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My future - Yolilove
Words can’t express the awesome experience of buying a new Promaster 3500 that MARIO was able to provide Me & my wife!!!!! I have work super hard for this day an so this MARIO he was able to get me into my New Ram 3500 Promaster!! Now my clients will be happier than ever iam a professional Moving Company and Mario is a professional salesman thank u Mario & Russell Westbrook of Van Nuys for helping move forward !!
Top Reviewed Specialists At This Dealership
Excellent! - Nacho112233
Cesar was really helpful and help me with a offer u guys have, also the shuttle took me home while mine car was ready, I really recommend this dealership and ur service , see u soon !!
Happy - 1Angek!
Grateful Anthony & Jose catered to my Dad during this experience. They made him very welcome and made sure all his questions were answered. Thank you to you both for making him feel cared for.
Jose Gonzalez - carolinasimmons5959
Jose Gonzalez Had great customer service made us feel comfortable and was very empathetic. He was very helpful and understanding and made us feel secure that our car would be back and running in no time.
New Ram Rebel - Victorm23
Sonja was amazing. Best customer service by far! She didn't stop until we found the perfect truck. Thank you so much, we will definitely be coming back for another purchase
As bad and underhanded as a generic mechanic - Dmitry B.
For a service department of a Jeep dealership, they show remarkably low understanding of the work required, and seem to be geared towards maximizing profit at the expense of the customer. There's no confidence that the service department is knowledgeable enough, or even honest enough to work on problems slightly more complex than an oil change.
If you are willing to give them any work, even under warranty, make sure you check all paperwork and double-check if the repairs are necessary and carried out in full. I know, this is asking a bit too much from an average person, so my suggestion is to avoid dealing with them altogether.
I own a JKU 2011 with manual transmission. At approximately 39000 miles, while the vehicle was still under warranty, I brought it in with a concern about a noise pertaining to the clutch. The service department has "diagnosed" the problem and suggested to replace the clutch. Thinking "this is a Jeep service department, so they must know what they are talking about" I have agreed to the replacement. Alas, clutch components are not covered by the warranty, so the expense came out of pocket.
One and a half years later, the hydraulic system of the new clutch has failed. It turns out the service department has replaced the slave cylinder, but kept the original master cylinder. Sigh...
Another two years go by, and now at approximately 78000 miles there's noise coming from the clutch again. This time I took it upon myself to look up the symptoms, and found a specific TSB describing the exact problem. The gist of it is that NSG370 transmissions have a design flaw that doesn't put correct pre-load on the throw-out bearing; the correct pre-load is achieved by adding some washers and whatnot.
Albeit the vehicle no longer under warranty, I brought it in for diagnosis. While describing the problem, I've shown a printout of the TSB to the service advisor, and was told that when the technician will be performing diagnostics, any and all relevant TSBs will come up, so there was no need for my input at the time.
Alas, the final diagnosis has disappointed. The found problem was generic (i.e. "throw-out bearing is bad"), no mention of any TSB. The suggestion was to replace the clutch. Again... Except this time it is almost 1.5x times more expensive.
1. Notwithstanding the need for the original clutch replacement, the job was not done professionally.
1.1. When hydraulic clutch components are replaced, it is advisable that both master and slave cylinders are replaced at the same time; because one of the cylinders was not replaced, the hydraulic system has failed.
1.2. The TSB in question should have been implemented with the original clutch replacement, as this is a known design flaw of all NSG370 transmissions.
2. The most recent diagnosis is failing to take into account specifics of the problem, opting for a generic description, and excessive suggested repairs.
