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Nice Experience - Pbee
We've been through an amazing experience shopping a car from Russell Westbrook and thanks to Wael Alkady our Sales that made everything easy and smooth
Top Reviewed Specialists At This Dealership
Service maintenance - JAGARCIA77
Canoga Dependable Dodge is always attentive to the needs of their customers and provide always a good environment in their location and always explain overall the cost of The needed maintenance.
Prompt, Friendly, courteous - Jeep
Scott was quick and prompt checking my vehicle in for service, and checking in with me for contact info if I should have any questions. Great job to all staff!
Internet Sales Director
Go Elsewhere! - AspenLiselle
For the past 22 days I've been trying to get help on a truck we leased 4 months ago, we keep getting ignored and/or being placed with other managers. Very disrespectful, nobody wants to do their job. It's too bad we have to deal with them until our lease runs out, but for sure we will not be repeat customers here.
The BEST experience - JulieJustin1414
The thought of going to a dealership and buying a car is right up there with going to the dentist for me.
I totaled my car and my wife and I have been looking for 6 weeks for the one that we wanted. I found it online at this dealership. I called and spoke to Art Kupelian. I asked if the car was still available. He asked for my info and told me that he would call me back. I was skeptical because I thought he just wanted my info. What followed was about 30 minutes of text messaging back and forth. He asked me ONE time if I wanted to come see it. No high pressure or games. The one thing that struck me about him as unique was that he was extremely articulate in text and seemed extremely professional.
I then told him that I lived 80 miles away. I explained to him firmly but politely that I was willing to come see it HOWEVER if the price or availability of the car changed before I got there I would be forced to cause a major scene and retaliate on social media. He was kind and understood. We negotiated a price online so it was in writing. My wife has been under the weather and a 90 minute car ride one way was not something she wanted to do but I convinced her it might be worth it.
WAS IT EVER!
We bumped into Art as we came out of the restroom there. He was very professional and made us feel at ease. We went for a test drive and could not believe how clean and lightly used the car was. We purchased a 2017 Ford Explorer Limited.
We went back inside and they were nice enough to let us bring our puppy with us. We filled out a credit application and I presented my pre approved docs with Capital One financing.
The longest part of this process was the financial paperwork which seems like the norm. There was no haggling and although I could have tried to deal on the car we felt like we got a ridiculously fair price.
The finance guy, Sean Green was great as well. Sean wanted to ask us to buy a warranty but we declined. He tried hard, which is his job but was super polite about accepting our wish not to purchase it.
As we went outside to leave we met Ted Barnes who is Art's manager. We spent 10 minutes explaining that after viewing literally hundreds of cars online, we really wanted this one. The whole process was a leisurely 90 minutes and one that I would repeat again with Art and Simi Valley Chrysler Dodge Jeep Ram.
Art is THE most professional car salesman that we have ever encountered and we HIGHLY recommend him and this dealership.
Experts!! - Tarotlove67
I had been going to my local mechanic for the repair of my 2013 Jeep Wrangler. Never again! After spending over $2000.00 for a recurring problem with my fuel system and constantly coming back for a check engine light, I decided to bite the bullet and just go to the dealership. I am so glad I did! My service advisor Lira broke down what was needed to repair my Jeep very clearly. She was informative and very honest. At one point the technician name Kevork (?) spoke to me at length regarding past repairs at done at the other shop. While the other shop did everything half assed; These guys were thorough! Yes, I had wait a few days for the proper part to come in, but I haven’t been back with a check engine and it’s been over 5 months! I learned a great lesson. Get the experts to fix your car! I would have saved so much money in the end.
Do not buy from these dishonest people! - CSRO 1957
I had an incredibly bad experience when buying a used car from this dealership. I purchased a 2016 Jeep Wrangler as a surprise for my daughter. I am over 60 with Rheumatoid Arthritis, so I didn't get down on the ground and look under the car. when I got home with the car, a friend standing at the bottom of the driveway noticed that the car was totally rusted on the bottom. I wish I could post a picture as it is unbelievable. I called to return the car and was told that all Jeeps look like this. I was even told that they would take me over and show me the bottom on brand new jeeps and I would see rust. This is NOT true. The ENTIRE undercarriage of the car was rusted. It looks like the car was in a flood and not cared for. In addition, the passenger seatbelt didn't work. They said they would fix it, but I didn't want to spend $24,000 for a totally rusted car so I returned it. They lied to me numerous times about numerous issues. Cost me 750 hard-earned dollars but I was able to return it. Bought a Jeep at a different dealer the next day - no rust.
General Sales Manager
Dependable Dodge RAM