Entirely positive - lisaarosen
I leased a Volt from Harbor in 2014, and was comfortable with the experience.
When I decided to buy a Bolt, I considered other dealers who were nearby,
but I was unwilling to go through the high pressure sales tactics associated
with those dealers. So I made the trip to Long Beach and was thoroughly satisfied.
Eric Escobar was knowledgeable and respectful. He gave straight answers to questions.
I visited and got some prices. When I came back several days later, the offer he made
was available, just as described. He and the service manager explained all of the costs and
services in plain language. They were respectful and professional. I got the car I wanted,
and left feeling very grateful. It was quite a contrast with a the sales experience I had
a year ago, at a Ford dealership.
Top Reviewed Specialists At This Dealership
Internet Sales Director
Buying Center Coordinator
Great service felt welcomed and they made the process easy - Packers10
I’d recommend Montebello to friends for the great service. I walked in told them what I was looking for and they helped the best they could
Internet Sales Manager
New car purchase - ed
The sales team made the experience as smooth and comfortable as possible, they addressed my concerns as well as patiently explaining the differences between the model features.
Best Service Department - vane98
Chris Julis was very courteous and helpful, best customer service I have received from any Chevrolet dealer. This will definitely be my to go to dealer from now on. Thank you
Internet Product Specialist
Excellent Customer Service - Carole
I was so impressed with my treatment at Simpson Chevrolet of Garden Grove. Yobani Graciano was very apologetic that the item I needed replaced was not in stock. He suggested keeping the car at the dealership, but I needed it that day. He said the part would be in between 11:00 and 1:00 that day, but I chose to make another appointment for the next day. He said he would personally make sure the part was in the next morning. Yobani set up an appointment for me, filled out all the paperwork so I wouldn't have to wait, and was extremely courteous. The next morning I arrived for my appointment, and Fernando Trejo took care of me. The paperwork was ready, the item was in stock, and before very long my car was serviced and I was on my way. Fernando was very helpful and polite. He even had my car washed before he returned it to me.
The cashier, Ursula Ramos, was extremely courteous. She even gave me a bouquet of flowers to thank me for servicing my car at their dealership. Simpson Chevrolet of Garden Grove will continue to be my service shop of choice.
Great Buying experience at Community Chevrolet - Rongalb
I purchased a 2014 Cadillac SRX at Community Chevrolet in Burbank. They showed me right to the vehicle I was interested in and took me for a test drive. Lawrence Rettig helped my wife and I out with the purchase. He was knowledgeable and courteous throughout the process. I would recommend this dealership to my friends and family without hesitation. Thank You!
Not refunding my canceled warranties - Redd
Helen at Penske keep telling me my check is in the mail all Helen keep telling me lies. I will never sent anyone to that dealer for a car and this will be my last Chevy I purchase I will be going to channel 4 to expose what they are doing to me and also a lawyer
Great visit from start to finish - sshokrian
Ben and Matt at Keyes Chevrolet were so helpful without being pushy. I got a great deal and they were really able to work with me. They were so knowledgeable about the car I wanted and helped me set everything up. It was a great experience. So friendly! I’ve never been treated so well at a car dealership before! I highly recommend! I love my new Tahoe.
Great dealership. - Swredding
Great place to buy a car. Very easy to deal with the people there. Fast and very good experience. No pressure if you didn’t want to deal. I new what I wanted and got the deal I wanted.
Lies and cheats - Pv spanish teacher
beware. I bought a brand new car off the showroom. Had problems. I kept bringing it to Chevy Martin service for over a year. They kept telling me that they "could not replicate the problem". Then, as soon as warranty was up, they said I needed a trnsmission. Crooks. One star is one too many.
False advertising - PaulJ
Dealership advertised their 2017 used Chevy Cruze for $14,888.00. This price was confirmed over the phone and before I took a test drive. Dealer obtained my personal and insurance info and ran my credit which is excellent. After waiting for about 45 minutes, the manager approached me and said the price is about $4,000.00 more than advertised. They offered me to see if there is another car I might like, saying the price was a mistake. After an argument, I left the dealership without a car. While on my way home, I received a text message telling me that the dealership is willing to give me the car for $15,513.00 plus tax. I did not take their new offer as it was above their advertised price. This must be the way this establishment lures customers in and then tries to get more money than what they advertise.
