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There is a reason why this dealer has a 5 star rating!!!! - Brent
I would like to commend the integrity and work ethic of Josh at Boulevard Buick in Signal Hill.
I have personally contacted more dealers in California than the average customer due to my specific needs.
Josh was the only salesman to understand my journey and with careful listening actually help me.
My gratitude will probably never be truly known by Josh but if you are thinking of buying a new car at Buick Boulevard do yourself a favor, look him up.
Impressive Customer Service Fast Attentive Informative - Anson
I have been really impressed and have found this to be quality experience. Mike Hacken has been a true professional throughout the whole process. Everything regarding the truck, everything has been fast, professional, and top notch. For my first time around buying a commercial truck and a new vehicle in general, including recommending the truck to outfitting the liftgate with the hitch & the financing process he has made it easy on my schedule while being super helpful the whole way through.
Nice, honest and clean dealership with excellent service dep - khathuy
All of our GM cars are always brought here for service. Jason Lucchese from the service dept always set the bar for how the service department advisor should be. Today i also enconter with Steven Casillas from the service. Steven is also very nice. All dealers should look at them as example. Donna is also such a nice lady to work with
Great job - Burban9
Problem solved, truck is running smooth as a new truck should. Thank you for taking the extra step in looking into the technical bulletin. We will be back for future service needs.
Incompetent thiefs - Mikemadman
Drove 20 miles up and over the toll road 241 to get my Buick Enclave recalls taken care of at Tustin Buick, GMC. It took several phone calls and almost a week to get the recall work done. They then tell me I need over $4000 in repairs (new axle, brakes, catalytic converter) but since they have the engine out already for the warranty work I need to get this all done now or it will cost twice as much since they would have to pull the engine out again.
I told him no thanks, I will get it fixed somewhere else, please put the engine back. I then get a call a few hours later saying they put the engine back but noticed sludge inside the engine and I need a new engine for $7000. I said no thank you and they said the head mechanic says I should not even drive my car home it's not safe. I ask if the car is worse now then when I dropped it off, because it drove fine before I dropped it off. He said "no it should be better we replaced your transmission for you for free.". As soon as I got on the freeway my car started beeping and the check engine light came on and oil light came on and the dash said "low engine pressure, turn off engine". My wife and kids were in the car with me and I had to stop on the side of the freeway and wait 10 minutes at least 5 times before I was able to make it home.
I am no mechanic by any means, but once I got home I opened the hood and noticed a hose connecting the air intake to my engine was unplugged and hanging there. I plugged the hose back in and checked my oil level and it was at the correct level and completely clean. I watched a few YouTube videos, bought a new oil pressure sensor and now my car runs fine.
At the very best Tustin Buick are completely incompetent and accidently did not plug the air flow hose back in when taking my engine out and mistakenly diagnosed a faulty oil pressure sensor for the need fora new engine.
Probably (and most likely) they intentionally unplugged the hose out of spite for not agreeing to have unnecessary overpriced work done and knew all along I needed only a new oil pressure sensor but tried to milk a new engine out of me. The most troubling part is the mechanic watched me put my family into my car knowing I would be getting on the freeway and almost certainly breaking down on my way home.
This dealership's greed and/or incompetence put my family and me at risk, had me without a car for two weeks, made me spend several hours of my own time researching and repairing what they broke or failed to fix. All in all it has left me angry and confused. I find it very hard to believe a "respectable" established company would intentionally sabotage someone's vehicle but I really cannot come up with any other explanation. If my assumptions are correct this business poses a serious safety risk for everyone.
I have never posted a review or complained about a company online before but the actions of Tustin Buick are so alarming that I feel it's my civic duty to warn everyone about these people. So I apologize if you already read this post somewhere else as I am going to post this on every social media and review site that will allow me.
Horrible deceptive customer service - JtrucksRC
Abed is a liar and has 0 concept of honesty or customer serivce. We confirmed we’d be driving 3.5 hours to purchase a truck today, following up through the day and promised it would be there. Even at 7:30 pm he called to confirm and we confirmed were almost there. Upon arrival the truck was sold to someone else instead of held as had been promised up to 40 mins prior and since the morning when we confirmed we were going to pick up. Abed could have easily indicated it was not set aside or guaranteed and we’d have made other arrangements immediately but since this was not communicate we ended up spending 8 hours today due to false confirmations with no truck. We’ve purchased many vehicles out of town and the dealership always sets the car aside as long as we confirm consistently we are on our way. Honesty is the best policy and if you aren’t going to hold something for a few hours don’t lie.
Best car buying experience EVER with Jim! - nikkiki
Jim Galley at Penske Cadillac South Bay gave me the best car buying experience I've had yet! This was my 3rd time looking for a new car and had already leased within the GM family. I was preparing to return my 2016 Buick Encore as the end of term was approaching, and I was ready to move into the Cadillac family. Jim rewarded me for my loyalty, took care of my Buick a few months early, and got me into a 2019 Cadillac XT5. We test drove a used SRX (my dream car for some time), but once we got in the XT5 I was blown away by the updated technology and luxury feel of the crossover. He was super knowledgable, professional, patient, and friendly. Between the test drives and all the paperwork, we were at the dealership for a few hours, but Jim took care of everything along the way. The most important of all was that he was a family man, and he treated me like family from the second I walked in the door. I could not be more happy with my experience with Jim at Penske and my brand new car!
GMC YUKON SERVICE DEPARTMENT - Julie16
I brought my car in for an oil change and discovered a leak in the condenser. It was replaced but had to stay overnight. Jose was so helpful and arranged a loaner car for me. Amazing customer service.
Thank you so much.
Bait and Switch - False Advertising - jnr
Dealer website advertises the GMC Canyon SLE shortbed at $249 a month for a 24 month lease, with $2000 down as part of a GMC special offer. Only requirements are good credit and that you own or lease a competitors vehicle from 1999 or newer, and that you do the deal by April 30. I own other vehicles, and my credit score is excellent. Make an appointment, go test drive the advertised truck which even has a $249/month sign on its windshield. Try to make the deal, and the salesman comes back something like $375 a month and $1400 down FOR THE SAME VEHICLE AS ADVERTISED. This is illegal. I walked out.