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Service - Tavares23
Renee was very helpful with getting me setup with my vehicle and the timeliness was very helpful strongly recommend the dealership service motto. I will definitely be back.
Top Reviewed Specialists At This Dealership
X5 purchase - kurtw14
I worked with Anita to purchase a preowned X5. She was very kind and helpful throughout the process. I was an out of state buyer. She sent picture and videos and was very accommodating. I highly recommend both Anita and Center BMW as a whole.
Internet Client Advisor
Great service - Sds75
I’m on my 3rd 7 series from Elvis @ New Century. Consistently great service from great people. They take pride in taking care of their customers. I highly recommend.
Internet sales Manager
Excellent service - SARKISSARYAN
Very professional customer satisfaction it was a pleasure working with themTime of the ordering the specific model they were very helpfulI will recommend this dealership And the sales team to my friends definitely in the future
Beware of the Finance Department...they LIE! - karenp
The McKenna Finance Department gave false information about the cost of the maintenance program. After repeated phone calls and emails to the finance department, we were informed both my husband and I needed to come in person to the dealer. We made the 4 hour round trip and have just learned the paperwork we signed was never submitted. We have now been paying for the program for over 3 months that we thought was cancelled. The finance adviser (Laurence) is no longer with McKenna (for good reason). Our sales person Omar was great and I love my car. Be VERY cautious when dealing with the finance department.
Just ask for Martin Dino - Jfmilaski
Very happy with South Bay BMW and Martin Dino. He was very professional, friendly and responsive to emails. With such a large inventory, Martin was able to get me a better deal than any other dealership. Trust me, I tried!
When I came in to test drive the car, he let me drive every car I wanted and explained in depth the features of all my options. Martin was more concerned with me being comfortable and happy with my purchase than anything else. There was no pressure to buy.
So if you are looking for a great car buying experience, just ask for Martin Dino!
Unbeatable offer & service made be buy right away! - BMWdriver
It was a perfect shopping experience at BMW Nick Alexander! Manny, the Sales Manager, was highly professional, friendly and very patient with our many questions. He was truly interested in finding the right car for us. The facility is really nice (renovated). The conversations and negotiations were accommodating, the final offer was very attractive (actually unbeatable!). We bought a certified pre-owned BMW the same day. It's a dealer we will definitely return to!
Best quality service and excellent customer service from Ang - Gabriela
If you want to feel cared for, Long Beach BMW is the place to shop and service your car - every time I come in here, the level of quality supersedes my expectations!
The service center is very organized. The appointments are on time and the representatives are very efficient.
While you wait, there's all kinds of treats and refreshments, including wifi access and a lounge area. There's always time to check out new cars too!
Angel was my service rep and he was extremely helpful, printed out the paperwork very quickly and took care of me right away!
I love how clean, efficient and pleasant the service center is! Glad I got a BMW service package too because this service was included, so my bill was $0. I prefer the service to be included in payments thab a larger sum at once. Highly recommend that!
Service above and beyond. - BruceG123
I Purchased a certified preowned BMW from another dealership and was disappointed to find that a few items covered under the original factory warranty had not been addressed. Not only did Century West BMW fix them perfectly, they were gracious enough to complete the work under the vehicle’s original 4 year warranty even though it expired a week after the parts had been ordered. Jonathan and everyone in the service department went out of their way to assure my experience was, personal, professional and positive.
A scam of a dealer - avoid! - George A
Catherine - I purchased about 11 months ago a BMW i3 certified pre-owned at your Calabasas location. My experience has not been the best, so I will explain beyond my review and hopefully you can fix these issues for current and future customers. Do NOT try to send me this canned email about me not understanding the terms, it's an insult!
I purchased a BMW i3, first I mention I did not want the car theft stickers, but you have to pay a ton of money for those. I asked him about the warranty, service, etc. Everything worked out perfect, but I figured out quickly that was not the case.