Help to purchase new car - Anna12
The best team specially Nick he is the best.I highly recommend him he did everything that he could to help us love my car and the payment
Bad experience serviced the wrong part. - Art@
Told them to service the back hatch instead the mechanic fixed the tailgate and charged me double the part. Asked the service rep Felipe to make it good let’s see what he does?
Dishonest and Deceitful! Buyers Beware! - hchoi006
BUYERS BEWARE! I hope my experience with this horrible dealership will prevent you from time and headaches as they do not care about serving the needs of the customers rather than their own pockets. I drove an hour to see a used Honda Accord Sport on Saturday (10/13) and was greeted by a friendly team member David. Took for a test drive and I loved the car. Sat down with Eddie who tried to give me his best pricing and while he gave me a lot of pressure, I informed him that I would like to take a day to think about his offer as there were two other dealerships I was in talks with. Then comes Roger (assistant sales manager) and he actually gave me a very good offer, but because it was a big purchase for me I thanked him for the offer and gave him my word that I will be back next day with my final decision and I did. I drove yet another hour and they gave me the VIP appointment. You know what this VIP appointment looked like? They were short-staffed and made me wait 45 minutes in the lobby until Roger came out to finally discuss my decision. Keep in mind, I was ready to buy this car and brought my down payment as well. Then everything went south. Roger decided to change his mind on the offer he gave me less than 24 hrs ago. And it turns out, they lied about the mileage. They advertised as 6,400 miles, but it turns out it was 11,200 miles! Then they changed the offer and increased $2000! I was so disgusted by their bait and switch and no apologies were given. Their website still says 6400 miles. Deceitful, dishonest, and shady! I also spoke to Edward who is the sales manager and explained all this to him. No apologies about my experience or the very fact they lied about the mileage. I hope no customer would go through what I went through with Glendora Chevrolet. Please, if you're reading this go to another Chevrolet dealership and save yourself the headaches.
Watch the price. They will change it on you. - Unhappy15
I was at this dealer on 9/12/18. I originally came to look at a 2013 Silverado 1500 price at just over 23,000. When I arrived I was told it was sold. So I found 2015 Silverado 1500 with the window price of 22981. We went to work a deal. I was pre approved for financing to 25000. I was trading a Jeep in with some negative equity. I was told by Andy and sells manager I couldn't get it for what I was approved for but to come up to 29000 and we would have a deal. So I left empty handed and drove 1.5 hours back home. I then got my approval up to 30000. Went back on Friday 9/14/18 and went in to do deal on same 2015 Silverado with same window price of 22981 in window. I was told that their online price was 25740 so that's what I had to pay. I said will your window says 22981 that's what I am legally entitled to. They said well I don't think we can do that. I said i was told Wednesday that if I was approved for 30000 I would have a deal so I drove another 1.5 hours to come and make the deal and they refused to work with me. They refused to unless I would go thru their approval process and have my credit ran again even though I was already approved and ready to fund the 30000. They then said ok we will work things out and call you in the morning and deliver the truck to you. I got a call the next morning from Magik and he said we won't take your financing but bring us a check for 33500 and we have a deal. So they want me to pay another 3500 more then what we agreed upon before and wouldn't use the financing I was approved for. So needless to say I won't be working with them. I will take my business elsewhere. DON'T WASTE YOUR TIME WITH THEM.
Thank you Jonathan & Stephanie!!! - JMaximusG
Just leased another Chevy. Was undecided between Volt LT OR Equinox LT. Thanks to Jonathan Ceron for being patient, professional and knowledgeable. Ended up going with a 2018 Equinox after Jonathan demonstrated both vehicles and the benefits of each. Jonathan Ceron and Stephanie Alvarez are highly recommended for competitive pricing and going out their way to keep ongoing communication.
Thanks a million!
