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Pleasant customer service - R
Pleasant customer service with a courteous advisor and quick turn around. All my issues were resolved and all questions answered. I will continue to bring in my car for service at this location.
Oil change. - Lou
Counter person was great and kept me informed. Making an appointment not helpful. Still had to wait about 20 minutes, even with express sign on my car.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
HB Ford is the Best! - Deaner
You want ease and fairness. Go see my man AJ and we take care of all your sales needs. Random call to store, AJ took my call and couple hours later was walking the lot. Ross the Boss also helped guide me through the trucks I wanted and AJ helped final the deal I needed. Felt good to be HB local and help HB locals!!
Internet Sales Manager
Excellent - Ramirez family
Cant complain at all!!! I liked the experience here overall well worth the negotiating part they dont pressure you at all. They're working their best to get you into the deal that's best for you. Thanks McCoy mills!!
Very Helpful - Customer
The salesman, Mike, was extra helpful. Got all the information n eded for the vehicle and updated me on the status along the process. I will be coming back in the future.
Great Value and Customer Experience - Johnc05
Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great personnel across the dealership!
Sold a new vehicle to us with rust in the paint and will not - VH
The vehicle was purchased new on 9/29/2018. The vehicle was delivered at night with defective paint (black goop oozing from door jams, rust in the paint and missing paint on the body panel joints). The salesman, Jim, indicated that the vehicle would be fixed or replaced. The salesperson was supposed to inspect the vehicle prior to delivery and did not. Nothing happened with respect to replacement. The vehicle has been there six times for repairs without writing a repair order so I could show Ford Motor Company the reasonable amount of times that the vehicle has been there to qualify for a Lemon Law replacement. The service department should have written a repair order each time the vehicle was placed in service which would be in the service records for Ford and neglected to do so. I am burdened with asking Ford to replace the vehicle. It is a major hassle. This company acts like they don't care.
Lincoln 2016 - Deborah Fitness
I have gotten 2 cars from this dealership. They have been exceptional. My car is my work therefore everything is time sensitive. They have always met my time challenges and the car was received and performed without a hitch!!
Thank you 😊
Incompetent Pleople - Jramirez
One of the worst customer service They over charged for my F150 Payment And two months later (Christmas now)I still don’t have my money back. That’s including Duke the finance manager,Marvin the inventory manage and the dealers Manager Carlos They just keep on Blaming each other with no results. Please do not do any business with this dealer unless you want to lose your patience with incompetent Pleople.
Ecoboost Mustang - Mustang1333
What a great dealership! I've wanted a Mustang since i was a child and the whole sales team from Erick the salesman, Dave the manager, Wade the manager and Dennis in Finance made the whole process so easy! I would recommend this dealership to all my family and friends
2nd Time Around - BB2016-2019
I leased a Ford Fusion Jan.2, 2016 which I loved but may lease was up Apr. 2019. After deciding, with the help of Mo Azmi and Ron Muccino, to buy a new car, I ordered the same car, same color but a 2019 version. Mo and Ron did everything they could to make sure I was comfortable with my decision when my new car finally arrived in Feb. I was in Phoenix, AZ during the Presidents Day Holiday week-end. Ron called me to let me know the car had arrived and it would be cleaned, gassed and charged when I can in to pick it up on Presidents Day. This was my 2nd new car in 3 years working with my Worthington Ford crew.
Amazing selection, superb product knowledge, great facility - T-MAG
Wide selection of cars per model
Saul our salesman greeted us nicely (low pressure), listened to our needs and understood what we needed and quickly showed us their inventory and helped us navigate to what we were looking for.
Sunrise Ford NoHollywood's new building is very modern, clean and efficient
Alex, sales manager closed the deal without too much irksome haggling - he was old school ensuring margins but I guess some things in the car buying experience never change...
Alex played the bad cop fine- Saul was great at the good cop
I'm important! - pepito123
It's always a pleasure to take my car to this dealer. It's even better when you see the same people working there that have helped you before. Nelson is a terrific person and has a great personality. He is always so friendly and explains everything so clearly. Their turn around time was great (as usual). I highly recommend this dealership, and it's especially because of the people that work there, to a anyone that wants a pleasant car repair experience.
They really do not care about Business Consumers - HBS-INC
The only reason we chose to have our work truck serviced here is convenience as it is very close to our Business location. We have had our service truck in and out of this dealership for more than a month because the truck would not start and the gear shifter would lock in Park position. They have removed and replaced the entire dashboard to replace the ("GAGES???), replaced the safety neutral switch and we took the truck back after paying the bill, then it happened again. We take it back and they have the truck for more than a week, no calls nothing. We come back to the dealership and the service department shows no progress and really do not seem to care that without this truck in our fleet we lose money and we have to send employees home . We will be returning to Cerritos Ford for future service.
