the following Monday. I proceeded to pick my car up the day after I dropped it off, Saturday June 4th and said to call me when they were ready. So the BBB response is a lie. I went there with my father the day before my parents were leaving to ask what the deal was and once again, they said I would get a call when they found something. The tires on this car are expensive. I would be held responsible for the cost to replace one if a tire were to need replacing before I received the new one. I can not afford the cost of replacing such a large low profile tire which is why it was such a big deal to have them replaced in the first place. Every time I went up there they tried to convince me to just keep them. Something isn't right about this place. If you buy a car & never have an issue consider it pure luck. The owner is a liar and his employees are useless. Learn to tell your boss about his phone calls or you're going to lose a lot of business.
Had the truck for a month, it's broken down twice. I... - Jael.S
Had the truck for a month, it's broken down twice. I have over $3000 worth of work on it al together and I paid $6,000 for it. After warranty etc it was about $9,000. BTW the warranty covered none of it not even the rental car.
waste of time - Bill
Joke of a dealership cant even return phone calls, no one knows what going on if you dont live local dont bother trying they lost my business ,went else wear
worst experience - rguay
On August 10th i purchased a 08 dodge Cummins for $28950.00 that was supposed to be in excellent condition. While filing paperwork to purchase the vehicle Dave made me feel like he was doing me a huge favor and made me feel that i did not deserve the vehicle. i had to come back to the dealer multiple times because they could not get my paperwork right. They gave my financial company the wrong address and i never got a bill in the mail and almost missed my first payment. When i went to register the truck they did not give me the proper paperwork for that either and the dmv had to call them so i could register the truck. Three months later and 3 thousand miles my check engine light came on. No big deal took it in to find out the truck needs roughly $10,000 in major repairs. After talking with the trusted mechanic i called harry's to see what they had to say. Once again Dave was as rude as ever and told me the truck is my problem he got my money and didnt care what happened. I told them i was taking legal action and i was told they would talk to harry about what was going on. After waiting a week calling everyday to hear from harry i found out he looked at what was going on and didn't care enough to even give me a call back. I am currently going through the dmv and i have a lawyer. This has affected my work and i'm currently paying for a truck that is not worth fixing as well as a rental car. I would strongly suggest not supporting this business i have had and absolutely terrible experience there and would not recommend it to anyone.
new car purchase - tomgaunt
we were very pleased right the start. Jesse Watkins showed that we could get a new car for less than a used one. the deal was too good to pass up.
Lithia Chrysler Jeep of Reno
Reno Buick GMC Cadillac