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I’ve called asking for my Service records three times... - CTSboy18
I’ve called asking for my Service records three times already and no one has gotten back to me! They didn’t fix my car correctly so I had to take it to another dealership!
It was a pleasure doing business with - debbieda
Normally you view purchasing a new car stressful and a wasted day. Not so with Randy Bergeron. He was very patient with us as well as respectful. He was funny too!
easy transaction - yukonbuyer
Ron Szymanski emailed me the best out the door price on my Yukon. I am in san diego and he drove it to me free of charge. we did the transaction in the parking lot of my office. Could not have been smoother. I hate car dealers but this was a great experience. Beats craigslist anytime
Steve in Finance was very informative and made things... - Damisch
Steve in Finance was very informative and made things very clear for us about stuff i never thought about before. Gus was a hard worker.
Horrible Experience Purchasing a CPO Cadillac Escalade... - Richard6xdx
Horrible Experience Purchasing a CPO Cadillac Escalade ESV. We spent over 62k on a car. This is what has happened first 100 miles (Check Engine Light Comes on). Then the trim on the doors (both) start coming off. Now another trim on the car is coming off. Dealer had told me that they had some dents repaired. The work done was very low quality. Now I see Clear Coat missing on the paint and just bad paint work done!!! Not happy at all since this is a CPO Car (we spent over 62K) the work should be done high quality. I am very disappointed with this dealership!!!
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.
I went in with my corvette that had been making weird... - corvetteman
I went in with my corvette that had been making weird engine noises for a while and because i was having a hard time getting the car into 1st gear. I had taken the car previously to other dealerships but they were not able to fix either problem. Luckily the technicians at Santa Monica Chevy were able to find and fix the problem on their first try and did so in only 4 days. Needless to say I was pleased with their service and their price as well.