Don’t waste your time or money - Jlegg
I purchased my certified preowned Ford Explorer Sport from Ken Grody. I’ve owned my car for almost 3.5 years and it has gone to their service department at least 7 times now for multiple different problems, transmission issues several times, cam phasers twice, water pump, check engine light 4 times, and many other problems. They’ve had to break down my motor twice in the last year. They keep my car for weeks at a time with very little updates. My car is currently in the service department to fix 3 dings they put on it and also to figure out why my engine is making a strange noise (after just getting it back after they had to break down my engine). I’ve been very understanding but I’m starting to loose my patience. I’m extremely disappointed with my Explorer, I don’t feel safe driving my car and have lost all confidence in my car.
Great buying experience - Robert Poff
We had a bad experience with another Dealership on Beach Blvd. So working with the sales team at Theodore Robins Ford was a breath of fresh air. The price on the Pre-owned 2015 Ford Flex we found online was honored. They paid us $800.00 for our trade-in which was $300.00 more than we were hoping for. We had our own financing through Bank of America at a great rate and they didn't give us one ounce of grief or try to steer us to use their financing. We did buy their bumper to bumper warranty because they gave us a great rate as well as the security system. Normally I would never buy these aftermarket upgrades. Our salesman, Phil actually drove to our home in Anaheim to make sure the security system was all set-up correctly. Like others have said you make the Ford Company proud and we are very happy customers!
Oh I almost forgot that our bank needed the contract changed to just my name and I was able to come in the next day and they got that knocked out in 30 minutes!
Misinformation led me to a $45,000 mistake - bill.frenzel
I have NEVER been so upset with a business in my life. I plan on sharing this review on any site that mentions Ford of Orange.
I was in the process of buying a Camper Trailer and wanted to make sure I knew EXACTLY what I could reliably tow with my Ford F-150. I have never bought a trailer like this, so I figured I would bring my truck into the Service Department and have them look up that exact truck to give me an idea. The Service Technician pulled up the info for my exact truck (I didn't have the owners manual because the Ford lot that sold me the truck didn't have it).
The Service Technician printed out a sheet on the towing capacity for my truck. I asked him to carefully explain it. I told him I know nothing about Towing a trailer like this and need him to confirm exactly what I can pull. He misinterpreted the information for me and told me I was fine towing 15,500 pounds. I confirmed 3 times with him that was right (it seemed high). I then went and spent $45,000 on a brand new trailer that was well within the limit of weight that was confirmed.
I have since found out that technician completely misquoted and I can't even fill my tanks without going over my new understanding of the weight.
I called Ford and they said "Sorry". Apparently their sorries are worth $45K.
This is so beyond unacceptable I don't even know where to start with them. I would've bought a different trailer if I had any idea this would've been an issue.
Dishonest tactics - Sylvia
I strongly believe that community residents should support businesses within their community. For this reason, we opted to visit one of our local dealerships.
However, per my experience that took place on Monday, April 8, 2019, with Edmond, I am appalled that he is allowed to conduct business as he does - dishonest rude tactics.
Talking circles to a consumer when "attempting" to finalize a deal is a reflection of a person's character and integrity. As it relates to this man - it is truly questionable.
Someone needs to educate Edmond on the "golden rule." If you treat others the way you would want to be treated, you'll find many more return customers and referrals coming your way. I am also surprised that the Management of this dealership is turning a blind eye. You certainly do not want nor need non-reputable staff members on your team. Hopefully, someone is mindful of what is taking place at this dealership.
Took Two Weeks To Get Mt Escape Fixed - Stark75
I guess the Ford Escape has its issues, because it took the Techs two weeks to figure out how to fix my car after it broke down due to lack of power. But I have to hand it to those guys, they never gave up. Both service advisers I dealt with were professional and courteous, and because of the length of time it took to get my car back, they gave me a price break, only charging me for parts, and not labor.
Battery Service - Csmiley
I needed a replacement battery for my 2017 Lincoln MTZ. I called your service center and was told it wasnt in stock & would be 2-4 days to get....went to Daniels and got it. Very sad that Ford cant service what they sell...
Advantage Ford went beyond my expectation - Cargirl.43
The salesperson at Advantage Ford. Damariz Ortiz was very knowledgeable and very friendly very patient and she worked very hard putting me in my new car that I liked. I tip my hat off to the sales manager there Rick Cavani. He worked numbers and got me in the car that I wanted. What a great team over there at Advantage Ford I would recommend all my family and friends to Advantage Ford the staff there are very courteous and very knowledgeable and patient.