Your sales rep mentioned they were working on painting it before I got the recently purchased preowned car, I asked him to please not rush it. The problem is that, it’s exactly what happened, the car was not ready to be sold. It was rushed through the painting process, the color did not match, but your sales rep continued to say he thought it was the same, probably the sun. I still believe that was not the case. I brought it back about the color, he said it was the sun, so I let it go.
The cleaning process, when I purchased the car I got the car dirty inside, brought it back after I mentioned it to your sales rep that I received it dirty and he said to come back for detailing, I got it back and it was exactly the same, dirty. The problem is that now I see a scratch that probably happened during the detailing or I did not see before I signed off the contract. I park in my own private space, but I trusted your sales rep since he said the car had been painted to meet your dealer’s standards, so I did not I immediately inspect the car. When I got the car the first time, it was parked in a curb facing down and I was not able to fully inspect either.
So when I called your sales rep about the scratch, he made it seem like, oh, you can probably buy some paint to cover the scratch (which I did buy and I was advised by an expert not to do so). But yes, I was not careful enough to make sure no scratches were left out from painting it initially or after the detailing.
Another issue, I didn’t know that my license plates were already behind the car hidden behind a paper. I was not told, so I ended up waiting 6 months, and I ended up going to the DMV for new license plates, and while putting them in, I found that it already had license plates. Then I figure out that it does not have a license plate holder or holes in the front. It is illegal in California to drive without license plates in the front. I contacted Your sales rep and he said they “usually” do it for free, today when I went for my appointment I’m told it would be free but I would have to pay $100 for the part if it was not initially left in my trunk. Your sales rep should have told me that.
Every car I have purchased I make sure it includes an extended warranty and a regular maintenance package like oil changes, etc. for around four years. My previous car had the same type of service plan. I asked your sales rep if it included service, I was comparing to the deal I got at another dealer. I was clear about it and he said yes and you Catherine are assuming I misunderstood my warrant terms, that is unbelievably an insult and poor customer service from your part to post that online, it is a lie.
So I met with my advisor, after I got an orange warning engine light. He tells me that BMW i3s have had this issue from the beginning. That he has had a car come in 3 times with the orange engine light. That the reason for the issue is the extender. Why was I not told this before I purchased this car???
I also get the surprise that really got me upset, that my 4 years do not include oil changes, microfilters, etc. because service maintenance is NOT transferable from the previous owner. I am in shock, now I have to give your dealership approximately $1,000 every year for maintenance? This is unacceptable and I am now in the middle of a bad situation.
Really great experience with Christopher J Han - hsiaoma
This is my first time buying a car and Chris makes it so easy for me. He responds to every little question and request. And it always feels comfortable talking to him, about our needs for the car, about our questions, and even about the price. I would definitely come back here if we ever plan to buy a another bmw.
Great experience! Friendly sales advisor and manager! - ema8720
The guys at Century West really treated me with respect and were always looking to get me in the BMW that I wanted and were able to get me the best payment. I went to many dealerships but ended up in Century West BMW in North Hollywood. I came with my dog and everybody was so nice with Comet He loved the experience! Thank you Century West BMW.
Brake fluid flush, wheel alignment. - MSB1016
I brought my car in at 9:15 a.m. and was told that it would take about 2 hours to do the work needed.
Happily, the work was done - and the car washed, waxed looking like brand new - 1/2 hour earlier!
Chris Meyers and his crew are the best. I would highly recommend the service dept in Santa Monica.
BH BMW is a Joke! - 6677889
I recently asked BH BMW to diagnose a problem with my Z4's convertible top..
Here's why I regretted that decision:
1. They held the car for a week, and never a loaner.
2. When I finally asked them to release the car, they had tacked $500 worth of unauthorized labor onto the bill.
I really had to stand up for myself, just to get the car released without paying the extra cash.
After three visits in four years, I can tell you the rumors are true.
BH BMW service advisors are consistently some combination of crooked, careless, and incompetent.
I subsequently took the car to Pacific BMW, and the experience is just what one wants from a higher-end car company. It was well worth the drive to Glendale.
Do yourself a favor: Steer clear of BH BMW.
New Century BMW