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Great communication, best service, and smoothest... - Michaelbani12
Great communication, best service, and smoothest transaction! I will be recommending my friends and family for sure! Drove in from BH and it was worth it!
Top Reviewed Specialists At This Dealership
Internet sales Manager
Genius / BDLC
GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT... - OHTHISLIFE
GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!GREAT SERVICE!
Internet Sales Manager
I recently visited Nick Alexander BMW with my dad after... - Breeanna
I recently visited Nick Alexander BMW with my dad after going to a few other local dealerships. We were greeted by Edgar. He is extremely nice and informative. He answered all of my dad's questions and never was pushy. We really appreciate his service. When we were at the other dealerships we noticed the sales men didn't want to really help my dad cause he's a little older and it was not okay that they made us feel that way so it was very nice to get a high level of respect and service from Edgar. If in the market for ANY vehicles, do yourself the favor of seeing Edgar at Nick Alexander BMW.
I took my car in for service. They were quick, efficient... - LisaFB
I took my car in for service. They were quick, efficient and very conscious of proper COVID precautions. I felt safe and well taken care of.
Found my car online, Josh got back to me right away, they... - Pam
Found my car online, Josh got back to me right away, they held the car for three days and on the third day i had my new car!
Above and beyond - mrhollio
Shout-out to Collin and Eli....
Tried to locate a new 2021 JCW MINI Cooper by calling different dealers but with Covid-19, the southern California area was bone dry. Finally contacted Nick Alexander Imports. I was told they didn't have one but the Internet Sales Manger, Collin, said "...hold on, let me check something...". He texted me right back that he had been able to locate three at the port. Not only was he willing to go the extra mile and get it for me but he also worked out what I consider to be good deal too. Had to bring the car in for a minor software issue and found that the Service Manager, Eli, was as helpful, supportive and accommodating as the sales manager. Everyone at the dealership and everything they have done there has made for a very positive experience. This will my third MINI (previous 2002 and 2010). I have dealt with other dealerships in southern California but I have to say the staff at Nick Alexander has been the best - top notch! Thanks guys!
Excellent Service Appointment! - BMWFan
Received excellent service from Alen Y. in the service department. Alen is always friendly, knowledgeable, and always ensures the my wait time is minimal. He is excellent at communicating status updates as well as what to expect at each appointmemt. It's refreshing working with individuals who care about their customers!
Unfortunately I had a bad experience of customer service... - Jvcastro777
Unfortunately I had a bad experience of customer service from Jason on service department. I had an appointment with my mini for oil change so I dropped off my vehicle on Monday (02-01-2021) I went inside to get assistance on some point. I approached the front desk of the service department. It was a gentlemen behind the desk his name is JASON. He didn’t make me feel as customer on his facility because I told him that I got a different quote for my oil change therefore he made bad gesture with his face that I felt uncomfortable. Then I find out that my vehicle is missing a hook tow cover on the back of my bumper. I tried to get assistance from the agent JASON but he wasn’t willing to help on my concern. Also, he refused to give his manager name I don’t know WHY. Hopefully, my experience at this dealership help to improve their customers service.
I don't appreciate the rude customer service given by... - jaytweetyfoor
I don't appreciate the rude customer service given by Robert Sayasit. I was patiently waiting in line for service and Robert overlooked me to help the man behind me. I was wearing a plain t-shirt and shorts. The man behind me was wearing a slack pant and button up. To ignore and overlook me is discrimination. When Robert finally decided to help me at the instruction of his manager, he was very disrespectful and was not consistent with the information given to me when I made the appointment. When I made the appointment via telephone, I requested a loaner vehicle (to get back and forth to work). I was told that one would be available for me when I brought the car in. I was told by Robert that recall services do not get a loaner car. He also told me that the service would take longer than a day when I was originally told it would take a few hours. The recall service is urgent to protect my safety as I'm driving the car. Robert turned me away because he didn't want to give me a loaner car.
I have had the worst service experience from Buena Park... - emonewjersey
I have had the worst service experience from Buena Park BMW. I will never ever stop by this place and I already told all of my friends.
Their service technicians don't know much. and it ended up replace one by one and whole bottom suspensions.
Anyway, they keep emailing me and bugging me about this.
I am telling you this. GO different BMWs not this place.
New Century BMW