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Friendly customer service - HMB Herath
Thank you very much for the kind support extended to me when I came to your car company to purchase
The vehicle on 20th April 2019.You PR and Marketing skills are excellent
Top Reviewed Specialists At This Dealership
4 Years Honda Platinum Internet Sales Manager
Internet Sales Manager
Sales & Leasing Consultant
Great Customer Service!! - karlag
Zack was very professional, helpful and informative. We communicated via email and provided pricing and discounts without hesitation. Other dealers would not even send a quote without insisting to visit the dealer in order to provide discounted rates. Once I decided to visit Galpin Honda to test drive the car, Zack had the car ready and took it for a spin. He took the time to explain all my options without any pressure and matched the lowest price from another dealer without hesitation. His customer service was phenomenal and made my car buying experience effortless. I would recommend Zack from Galpin Honda to friends and family. I am loving my new Honda Civic EX, thank you Zack!!
Internet Sales Consultant
Sales Team Leader
Internet Sales & Leasing Consultant
Came in to purchase a Honda Accord, and left happy! - Gina
Thank you to Jeff for making the buying a car process a smooth & relatively painless one! Jeff takes his time to ensure you are able to select the vehicle which best fits your needs—and he doesn’t make you feel rushed. In fact, he moved two vehicles in order to pull forward an Accord I selected— only to discover that I preferred another vehicle instead. He was so kind about it and incredibly patient; not to mention enthusiastic, too! I highly recommend Jeff, he really goes the extra mile!
Gold Master Internet / Fleet Sales Manager
Business Retention Manager
Platinum Internet/Fleet Sales Manager
Great - ARANIVA2007
The service was great It couldn't be any better the guy was very nice this dealership is the best and I would recommend it
Great service and patience to my needs! - Kurtmac
Chay Taing did an excellent job in preparing my new CRV, as well as giving instruction pertaining to the vehicle operationally! A huge shout-out to the manager,Art, who really helped big-time in making this
Excellent Service - hdeleon8
Service was great from the beginning to the end. Highly recommended will come again. Friendly Staff with great facility, kids area was a great plus.
Fast and easy - Elnennejeans
This was a very fast and easy deal.
I made most of my research online.
I chose the color option at the delearship and about an hour and a half later we had a new car. Mary Jo, JP and Roberto were a pleasure to work with
Excellent service - souvy2357
Fast and informative service. Delivered as promised. Very accommodating in explaining the service to be performed. Michael was so helpful in keeping me informed of the progress being done.
Best customer service - Chuy1503
Chase was a great help and help me get the car my girl wanted. Was able to get honda hatchback my girl really wantedHighly reccomend buena park honda.
Muy profesionales y tratan de ayudarte! - Guillermo89
Buen lugar para ser primer comprador te tratan de ayudar para q no pagues mas del presupuesto q tienes recomiendo q vayan ahi todo el personal muy amable
Oil/filter change and tire rotation 10/6/18 - Huevosgigantes1
After suffering two ordeals at two different Honda dealers, I decided to give El Monte Honda a try.
I arrived at the dealership’s service center a few minutes before it’s 7:00 a.m. opening time.
There were a several customers ahead of me, but once the spacious arrival area was opened up- the customers were promptly greeted and we were questioned about our reasons for being there.
A few minutes later I was greeted by Service Advisor, Ken Okimoto.
I was processed in, and I was given an written estimate for the oil/ filter change, and the tire rotation. I was told that I would be contacted should the mechanic find any additional issue that I might need to be made aware of.
I was also given an estimate for how long it was going to take.
I received a text message advising me that my car was ready. I walked over to Ken O’s office, where I was able to pay, as well as, pick up my car and drive home.
I was surprised that no mention was made about the cabin filter, and the engine air filter-
since the previous dealership recommended that both be changed during both my 30,000 and 40,000 mile service. (were both bad both times?)
I trust that this time, they were both inspected, and that they were found to be acceptable.
This resulted in a savings to me of about $100.00.
I plan to continue having my car serviced at El Monte Honda- I will ask for Ken Okimoto.
