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Angela is AMAZING - Kimmyku
I’ve had the pleasure of working with Angela for almost 3 years. No pressure sales approach, very knowledgeable and her customer satisfaction ratings lead the charge in the automotive industry.
Everyone loves working with her. If you’re in the market for a new or pre-owned car - she will make the experience second to none. Pop in and say hello to Angela - and within the first 5 min you will see why her repeat business is off the charts.
Wishing her continued success-all the Best!
Top Reviewed Specialists At This Dealership
2019 Altima - Steven7349
I stopped by Van Nuys Nissan to look at a specific Altima that their website indicated was in inventory. I saw the Altima at the LA car show. I met the salesman, Edgar Gonzalez and he took me right to the car. He gave a very thorough overview of the car’s options and performance and did not have leave any of my questions unanswered. I had informed him that my current lease wasn’t up for 2 months and that I was in research mode. He totally respected that an politely and professionally asked me if I would be at willing to hear what they could do for me on the lease. I gave him some basic parameters. The numbers were in the ballpark but such that I could say no to. Again, without any pressure, he kindly asked if I would be willing to speak to the manager. I said ok. I spoke with Vahan Papazian and he worked the numbers that impressed me. To seal the deal, they worked it out to where they are paying for my last 2 payments on my current lease. All of the numbers seem exceptional to me (Msrp vs the discounted price, and the rebate and kicking in the last 2 payments of my current lease). I’ve gone to several dealers in the last month and none of them seemed interested in selling a car. Their price was as low as they could go but I really didn’t believe them. Vahan earned my trust and I believe he gave me the best deal he could. I feel like I got a beautiful car with almost all the options at a great price
Excellete service - Carolina724
Loved the service, Roberto Sepúlveda and Edwin Lopez were a big help they were very nice and helped me to find the car of my dreams. I highly recommend this dealer and will refer my friends and family
Sales Department has TERRIBLE Customer Service - Robb44
Terrible customer service from the Sales Manager, Diego. Did not offer a solution or any help. Since this dealership was bought, anything purchased with the old owners is not his issue!!! Once my lease is up, I will no longer purchase from this dealership again!
Unprofessional customer services - Leaf
Very disappointing on the unprofessional service received when leasing our 3rd Leaf with Team Nissan on December 8th. Upon completing the financing details in the morning, we left the vehicle with Sam, our sales rep, to make sure the car is ready for pick up in the early evening.Yet, when we returned 6 hours later, tire pressure were low and the nevigation chip was left uninstalled. To our dismay, such a mistake was not communicated with us as we drove the car away,after adding pressure to all tires at a local gas station, back to Santa Barbara.
When followed up with Sam a few days later, he directed us to download Nissan App to activate the nevigation system. We were then on the phone for over an hour with a customer service and only to find out that the App Sam has instructed has NOTHING to do with the incompletion of the nevigation and radio system. Our last hope was to visit the local Nissan dealer at Santa Barbara where we had leased our first two Leaf, and shockingly, the technician on duty discovered an empty chip slot where the nevigation system should have been set up and activated prior to the delivery of the vehicle on the purchase day.
Plot is now thickened after 3 weeks of driving a new but downgraded car, we tracked down Sam, who apologized for the missing chip and promised to over night the part to us since he is not authorized to deliver the chip to us from Oxnard to SB and set it up ( what a cheap customer service provided by Team Nissan!) We waited for two days and no signs of the part ,nor did Sam followed up with us on the shipment of the missing chip. Out of frustration, we made contact with desk managers on duty ( Steve and Paul) trying to resolve such terrible experience we have had. In the meantime, Sam did not return our call nor text.
Hours passed and both managers were trying to mend the situation when they, too, baffled to learned that Sam had shipped the chip via regular/ground mail , for it’s TOO EXPENSIVE to overnight the part, and that we MIGHT receive it by Friday, exactly a week later than he had promised, or should we say 4 WEEKS late from our lawful purchase day.
It is extremely disturbing to recount our experience with Team Nissan so far, how can such a well established and famed auto dealership who boasts its astonishing monthly sales record allowed such unlawful and unprofessional service to their customers? The only laughable gesture offered by desk manager Paul at the end of the day ( 1-02-2019)was that we will be provided with a set of fancy floor mats and license frame when we are around Oxnard Team Nissan next time! How about covering the first lease payment that is come due soon since the vehicle we purchased has not yet been “ fully delivered” as we are still waiting for the missing nevigation / radio chip to arrive.