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The best service - Jerzeeboy1978
These guys rock ! Pleasant working with them and highly recommend this dealership! Keep up the good work. If anyone wants to purchase a dodge please look no further.
Top Reviewed Specialists At This Dealership
The best - patrickwest449
Good team of people!!! Very good , professional job, nice location as well. Everything was taking cared of fast and met high standards. Happy!,,,,,,,will use them again.
bad service - jack
service manager never got back to me about my warranty issues and I have sent many emails and text messages. Poor service bad communication will not bring my car back there or buy another car from this dealer
Jose Gonzalez - carolinasimmons5959
Jose Gonzalez Had great customer service made us feel comfortable and was very empathetic. He was very helpful and understanding and made us feel secure that our car would be back and running in no time.
New Ram Rebel - Victorm23
Sonja was amazing. Best customer service by far! She didn't stop until we found the perfect truck. Thank you so much, we will definitely be coming back for another purchase
Worst service - Julian
This was the worst experience I've ever had at a dealership for service. I took my Jeep in for a warranty oil change and tire rotation. It was 12:30pm, I was told that it would be 2-3hrs max. I said it was ok and I would wait. He didn't offer a loaner car or shuttle service. After 2 hours I decided to take a walk with my special needs son that was getting restless. We were gone for about an hour. I later called for a shuttle to get picked up. When I arrived I asked if my Jeep was ready, Eduardo was like I just called you about 15mins ago, I said no you didn't. There's no message or a missed call, then he said oh I got busy! So what is it you called me or not, he was saying that was a leak in the coolant system and needed my ok to replace it and I said well if it's under warranty go ahead, so if I wouldn't have came to the front desk & asked for the status, you wouldn't have said anything and I would be waiting in the waiting room still. He assured me it would be fast. But lied to my face. After another 1.5 hr I said this was enough. I asked for the service manager. Instead of apologizing or getting on the phone to check on the eta, he just ignored me and disregarded me, sent me to the manager. Where he was given a chance to explain and he did not make any effort or wasn't even sympathetic that I've waiting for 5 hours. He has no customer service skills what so ever. I must've been the calmest client there, since I work in customer service, I know how to fix things but Eduardo really needs to be Educated, taught, he needs to learn how to treat his customers with respect & dignity. he's not a service advisor in my opinion . Even though the service manager offered a free detail I declined, I would never step on that lot again, never again. So AVOID this place, at all cost. Unless you want to an express oil change that will take 5 hours.
Go Elsewhere! - AspenLiselle
For the past 22 days I've been trying to get help on a truck we leased 4 months ago, we keep getting ignored and/or being placed with other managers. Very disrespectful, nobody wants to do their job. It's too bad we have to deal with them until our lease runs out, but for sure we will not be repeat customers here.
The BEST experience - JulieJustin1414
The thought of going to a dealership and buying a car is right up there with going to the dentist for me.
I totaled my car and my wife and I have been looking for 6 weeks for the one that we wanted. I found it online at this dealership. I called and spoke to Art Kupelian. I asked if the car was still available. He asked for my info and told me that he would call me back. I was skeptical because I thought he just wanted my info. What followed was about 30 minutes of text messaging back and forth. He asked me ONE time if I wanted to come see it. No high pressure or games. The one thing that struck me about him as unique was that he was extremely articulate in text and seemed extremely professional.
I then told him that I lived 80 miles away. I explained to him firmly but politely that I was willing to come see it HOWEVER if the price or availability of the car changed before I got there I would be forced to cause a major scene and retaliate on social media. He was kind and understood. We negotiated a price online so it was in writing. My wife has been under the weather and a 90 minute car ride one way was not something she wanted to do but I convinced her it might be worth it.
WAS IT EVER!
We bumped into Art as we came out of the restroom there. He was very professional and made us feel at ease. We went for a test drive and could not believe how clean and lightly used the car was. We purchased a 2017 Ford Explorer Limited.
We went back inside and they were nice enough to let us bring our puppy with us. We filled out a credit application and I presented my pre approved docs with Capital One financing.
