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Happy customer - Hart2
Blake was awesome. He took his time and explained everything. Would buy from him again. Galpin Volkswagen is always here for my service and sales.
Top Reviewed Specialists At This Dealership
My Dream Car with Red Carper Treatment - CaliGirl93
I received the best service ever at a car dealership. Rami Zeid took wonderful care of me. I was not in the most positive mode having less than perfect credit, mechanical issues on my trade-in, and upsidedown in the note. He jumped through hoops, and with his solid long time relationships and expertise he was able to get me approved on the terms I wanted on my dream car, a fire engine red Volkswagen Jetta. He gave me a great of advice, truthful information about the car industry, and treated me with the utmost respect. I left there feeling like part of their family. He even followed through on setting up my first service appointment. Over all the presentation of their dealership was not crowded or hectic like most. I felt the highest amount of quality and true class. I highly recommended this dealership and my sales representative.
You can’t find a better, smarter or nicer team - Notamorningperson99
Norman is terrific. Knows his cars but more important, a very good listener. He heard my issue and with Abe and other team members worked through the problem until there was a resolution. Super service and friendly, almost makes you want to have an issue so you can go in and hang with the team.
Outstanding customer service from Willie Rockett - VeraM
I had the most pleasant experience at the VW Santa Monica service thanks to Mr. Rockett. Very professional, knowledgeable, he made the whole experience a breeze. A model of customer service. Thank you.
Purchase process was straightforward, follow up was lacking. - floydandrio
Worked with Chris Estrada. Purchasing was very straighforward and had no issues while we were at the dealership. Process was very seamless and I was satisified.
Within the next month, I reached back out because I wanted to remove the GAP insurance from by contract because I found a better rate elsewhere. Took two emails and a few days of continuously calling the dealership over the course of nearly a month before I finally got ahold of their Finance Manager, Fred. To his defense, Fred was out on vacation. Understandable. But, it was frustrating that the other people I spoke with who said they would give him the message apparently did not, as Fred had no prior knowledge of my reaching out until I complained to their FB page. Also, when I spoke with Chris on the phone, it didn't seem like he remembered who I was, even after I gave him my name, and didn't ask or have any interest on how things were going with my purchase... I get this may not be a big deal to most people, but when I compare that to when I leased my Mercedes a few years ago, Mercedes was very attentive before, during AND after I finalized my lease, which is why I cannot give Pacific VW a full 5 star review. Nevertheless, I wouldn't necessarily let this prevent me from recommending Pacific VW in the future, I just wish the same level of attentiveness would have been present even after I made my purchase.
Out of this world!! - Vwcruz
A dealership that actually makes the effort to listen to their potential customers. Miguel and Fausto where amazing, they made us feel at home. Even with our little one running around they they helped us feel comfortable. Amazing service. Best buying experience bar none.
Crappy Dealership - Nasreentaylor
Bought a car there three weeks ago cash. A 2016 VW Jetta. It had very low miles. It took me a while due to me being undecisive which I could tell was starting to upset the sales agent. I saw a car I was interested in. I did a walk around of the entire car. I did notice some scratches under corner of the front bumper and figured it was minor. Went for a test drive and fell in love. Although I was paying cash, I was there almost five hours waiting on the forms that needed to be signed. I finally signed all the forms and then went to the cashier dept. I didn’t have the exact purchase amount of the vehicle, whoever does and was due back some change in the total amount of $22.66 which they said I could have mailed to me or I could pick it up. I have yet to receive it thru the mail. On top of that a few days later I noticed some color discoloration on the paint on the bottom of both passenger doors the same side where the front bumper was scratched. Apparently the previous owner ran on top of the curb. It Cost me an additional $700 to fix that. I called them about my money and the paint job. Was told by a sales rep. “I know you don’t think we’re gonna give you money towards that. If it doesn’t interfere with the mechanical part of the car then we’re not liable” . Really, okay anyway well where’s my money from the change you owe Which I don’t think I’ll ever get. They transfer you from one person to the next when you have an issue it seems. I love my car but won’t be going back to them ever again.
Friendly, helpful and no pressure experience! - Nicole&Jay
My husband and I came in to Neftin VW to find a New Beetle just shortly after moving to Thousand Oaks from Chicago. We were warmly greeted by Maz Rozi who gave us great information and helped guide us through our first car buying experience. He was extremely knowledgable and gave us all possible options when looking at payment plans. We never felt any pressure at all and we really were treated like family. We even received tips and info about the area that we are now calling home from Max as well as John Swanson in the finance department. Everyone was extremely friendly and helpful and we couldn't be more pleased with the preformance, quality, and speed of our New Beetle.
Buyer Beware!!!! - ET1122
I purchased my used Touareg from them long distance as I live in Northern California and I was taken by Parkway Volkswagen. Do not trust what they say about the vehicle - they don't even know what a USB port is!! The worst part is the tires - the ones they sold on my vehicle are not even rated for it!! And two wheels are bend. This in total will cost me almost $2,000, of which they are not willing to help cover.
I have to say the worst part is their dealing with me on the issues. At first I got the sales manager, Donny Levine, on the phone - but he kept telling me he would call me back after he looked at the safety reports, etc. Never got a call back. And then when I would call I would just get transferred around and voice mails. When I finally got another manager he said again he would look into it and call me back - but he didn't.
It's pretty sad that you can't trust a dealership to do the right thing and you can't buy a vehicle over the internet these days.
Lastly, they kept telling me that the car was owned by the dealership's owner's wife. Don't believe them!!! There is no way the owner's wife would have been given a car with tires that are dangerous as they are not rate for the car.
My salesman was Henry and his boss is Donny Levine.
Good luck to you on your purchase - I hope this helps you.
Professional Services & Great Staff - Elicayo
I took in my car for basic maintenance with no appointment. I love the VW Service Express!, Quick service . My car was ready & washed in the time frame I was told by my service advisor.
Thank you Norman for your services provided with knowledge & professionalism.
Friendly & polite shuttle service staff.
I worked with Nestor at Livingston. He was exceptionally... - KatharineJetta
I worked with Nestor at Livingston. He was exceptionally helpful, knowledgeable and friendly. I would highly recommend this dealership to someone who is looking for great customer service.