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Elvis AMAZING SERVICE - tomk0602
Great, very friendly, easy to relate to guy. Felt comfortable asking any question, no rush attitude and felt at ease working with Elvis to lease my new 2019 330i.
Top Reviewed Specialists At This Dealership
Internet sales Manager
Good quality service and care - mimymac
I always appreciate getting a complimentary loaner car whenever l bring my car in for service. The service was done in a timely manner and I appreciate the free car wash as well.
Beware of the Finance Department...they LIE! - karenp
The McKenna Finance Department gave false information about the cost of the maintenance program. After repeated phone calls and emails to the finance department, we were informed both my husband and I needed to come in person to the dealer. We made the 4 hour round trip and have just learned the paperwork we signed was never submitted. We have now been paying for the program for over 3 months that we thought was cancelled. The finance adviser (Laurence) is no longer with McKenna (for good reason). Our sales person Omar was great and I love my car. Be VERY cautious when dealing with the finance department.
Just ask for Martin Dino - Jfmilaski
Very happy with South Bay BMW and Martin Dino. He was very professional, friendly and responsive to emails. With such a large inventory, Martin was able to get me a better deal than any other dealership. Trust me, I tried!
When I came in to test drive the car, he let me drive every car I wanted and explained in depth the features of all my options. Martin was more concerned with me being comfortable and happy with my purchase than anything else. There was no pressure to buy.
So if you are looking for a great car buying experience, just ask for Martin Dino!
My 4th lease with Nick Alexander - SandraStevenson
Henry Ryu was my sales person for my 4th BMW lease. He was very intuitive about what I wanted and needed for my new lease after having just 2 quick phone calls with me. I am a very busy person like the next, and he was able to get me a great monthly fee without any haggling. He also threw in some extras like tire insurance and window tints. I'm planning on staying with Nick Alexander for my next lease in 3 years and I hope to get Henry again. Do NOT get lazy and go through lease brokers... they will try to make some extra cash at your expense. In my experience, I've had the best deals and follow through going directly to the dealership.
Out of State buyer - rholmes1068
I found a vehicle on the BMW CPO website, and for an out of state buyer on the other side of the country, the process couldn't have gone any more smooth than it did. Mike Walters was a pleasure to work with and was accommodating and responsive to every request and question I had.
UnProfessional and Unethical - Ganesh
Crevier BMW is one of the worst place to buy a vehicle because of unprofessional (sales) Mr.Anthony Dang.
The above mentioned Internet Sales Manager needs coaching. He is not ready to handle his role.
During the conversation at the time of document preparation for signing the Purchase Agreement Mr.Anthony Dang states “After the car is sold to a customer, the auto loan check is released by bank and fund is credited to dealership bank account, the customer still may go to the bank and tell the bank they don’t want the vehicle and the bank will take money from the dealership account” woah that’s utter foolishness.
No bank will do the above attempt recover fund from dealership, when customer says such.
I just turned down the deal, he’s rude, no sense in what he talks.
The vehicle I wanted is CPO, I did my homework before even arriving to dealership and learned most information about the vehicle I wanted to test drive and ofcourse to buy.
At the start of the conversation Mr. Anthony Dang challenged me the vehicle I wanted to see is not CPO, it’s only used car.
I have to brief him all the relavent information and we went to parking lot and vehicle description clearly mentioned it’s a CPO.
This is clear evident Mr.Anthony Dang has no clue of what he is selling. NVM, as long I(customer) knows what wanted from the dealership, ignore the other crap challenge.
Again during the final conversation Mr.Anthony Dang said “ I have another customer is waiting to buy this vehicle, we were waiting for his (paperwork co-signed)” .
This statement given me a clear indication he is lying and dishonest, as stated above he doesn’t know whether the vehicle i wanted to see is ( CPO or Used).
If his previous customer just waiting for his paperwork co-signed, he would have visited the dealership to atleast view the vehicle and test drive it. Mr.Anthony Dang would have knew the basics of the vehicle (CPO or Pre-Owned).
But the initial conversation showcased he doesn’t even know none about the vehicle.
This shows his previous customer doesn’t even exist.
He tells many policy which doesn’t even exist ( unwritten policy)
These clearly shows he is Dishonest , lies to customer who has true intention to buy the vehicle, untrustworthy, Unethical,
Being a manager honesty and truth is very important which he lacks, hence these incidents given me an impression he is not ready for his role and need coaching.
If an employee is dishonest I doubt the dealership.
Not all alike , few ruins the entire reputation.
Immature. My time and effort totally wasted.
Its pure foolishness, unethical, unprofessional.
Best quality service and excellent customer service from Ang - Gabriela
If you want to feel cared for, Long Beach BMW is the place to shop and service your car - every time I come in here, the level of quality supersedes my expectations!
The service center is very organized. The appointments are on time and the representatives are very efficient.
While you wait, there's all kinds of treats and refreshments, including wifi access and a lounge area. There's always time to check out new cars too!
Angel was my service rep and he was extremely helpful, printed out the paperwork very quickly and took care of me right away!
I love how clean, efficient and pleasant the service center is! Glad I got a BMW service package too because this service was included, so my bill was $0. I prefer the service to be included in payments thab a larger sum at once. Highly recommend that!
Really great experience with Christopher J Han - hsiaoma
This is my first time buying a car and Chris makes it so easy for me. He responds to every little question and request. And it always feels comfortable talking to him, about our needs for the car, about our questions, and even about the price. I would definitely come back here if we ever plan to buy a another bmw.
$130,969.10 CASH DEAL FAILED THANKS TO MGR: Uday Singh. - Demon Shadows
SALES MANAGER: Uday Singh, shows signs that he has no business being a manager, nor should he be working with customer or people in general as far as selling cars. This person is very rude and unprofessional where I had no choice but to turn down a beautiful car deal and return my cashier check back to my bank. I could not see myself giving such a great deal to a person who was rude to me and shows low intelligence.
Brake fluid flush, wheel alignment. - MSB1016
I brought my car in at 9:15 a.m. and was told that it would take about 2 hours to do the work needed.
Happily, the work was done - and the car washed, waxed looking like brand new - 1/2 hour earlier!
Chris Meyers and his crew are the best. I would highly recommend the service dept in Santa Monica.
BH BMW is a Joke! - 6677889
I recently asked BH BMW to diagnose a problem with my Z4's convertible top..
Here's why I regretted that decision:
1. They held the car for a week, and never a loaner.
2. When I finally asked them to release the car, they had tacked $500 worth of unauthorized labor onto the bill.
I really had to stand up for myself, just to get the car released without paying the extra cash.
After three visits in four years, I can tell you the rumors are true.
BH BMW service advisors are consistently some combination of crooked, careless, and incompetent.
I subsequently took the car to Pacific BMW, and the experience is just what one wants from a higher-end car company. It was well worth the drive to Glendale.
Do yourself a favor: Steer clear of BH BMW.
New Century BMW