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Excellent - E30018
Jerry Roeder (service advisor) explained the service and timeframe. He fully answered my questions. He was professional, knowledgeable and personable. Everything turned out as explained.
Top Reviewed Specialists At This Dealership
Internet Sales manager
Internet Sales Manager
New car ,Certified Sales Consultant MB & Sprinters
Excellent Customer Service - Happy Consumer
I received excellent customer service. I was informed of all repairs from beginning to end. I was told of potential problems and given an opportunity to take care of those matters while my car was there for B service.
Great Service - carnut
Gary Williams went the extra mile to ensure the service was done completely and professionaly. Thanks, Gary. You make servicing my car a pleasure instead of a pain.
Internet Sales Manager
Dez is fantastic - Jerry3310
Shopped around for a while. Decided to wait. Then Dez shot me another email with updated price and I couldn’t pass it up. Dez is fantastic to work with. Responsive, honest, and great follow up. Deciding to buy and second vehicle from him now, and it’s great to know that I don’t even need to shop around for pricing. Thanks againDez!!
Great Easy Transaction! - 123Raymond
This was the easiest and quickest deal ever! Raymond Orosa is Fantastic to work with! No pressure and he "gets" what we were wanting.
Will do this again!!!
Best customer service - Effie/Rose
Jora and Armen were incredibly helpful in choosing the right vehicle for me and my family. Their knowledge and expertise made the process so much easier for us. Thanks to their amazing customer service, we couldn’t be any happier to enjoy our new Mercedes SL 550.
Poor service - Service 213
Today 9/8/18, I went to West Covina service dept to check the tires. As lights came on. Service rep William Magana tended to my request. I asked for a car wash afterwards. William refused saying that it only comes with service. I believe if one visits the service dept for any reasons customers should be provided with service. This is my third unsatisfactory visit with this dealer's service dept. I will visit other service dept from now on. I'm very disappointed with this dealer's service dept.
They should live up to their name. Service is worse than other non luxury car dealers.
Buying a pre-owned vehicle think twice - Joe A
My sales person Dietrich was excellent with my pre-owned vehicle purchase from start to finish, I highly recommend him.
His support staff, sales manager Sal and finance department could care less about you or your 90 day 4000 mile warranty. My warranty paperwork fell through the cracks and was not submitted at time of purchase (purchased vehicle 12/16/18) I called the dealership and spoke with Sal and the Fiance Dept. a dozen times over a 3 day period trying to get the warranty contract submitted to their warranty company Assurant. I was promised it would be taken care of the initial day I made them aware of the error. Multiple calls to the dealership and Assurant with promises to expedite the contract entry went by the wayside. This was a covered warranty issue ( 1 week from contract expiration) and wanted to have my vehicle serviced at my local Infiniti dealer and pay the $200 deductible ( with a AutoNation dealer next to Infiniti) All repairs have to be authorized by Assurant prior to repair.
My issue was finally resolved with no help from the dealer or Assurant within 30 minutes of calling AutoNation's shared service center, a number I had to track down myself to have the contract updated.
Bottom line, the dealership and it's management only cared about selling the car, my return business or satisfaction was unimportant to them.