The longest part of this process was the financial paperwork which seems like the norm. There was no haggling and although I could have tried to deal on the car we felt like we got a ridiculously fair price.
The finance guy, Sean Green was great as well. Sean wanted to ask us to buy a warranty but we declined. He tried hard, which is his job but was super polite about accepting our wish not to purchase it.
As we went outside to leave we met Ted Barnes who is Art's manager. We spent 10 minutes explaining that after viewing literally hundreds of cars online, we really wanted this one. The whole process was a leisurely 90 minutes and one that I would repeat again with Art and Simi Valley Chrysler Dodge Jeep Ram.
Art is THE most professional car salesman that we have ever encountered and we HIGHLY recommend him and this dealership.
Diagnostic Scam - Shoparound
I dropped off my vehicle for a simple steering pump replacement. The price they quoted was over $350 of what the cars dealership cost. Then when you decide to have it done elsewhere, they charge you a $163 diagnostic fee! What a scam! Other issues are they try to push service items on you that you don't even need. Buyer beware!!! Shop around and stay away from this place.
Do not buy from these dishonest people! - CSRO 1957
I had an incredibly bad experience when buying a used car from this dealership. I purchased a 2016 Jeep Wrangler as a surprise for my daughter. I am over 60 with Rheumatoid Arthritis, so I didn't get down on the ground and look under the car. when I got home with the car, a friend standing at the bottom of the driveway noticed that the car was totally rusted on the bottom. I wish I could post a picture as it is unbelievable. I called to return the car and was told that all Jeeps look like this. I was even told that they would take me over and show me the bottom on brand new jeeps and I would see rust. This is NOT true. The ENTIRE undercarriage of the car was rusted. It looks like the car was in a flood and not cared for. In addition, the passenger seatbelt didn't work. They said they would fix it, but I didn't want to spend $24,000 for a totally rusted car so I returned it. They lied to me numerous times about numerous issues. Cost me 750 hard-earned dollars but I was able to return it. Bought a Jeep at a different dealer the next day - no rust.
Bad service smh - Chinito
Like every dealer at first they could help you out and we work with over 80 plus bank. We qualify everyone false false at first they call you plenty of times but went you their sitting on their desk and your credit isn’t. The great they slowly walk away and they don’t help you out at all or they don’t make the effort to work something out is crazy how champion dodge dealer was sure they was going to help me. And the end it was all bs
The Worst (it’s Nissani Bros. now) - sboileau1
Still furious. Yesterday I went to buy a new "used" leftover 2017 Camaro 2LT Convertible (119 mi). Negotiated, got the price to where I wanted, signed all of the paperwork. Owned it. Done and done. Salesman was honestly wonderful to work with. Literally waiting outside to drive home in it.
When they went to pull it in to wash it, it wouldn't start. Somehow, the lot attendant, in his attempt to jump the car, fried it... or else it was a dangerous manufacturer defect. Either way... Entire cabin filled up with electrical insulation smoke, absolutely reeked, the terminal and the battery cooked, maybe the cables too. Just a mess. Scorched the electrical system.
While they had FIVE identical cars (identical Monroney sticker price), all used because the dealership purchased them from the manufacturer a few months ago, the manager refused to sell me one of the other ones at the same price (swap it out evenly), because they were arbitrarily priced differently on different websites ($23,995, $25,998, $26,998) so he couldn't "afford" to give me the same deal on one of those. I just wanted them to reprint the paperwork with the VIN of one of the literally identical cars and send me home happy in one on Christmas Eve. He wanted $2000 more for me to drive home an identical car to the one I literally bought from them, in good faith, an hour earlier.
Voided the deal, went home in an Uber, empty handed, after wasting SIX HOURS at the dealership on Christmas Eve, angrier than I've probably been in ten years.
Ho, ho, ho. About to file a formal grievance with corporate, with the owner, and with the better business bureau, for the first time in my life. They absolutely had an easy way to do right by me, and they absolutely avoided any responsibility to save a few bucks. That's apparently their ethical code.
General Sales Manager
Dependable Dodge RAM