Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Paid for the car, they didn't transfer title. - Hoping for the Best in MB
After our lease was up we decided to purchase our car paying the residual cost, sales tax, and the registration fees. No problem. However, we were told the dealership would only accept a cashier's check from Bank of America if their representative went into the bank with us to see us actually withdraw the funds for the cashier's check. We have excellent credit, and had paid all the lease payments on time for the full amount, so had no idea why this would be necessary. My husband had a discussion with Nesh, and finally a cashier's check without their representative following us to the bank, was agreed upon. The dealership was paid in full for our car on March 12, 2019. As of April 1, 2019 the dealership still retains title to the car. AAA which has access to DMV information shows no on going activity processing the title from the dealership to my family. This has been stressful and unnecessary. Talked with Vivian today, April 1, a dealership representative. She told us processing the title could take 45-90 days. Seems really long, and should have been explained up front.
Horrible customer service - Salon Muse 123
Finally have the car of my dreams are Range Rover bring it to the Serrito‘s dealership to have new emblems put on it my appointment was at 9:30 they didn’t start working on my car till a quarter till 11 it is now 1230 it is still not done everybody you talk to Send you to somebody else if you’re going to run that far behind you need to have the common courtesy to call people and let them know that first thing in the morning
Call back from Service - Water guy
I have been going to this dealership for years. We had an 06 SC Range Rover and now have the 2012. We received the recall for the airbag and its time for service. Our adviser Russ either retired or just left, but now I can;t even get a call back,
My wife has left 2 messages and I have left 2. Every time we call, it seems like they don;t have enough staff, because I can never talk to anyone that can actually set my appointment.
Hopefully they get their stuff together because the run around to get to a service adviser is ridiculous.
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
Potential Waste of Time - cpan
There's probably a reason why other's have given them a 1 star. I was interested in an Evoque and reached out to get some preliminary estimates. Got a phone call back after a week to try and convince me to come in and take a test drive. When I mentioned that I'd like an estimate beforehand, they mentioned that they "don't do numbers over the phone". It just doesn't make sense for me to drive down and waste 2 hours of my life to test drive a car that I may or may not buy because the pricing doesn't make sense. They definitely try to play this game, and I'm not interested in wasting everyone's time.