Messed up my car - youssif
I always do my oil change and my car service at their dealership, but most of the time they must mess up something, last time dec12th, i went for an oil change, tire rotation, and inspection, before i go to the dealership everything was fine except that my car needed the new oil, however after they did the oil change, tire rotation and inspection, and once i left they dealership i started to hear chink sounds coming from the back tire, i tried calling them they didnt answer
Got charged $160 for 15 min work time - Mark
So I went to Honda Keys and I wanted to get my seat buckle get fixed, because I have srs error for it. As I was told its under lifetime warranty. It was true and they fixed it for free. The only reason I'm giving 4 stats is, because I had small issue with one of employees about pricing, but their menage helped me solve that issue and they did fix my buckle.
Great people - Happy
We leased a new civic exl. The experience was great no pushy sales force.Darwin and Ray were great to deal with.
Got a great price and all the bells and whistles we wanted
The car is great and my wife is very happy.!!
New car - Alex
She’s the best she help me a lot to get my new car I really recommend it to everyone this girl Roshana thank you so much
Wow! The Good Old Car Sales People do Exist! - Vipul Patel
I bought 2018 Honda Clarity from Stuart & Earnie from Scott Robinson Honda. I did my home work and arrived at there dealership. They appreciated my home work and didn't try to steer me in higher sales pitch. They also gave me Honda Financing, which is great deal. They exceeded my expectations and i bought my first ever Plug In-Hybrid. One of the best car i have ever bought.
The people who were involved all the way from front desk to finance department, they were very courteous, diligent and professional.
Working at the car dealership can be strenuous and demanding. The people working at the dealership reflects the value of management and ownership. I can proudly say that, this dealership is Good Old American Dealership which gives you pleasant car buying experience.
The parts department is incompeten and unprofessional . - Fast Credit
I fist called 2 days ago to confirm if they had a part in stock they confirmed it was available and ready for pick up. I drove over 1 hr in LA traffic. Once I was showed I spoke to a young man and he confirmed the part was not available I explained that I had called earlier and they told me it was in stock he then asked me who I spoke to and I did not have a name. After venting my frustration of me driving 1 hr to get to dealer he answer was "what are you getting at". At that time another young man by the name of Jair jumped in and tried to defuse the situation , he was apologetic and ordered the part for me; as I made my way to the cashier I noticed it was the incorrect part that he was ordering .. I came back to the counter and told him the wrong part was ordered. 2 days later I receive the part and it is the incorrect one, I call back Jair answered the phone, I asked to speak to a manager then he placed me on hold for 3 min came back and said the manager was in a meeting but he will send me the correct part. I asked for the managers info his name is Manny 213234-2151, I immediately call back and I guess Manny answered the phone , As I attempt to explain my situation hes answer was WHAT''S UP ? I paused and paraphrased he said "YA WHAT's UP what do you need". I told him that was not a professional way to speak to a customer he said I am the manager what do you need. I disconnected the line and decided to take time to write this. I will never buy anything from that dealer.
Wonderful Experience - Joshua Frank Ruiz
Was my first time buying a new car, Pete Rodriguez gave me a great deal and did above and beyond to make everything happen with professionalism.
Great experience, very good service - Dees82
Very happy with the service I received from Justin at Culver City Honda. He was very personable, relatable and just wanted to help. Wasn’t forceful and wanted to make sure he did everything he could to make me happy. Very pleased with my deal and thankful we went to this dealer. If you want someone straight forward and will listen to you as a customer, go to Honda of Culver City and ask for Justin!
Didnt want to cancel gap insurance or honda care - Belac74
So i got my honda on the 28 of November and it was sopost to be through the costco program i drive from visalia ca to go see the car and get it they forst tell me they car is no longer on the Costco program. It was taken off the day i got there to buy the car. I call costco to confirm it they told me. And then i see that i already pay for gap coverage with my insirance company so i call them to cancel it on their end they say they will email me the paper work so i can get started on it since im so far away but never send the email i get a call back from Raphael saying he couldn't have gotten the deal without the gap insurance or the extra honda care they added without telling me btw until it was time to fill out the paperwork i was there for ever already waiting for something to happen i didnt want to wait any longer. So i signed the papers and got the car. Well today i get a call from raphael saying if i cancel the gap and honda care i have to give my car back. Like im some kinda fool. He tries to intimidate me into not canceling it but because of the way he talked down to me just now i will be coming up there to see him face to face . Mike acosta was a good guy who did his job well but i will not be threatened and i know my rights if i dont need it i can cancel it the car has gap through my insurance and im not paying for 2 of them so it has to go. I am never doing business with them again after this. Fool tried me.
