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Very responsive in meeting customer needs. Helpful and... - Mneubie
Very responsive in meeting customer needs. Helpful and knows the product. Ryan got the deal because he hustled. He gives the attitude that the customer is important to him
Top Reviewed Specialists At This Dealership
Ray and Jose were very helpful and extremely nice to work... - kaitlyntaylor7897
Ray and Jose were very helpful and extremely nice to work with. Overall a great experience, and made me feel at ease the whole time.
Steve in Finance was very informative and made things... - Damisch
Steve in Finance was very informative and made things very clear for us about stuff i never thought about before. Gus was a hard worker.
What a joke! Got there around 4:25 for the service. I... - Jakeboon
What a joke! Got there around 4:25 for the service. I just need to order some accessories and installation. The guy name Christopher said the service closed already at 4:30pm and asked me to come back tomorrow..... The website says 5pm, I called to the dealer just to confirm, surely the receptionist also said 5pm. I am very upset!!
Nice way to lose a customer!! 👏🏻 Also emailed to the GM, I wonder how the management will react to this type of situation.
I always receive great customer service from everyone at... - Ourfambam2002
I always receive great customer service from everyone at the dealership.
They are caring and professional. Steve J. is the best !!
Thank you for taking such great care of my Volt.
This was by far the WORST experience for purchasing a... - Return my money
This was by far the WORST experience for purchasing a brand new car fully paid same day. I was sold a USED car as new. I was called less then a week later regarding this vehicle, because it wasn’t to be removed from the service area, because they were working on it. There was two nails, in two separate tires, as well as I almost had 3 accidents on the freeway with the engine slowing down. I was then harassed by all star which is a low jack service attached to the car, but since they hadn’t properly taken the previous previous owner off the vehicle, they were playing with my lights, are either during annoying tactics until I took the vehicle back. In the mist of this I had been taking the car back numerous times for multiple recalls on my vehicle that they were unable to fix
Said my car didn't have magnetic ride suspension, even... - ym
Said my car didn't have magnetic ride suspension, even though it's standard equipment on a Grand Sport. They don't know the cars they're working on. They also returned my car 100x dirtier than I handed it. It was absolutely filthy. Don't bring your Corvette here!
Poor service quality. Over charged for my vehicle. They... - shaynna.g
Poor service quality. Over charged for my vehicle. They were not friendly customer service. Very cold. Rude workers. Ridiculous prices. I Will never visit here again
Do not purchase anything even three degrees from Hooman... - ckb2020
Do not purchase anything even three degrees from Hooman Nissani. Nothing about any of his dealerships is ethical. They will up sell you on upgrades they will not include (until you threaten legal action) but will continue to charge you for. Hooman Nissani is an absolute crook who lies through his teeth and will cheat and steal with no second thought.
I took my Chevy express van to this dealership to adjust... - Serjik
I took my Chevy express van to this dealership to adjust doors as they weren’t closing properly and making rattling noise since day one . A week later after I went to pick up the car, beside the fact that problems weren’t resolved professionally, I saw a Large 7 inch dent on the driver side door and the door edge was bent as well , they refused to accept responsibly of the damage even though they had checked the car when I had dropped it off and it was stated on the work order there is no damages on the car except cracked windshield , they threatened me to call the police and if I don’t take the car they will start charging me storage fee , Tom “ service manager “ and mike “ service drive manager “ threatened , disrespected and insulted me and basically throw me out of the dealership . Obviously it was my first and last time going there , I tell this story to anyone I know , they should be ashamed of their behavior , I have also reported this to General Motors and opened a case
Parts department experience - Tahoe lover
i needed a little extra help with getting much needed advice and help getting parts needed for my 2007 Tahoe and dealt with the manager named Dennis Robb. This man made my experience very easy and productive and I will definitely return and recommend this dealer to all my friends
Thank you Jonathan & Stephanie!!! - JMaximusG
Just leased another Chevy. Was undecided between Volt LT OR Equinox LT. Thanks to Jonathan Ceron for being patient, professional and knowledgeable. Ended up going with a 2018 Equinox after Jonathan demonstrated both vehicles and the benefits of each. Jonathan Ceron and Stephanie Alvarez are highly recommended for competitive pricing and going out their way to keep ongoing communication.
Thanks a million!
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.
I went in with my corvette that had been making weird... - corvetteman
I went in with my corvette that had been making weird engine noises for a while and because i was having a hard time getting the car into 1st gear. I had taken the car previously to other dealerships but they were not able to fix either problem. Luckily the technicians at Santa Monica Chevy were able to find and fix the problem on their first try and did so in only 4 days. Needless to say I was pleased with their service and their price as well.