I would give negative stars if I could. We have taken... - jonfuego
I would give negative stars if I could. We have taken our 2014 Soul to their service department 3 times now for the same issue (knocking, shaking at startup, CEL, heavy smell of gas and unusual oil consumption). Every time they claim to have found the problem and fixed it. The First trip they claimed it was a bad coil on one of the cylinders. They repaired it and charged us for it. After about 4-6 weeks the issue arose again. Took it back and they claimed that it was a different coil, on a different cylinder, this time... They also told us that they had opened a "Techline" ticket with Kia corporate to check if there was a recall for the issue. A simple google search showed that there actually was an active recall for a very similar issue (Recall #20V750000). However, they claimed that the recall did not include our VIN. I questioned how likely it is that a 2nd coil would fail in such a short period of time on a car with less than 80k miles, when they typically have a lifespan of about 125k miles. The could not answer and magically the 2nd coil was now "under warranty" and would be no charge for the repair.... No mention of the fact that we were charged for the same repair on our previous visit. I spoke to the Service Manager and expressed that I had ZERO confidence that they fixed the issue. He assured us that the problem was resolved, but said that if we received a recall notification, to bring the car back. A couple days ago, we took it back AGAIN. Same issue (CEL, shaking, gas smell). This time though, we had the recall notice in hand, with our VIN # on it. They had the car a full day before anyone called to let us know what was going on. We only received a call AFTER leaving a message for a status update, the next day. This time they told us that the CEL was for a bad Inhibitor switch. We have never experienced any issue shifting in or out of Park or starting the car. Which would be evidence of a bad inhibitor switch. Again they assured us that the car checked out fine after their inspection and the repair would be covered under warranty and no charge. Their suggestion for the fuel smell was to change the cabin air filter, apparently not covered under warranty??
When we picked up the vehicle, it was immediately apparent that the issue was not resolved and may actually be worse now. The shaking at startup was still present, along with the fuel smell. In addition, the car just felt sluggish overall and the knocking was getting louder. We also started getting notifications that the system is not charging the battery, even when the engine is running. The car was driven about 30 miles total the day it was picked up. When we stopped, we noticed the fan was running pretty hard. I investigated and found that it is now overheating, which it never had before. Woke up the next morning to a puddle of oil under it, on a previously clean driveway. Pulled the car back a few feet to take a look and in less than 5 minutes had a even bigger puddle.
I called the dealer to speak with someone in Management. I was cutoff while trying to explain my issue and dumped into a voicemail. I left a message and am still waiting for a call back....
At no time did we feel that they were addressing our concerns. It seems like they would just find a random issue to fix and send us on our way. As it stands today, our "fixed" car is sitting in our driveway, undrivable.
COMPLETE GARBAGE!
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