They damaged my new car! - KMP
Not only did it take multiple days longer than promised to install the accessories I bought with my brand new car, they ended up damaging the front and back bumpers of my car and now I have to deal with body shop repairs and repainting a car with less than 500 miles on it. How sad is that? They offered to send it to their preferred body shop, but if their quality is anything like Diamond Honda's, then that scares me even more. Instead I will have to go through my insurance company to get it fixed at a body shop that I'm comfortable with. They also took the time to slap on a little mis-matched dark paint that didn't even match my car color to cover up the damage! Really unbelievable and a really disappointing way to start off with my new car.
Bait and Switch Swindle to get an extra $900 out of me - bcorig
Automobile dealerships are renown for unscrupulous behavior and it was disquieting to find that, through all the smiles and thank-you’s, we were ultimately deceived. However, I must take this opportunity to express my utmost admiration for just how well Ocean’s deception was executed. From the moment I received the call from Alejandra the "Internet technician", to the fumbling by Danny the salesman arranging the test drive of a car they said was on the lot but obviously wasn't and Luis’ seemingly innocent numerous re do’s of the documents in the Finance office during which therms were changed, to Clinton the "Manager" assurances that the $850 cost of the Security Package was removed from the sale price (this was hidden by Luis), it was a breathtakingly efficient way of extracting more money from this (now one-time) customer.
Perhaps it’s one of the “oldest tricks in the book” but I’ve never been taken like Ocean took me. So, Bravo! I’ve shared my story Truecar.com and Honda Corporate none of who expressed any interest in what I had to say about the dishonest practices at Ocean.
STAY AWAY. If they say they have your car on the lot, they probably don't. Be very careful in the Finance office.
BAIT-AND-SWITCH PRACTICES!!! - Danny T.
DEN OF LIARS!!! EVEN IF THEY SEND YOU A QUOTE IN WRITING AND CONFIRM IT TWICE, ONCE IN THE DEALERSHIP, THEY WOULD NOT HONOR IT!!! AVOID!!!
Lack of consideration with the consumer - Marina
I called and asked how could i synchronize my cell phone with the screen of my honda car purchased at this dealership. I was told to go to this honda to get it done as they could not explain to me over the phone. So i drove 27 miles to this honda. When i arrived there i was told that they were not able to do the service. I consider this fraud, i called to complain and the responsable manager told me he would contact me as soon as he had an answer on how to do it. I was never contacted. Definitely i will never buy a car here again.
This was by far the easiest and absolute best car buying... - theschnooks
This was by far the easiest and absolute best car buying experience I've ever had. I usually dread visiting car lots and being chased around by dealers, or even worse being ignored because I'm not dressed sharp enough! (I'm talking about you cerritos nissan!) Well this was much different, we got to browse the cars on our own and when we were ready, we were warmly greeted by Frank, our salesman. He pointed out all the great features on the Civic we were considering and then we took it on a test drive. He never tried to talk us into a more expensive model, or adding a bunch of extras, he just let us get the model we wanted and gave us a great price we couldn't refuse. When it came to the paper work, it was smooth sailing and their financing even beat our credit unions interest rate. We were then sent to Art who patiently explained our contracts and additional warranty coverage, and got to watch us sign all of our official documents. He never made us feel like big idiots if we didn't consider additional coverage. (I'm talking to you again cerritos nissan!) We were also congratulated many times by various sales people, including Richard the sales manager. This is a dealership who knows the Honda name sales itself and won't try to pressure you in any way. Therefore I highly recommend Community Honda of Whittier! You rock!!!
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