Amazing! - Jojo34ever
Chris was helpful the moment he answered his phone. I inquired about a 2018 z71 Silverado and he was very knowledgeable and even sent me photos. I knew exactly what I wanted and he knew exactly how to help me. We drove off in a new truck! Thanks Chris
Parts department experience - Tahoe lover
i needed a little extra help with getting much needed advice and help getting parts needed for my 2007 Tahoe and dealt with the manager named Dennis Robb. This man made my experience very easy and productive and I will definitely return and recommend this dealer to all my friends
I saw a used 370z in their parking lot. I was standing... - travy
I saw a used 370z in their parking lot. I was standing outside until a sales man I think named Alex finally came up to me. After taking it for a test drive and teaching the sales guy how the car worked he asked to come in for a drink of water. I had 10 grand in my pocket to put down on this car. I asked them how much is the car. They told me 33000, I told them I would give them 30 out the door. Instead they wanted to work the "four Square" deal out Never ever trust this form of negotiation. I let him work up the numbers but they seemed a bit off. I pulled out my smart phone, (there is a car loan app) and used it. I pulled up my numbers and pointed where he was wrong. The sales person said those things are never right.. Its a calculator not hocus pocus. I gave up after that because I know I was getting the shaft. I really liked the car and was willing to leave with it.
After I left I looked on Autotrader.com and they had it priced at 30!!!!!! Two weeks later it was priced at 28. They could have made more money with me. Honesty is the best policy. I would not recommend this place at all.
Just not a good over all experience on the initial sale.... - happyweller
Just not a good over all experience on the initial sale. Then worse on service. Total rip off.
Stock on hand was minimal and had 4kmi on the one I was interested in. Salesman threw in floor mats that weren't for the truck I looked at.
Service department charged me $85.00 to tell me they couldn't fix the trouble on my truck.
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.
I went in with my corvette that had been making weird... - corvetteman
I went in with my corvette that had been making weird engine noises for a while and because i was having a hard time getting the car into 1st gear. I had taken the car previously to other dealerships but they were not able to fix either problem. Luckily the technicians at Santa Monica Chevy were able to find and fix the problem on their first try and did so in only 4 days. Needless to say I was pleased with their service and their price as well.
If you're looking for service for your ride in Orange... - Stumbo
If you're looking for service for your ride in Orange County/Los Angeles, please give Showcase Chevrolet a call. They have a great website at: http://www.showcasechevrolet.net/. I was extremely satisfied with everything about their operation.
I took my 2004 Corvette Z06 CE in for service based on recommendations I found on Corvette web sites and based on the fact that my daughter recently purchased a new Tahoe from the same dealership. I wasn't disappointed.
My car has 3k miles, is kept covered in the garage, and still has the new car smell. Essentially, it's still a new car and I intend to keep it that way. Showcase returned my car in pristine condition and looking as good as it did going in.
Alvin/Steve (service reps) have excellent communication skills. They kept in touch about the status of my car and took the time to answer all my questions, especially since I took it in the day the dealer warranty was to run out. I wanted everything checked and rechecked to make sure there were no warranty items that would be overlooked and where the cost would come out of my pocket if I had to fix them in the future.
The maintenance required at this time was called Maintenance II(oil change/inspection) and adjusting the handbrake. Also, GM had a free air filter parts/installation that was included due to the recent fires in Souther California. It was much appreciated because there was so much ash in the air for so many days.
In addition, based on my readings of Corvette web sites, it was recommended that the brake fluid be changed every two years. Alvin had my brake fluid tested and it was determined that it contained no air bubbles and looked to be in fine condition. This fact was documented on my paperwork and initialed by Alvin. There was not charge for their testing and I saved close to $100.
While I was waiting for my car, I also spoke with the finance manager (sorry, can't remember her name) who took her time to explain the different options available regarding extended warranties.
When I was checking out, I received a $10 off gift card which was partially applied to my initial service and the remainder to be applied to my next service. The cashier/receptionist was also very friendly and helpful (sorry, can't remember her name). Even the showroom salesman was cordial since I was checking out the seats of a new Corvette to see how they compared to my 2004.
While I didn't meet him, the service manager, Mr. Pattison, should be recognized for running such a fine shop.