Thanks Advantage ford
Worst Service Center Experience Ever - DRobertson
I chose 1-star simply because 0-star wasn't an option. STAY AWAY FROM THIS SERVICE CENTER. Especially if you have a Mustang. Here's my sad story. About a month ago I brought my car in complaining of a "Clunk" in my car's rear end during driving as well as when shifting between "Drive" and "Reverse". It's an automatic. Anyway, 7 days later they tell me my car is done and that they had to replace the DRIVESHAFT. I thought that was weird because the noise was in the rear end. Well, the first time I shift into drive what do you think I heard..."CLUNK". So, I brought the car back to them a couple weeks later for the same "CLUNK" problem. Get this.... my car sat there for 12 days with almost NO ACTION. The only this they did do is a preliminary inspection of the drive-line slop and decided... we should remove the transmission and tear it apart. This started to scare the crud out of me so I picked-up my car before they could pull the transmission. After I left the service center with my car I drove directly to a local Shelby dealership/Service Center. They guy was amazing. He diagnosed the issue in less than 5 minutes. He asked me, "Can you wait an hour?" and I was like.. "Sure". In less than an hour he had my car completely fixed and performing beautiful again. He only charged me $120 for his time as well. So, do you want to know what the issue was? The one where ford replaced my driveshaft and was now going to pull my transmission and tear it apart?.... It was nothing more than a loose axle nut. The guy just had to tighten it up.... THAT'S ALL! If you love your Mustang... DO NOT TAKE IT TO AUTONATION FORD TUSTIN SERVICE CENTER. You will regret it.
Service here is needs to do better - 828 Transportation
I transport cars an took myg truck in for service an that was on a Thursday an it's Tuesday an I still don't have my truck or they didn't give me a loaner so I been out here in L.A. without transportation not to mention I cant even go to work!
A Waste of Time - Ruserious
My wife and I tried to buy a truck and a guy named Simon showed me several cars in about 5 minutes. Then he said, "I need to take care of another customer," and never came back! We waited about 20 minutes and left. This place is real special!
They Don’t replace DEFECTIVE parts. - Bbarez
Please review this before leasing or buying your vehicle:
I leased a 2017 Ford explore as I’ve done many times before. I’ve had many leases for many dealerships in the past. I’m 3000 miles of this vehicle I had a rear passenger LOL. This blowout was a cause of a defective tire. This was verified by a specialist in automotive repair in Torrance California. I brought my car down to Ford and showed them the blowout and they did nothing about it? At 20,000 miles I noticed the training was getting very low on all the tires. A few more miles and I began to see the radial tread’s of the tires? I was very concerned. The reason I really found this problem, as a hydroplaned through an intersection when the road was wet. I brought my car back down to the service at Torrance Ford and they said this is a defective tire and all the tires need to be replaced. I was getting ready for the tires to be replaced when the service manager stated I will have to pay for 100% labor 100% tax and 70 %Defective product?? I believe this is not right because the defective product is not my fault. The service manager and his colleague Diganta laugh at me and stated that I did not know defective product liability? Yes I’m not a lawyer, however I believe Lawyer would love a case like this.It is a shame that our local vendors and Torrance wouldn’t do the right work for a hard-working consumer that believes in the product. I still like Ford trucks and I repair and restore order for Broncos. If you’re looking for a lease and you don’t not want to have any service problems, don’t go to this dealership I would recommend if you would like a Ford’s, Go to another Ford dealership even if it’s a farther drive. Hopefully one day of the service manager at Torrance Ford will have another job and allow for us to keep its food name in the future.
OK - snigglefork
Bought a new 2014 Ford Fusion on Black Friday. Lyndon... - Tomward01
Bought a new 2014 Ford Fusion on Black Friday. Lyndon and Justin in the sales department did an excellent job and I cannot enough good things about them. I negotiated a great deal on the vehicle. When I got to the finance department I put a small amount on a credit card and the rest in a personal check. I trusted that Tim in the financial department who works with numbers all the time was giving me a final amount that I needed to write the check for which was accurate. He overcharged me by $950.00!! I only discovered the "mistake" or overcharge the next day when I slowly went over the contract with a calculator. I called him that night but he was busy with another customer and told me to call back the next day. When I did, he did not act surprised or concerned but agreed to refund the money immediately. Almost as though he knew about the miscalculation. I expected him to tell me he wanted to go over the contract again to make sure there were no other errors but he did not. The next day I called Jim Buerge (the owner of the dealership). He did apologize, but did not seem to concerned and stated "mistakes do happen and we sold a lot of cars that day" ( on Black Friday 2013). I wonder if he would have been so forgiving if his finance man had made the error in my favor?? If you decide to buy from this dealership watch out for what I believe was bait and switch game. Give a great sales price and then stick it to them in the final contract. I highly recommend you slowly go over the final contract line by line with your own calculator to make sure all of the numbers are correct. I will not be taking my new Ford to Buerge Ford for service and will not recommend any one do business with them. The Fusion is a great car...just make sure you find an honest and reliable dealership who will not attempt to rip you off.
Very good service - Zamora12
Ivette arceo was very nice and Polite on helping me on getting a new car I was very happy with the service she provide me