Down right disrespectful - anon423
AS FAR AS A STEALERSHIP GOES, THIS ONE TAKES THE CAKE. Back in July, I saw a truck they had that I liked. I made phone calls inquiring about the truck and they said that it was available. I wanted to make sure my trip there wasn't a waste, as I am coming from Orange County(2 hours away). My sales rep name was William. Overall, he was a nice guy and stated that Rydell's customer service was their number one priority. During the test drive, I noted to William that it has a little shimmy in the steering wheel driving. I'd figure a quick balance would fix the problem. I bought it that very day. I explicitly told him my intentions with the truck as I will be turning the truck into a pre-runner. It went straight to the fab shop in Anaheim called SSBuilt the very next day.
About a month and a half later, I get a phone call from Sam. Sam is an assistant manager from the used sales department. In our conversation, Sam said that the truck needed to be weigh before I can get my license plate from the DMV. He said that and I quote, "they will do anything they can to get the truck weighed, including driving down to SSBuilt to pick up the truck to get weighed." I gave SSBuilt a notification that Rydell will be contacting them to pick up my truck. Weeks go by without any word. I then had to reach out to William, my sales rep, to find out what is going on. I found out that Sam made nothing but broken promises and lies. Now irritated, William tells me that I can get the truck weighed and Rydell will reimburse me. William states that all he needs are pictures of the weight certificate. I do as instructed and send him the pictures. It is now less than 1 month before my temporary license plates expire. William now comes back and tells me I have to send in the hard copy weight certificate. Now furious, I am making MULTIPLE phone calls to Rydell about my situation. There is a clear lack of communication or miscommunication to say the least. Regardless, I send in the hard copy of the weight certificate.
Around the same time, I get a phone call from the Sales manager, John. He was quick to apologize and made more broken promises. He told me he will be sending me a $100 gift card for my troubles. A couple of days after, my truck was getting finalized. During the alignment of the new suspension, they found out that my water pump was leaking badly. I ended up having to drive back to the stealership and drop off the truck for warranty work. Thankfully, Rydell came through and replaced it. However they did a VERY poor job. I gave them a list to go over such as vibration in the steering wheel, stain on the speedometer cover from when I bought the car, using OEM fluid, etc. The only thing they did was replace the water pump. They did not top off the coolant that was lost during the replacement. They simply address the vibration by saying due to the modifications, they couldn't pin point it. Even when I explicitly told them it was a balancing issue, which I fixed by going to Firestone. Nancy, who is in charge of repairs, told me she would send me a new plastic cover to my house as they couldn't take care of it there. I still have not received the cover. When I was there to pick up the truck, I made an effort in talking to John, Sales manager. He said he will ship my $100 gift card in a couple of days. To this date, I still have not been reimbursed for my time or cost in weighing the truck or received the $100. I have called multiple times to Rydell and left voicemail to Nancy and John. They have not gotten back to me at all.
I am VERY disappointed in this stealership. I have dealt with other dealerships in the past and this one is the most unprofessional dealership I've encountered. As a professional business, they need to be the experts in the automotive sales. A client should NOT have to baby sit and reach out to them daily to make sure that there is progress being made on their behalf. And most of all, a business should never make broken promises and down right lie.
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