Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
My girlfriend and I had an excellent purchasing... - cpkenn09y
My girlfriend and I had an excellent purchasing experience working with Pilar. We ended up buying a pre-owned Mazda CX-5 and have been very happy with our purchase. Pilar was kind, empathetic, and thoughtful throughout the process. I would happily recommend her to friends and family!
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
Dishonest & Incompetent - gilbyhubbs
First, I realize my comments are a little lengthy, but could save you hundreds of dollars. My visit started February 2020 with my second visit regarding a recall for passenger airbag. When arriving I had them look at my "check engine light" which was on, though my car's performance seemed fine. I even let them know that all my spark plugs, and two of fhe four coils had recently been replaced. They guaranteed that if I paid the $99 fee they could pin point my exact problem as to why engine light was on, which I agreed to. I end out getting a call announcing that all four spark plugs needed to be replaced because suppossably the wrong size had been put in, also, though I had made clear 2 coils were fairly new, they stated I needed to replace all four. My husband was told the total bill was $866, which we reluctantly decided it was worth it to get a few more years out of the car. After getting car back a day later, the very next morning "check engine light was back on. I called them that Thursday morning and was told they couldn't possibly see the car for another 6 days! On top of that problem, my "air bag light" was staying on, which meant something was wrong with that too, which caused loss of the use of the car until I could take to my mechanic, which I did. They discovered that the sensor light for air bag had not been cleaned or reconnected. For $125 both the engine light and my air bag light were fixed, as opposed to Mazda charging my $922 for completely unnecessary work.. I've tried to talk to them, even showing receipts stating their failure, but in the end they only compensated me $308!!!! If you have a Mazda and feel a need to go to dealership for your repairs, I strongly suggest you choose the new Mazda Dealership that recently opened in Oxnard. I realize it is an extra distance, and I believe this one I dealt with in Thousand Oaks counts on the fact that most people really don't have other choices nearby so they take advantage of that fact. I can also highly recommend Star Automotive in Newbury Park. I have found them knowledgeable and honest.