Worst service - Julian
This was the worst experience I've ever had at a dealership for service. I took my Jeep in for a warranty oil change and tire rotation. It was 12:30pm, I was told that it would be 2-3hrs max. I said it was ok and I would wait. He didn't offer a loaner car or shuttle service. After 2 hours I decided to take a walk with my special needs son that was getting restless. We were gone for about an hour. I later called for a shuttle to get picked up. When I arrived I asked if my Jeep was ready, Eduardo was like I just called you about 15mins ago, I said no you didn't. There's no message or a missed call, then he said oh I got busy! So what is it you called me or not, he was saying that was a leak in the coolant system and needed my ok to replace it and I said well if it's under warranty go ahead, so if I wouldn't have came to the front desk & asked for the status, you wouldn't have said anything and I would be waiting in the waiting room still. He assured me it would be fast. But lied to my face. After another 1.5 hr I said this was enough. I asked for the service manager. Instead of apologizing or getting on the phone to check on the eta, he just ignored me and disregarded me, sent me to the manager. Where he was given a chance to explain and he did not make any effort or wasn't even sympathetic that I've waiting for 5 hours. He has no customer service skills what so ever. I must've been the calmest client there, since I work in customer service, I know how to fix things but Eduardo really needs to be Educated, taught, he needs to learn how to treat his customers with respect & dignity. he's not a service advisor in my opinion . Even though the service manager offered a free detail I declined, I would never step on that lot again, never again. So AVOID this place, at all cost. Unless you want to an express oil change that will take 5 hours.
Go Elsewhere! - AspenLiselle
For the past 22 days I've been trying to get help on a truck we leased 4 months ago, we keep getting ignored and/or being placed with other managers. Very disrespectful, nobody wants to do their job. It's too bad we have to deal with them until our lease runs out, but for sure we will not be repeat customers here.
Diagnostic Scam - Shoparound
I dropped off my vehicle for a simple steering pump replacement. The price they quoted was over $350 of what the cars dealership cost. Then when you decide to have it done elsewhere, they charge you a $163 diagnostic fee! What a scam! Other issues are they try to push service items on you that you don't even need. Buyer beware!!! Shop around and stay away from this place.
Do not buy from these dishonest people! - CSRO 1957
I had an incredibly bad experience when buying a used car from this dealership. I purchased a 2016 Jeep Wrangler as a surprise for my daughter. I am over 60 with Rheumatoid Arthritis, so I didn't get down on the ground and look under the car. when I got home with the car, a friend standing at the bottom of the driveway noticed that the car was totally rusted on the bottom. I wish I could post a picture as it is unbelievable. I called to return the car and was told that all Jeeps look like this. I was even told that they would take me over and show me the bottom on brand new jeeps and I would see rust. This is NOT true. The ENTIRE undercarriage of the car was rusted. It looks like the car was in a flood and not cared for. In addition, the passenger seatbelt didn't work. They said they would fix it, but I didn't want to spend $24,000 for a totally rusted car so I returned it. They lied to me numerous times about numerous issues. Cost me 750 hard-earned dollars but I was able to return it. Bought a Jeep at a different dealer the next day - no rust.
The Worst (it’s Nissani Bros. now) - sboileau1
Still furious. Yesterday I went to buy a new "used" leftover 2017 Camaro 2LT Convertible (119 mi). Negotiated, got the price to where I wanted, signed all of the paperwork. Owned it. Done and done. Salesman was honestly wonderful to work with. Literally waiting outside to drive home in it.
When they went to pull it in to wash it, it wouldn't start. Somehow, the lot attendant, in his attempt to jump the car, fried it... or else it was a dangerous manufacturer defect. Either way... Entire cabin filled up with electrical insulation smoke, absolutely reeked, the terminal and the battery cooked, maybe the cables too. Just a mess. Scorched the electrical system.
While they had FIVE identical cars (identical Monroney sticker price), all used because the dealership purchased them from the manufacturer a few months ago, the manager refused to sell me one of the other ones at the same price (swap it out evenly), because they were arbitrarily priced differently on different websites ($23,995, $25,998, $26,998) so he couldn't "afford" to give me the same deal on one of those. I just wanted them to reprint the paperwork with the VIN of one of the literally identical cars and send me home happy in one on Christmas Eve. He wanted $2000 more for me to drive home an identical car to the one I literally bought from them, in good faith, an hour earlier.
Voided the deal, went home in an Uber, empty handed, after wasting SIX HOURS at the dealership on Christmas Eve, angrier than I've probably been in ten years.
Ho, ho, ho. About to file a formal grievance with corporate, with the owner, and with the better business bureau, for the first time in my life. They absolutely had an easy way to do right by me, and they absolutely avoided any responsibility to save a few bucks. That's apparently their ethical code.