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New car - maraevg
Overall I like the car. I will like to get info about vehicle maintenance requirements and will be helpful if we can access or use the online, video delivery checklist online support plus, I don’t think we have a chance to see those.
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A discriminated against customer - Wes
When I first got their I had a truck out front waiting for me to test drive and was supposed to work with Michelle. Unfortunately, she had already left for the day. I then have to work with Marcus. Marcus was probably the rudest sales person that I have every had the opportunity to work with. First, he was finishing up with a deal and got called back to the finance and we said hey go ahead and take care of what you needed we are not going any where and let you finish up your deal. This was not a problem for us as we had time. However, after he got back with us we was going to get our truck appraised and he stated that this 2016 Ram 2500 4x4 manual transmission is not going to sell. I said that it will as a lot of Marines are looking for this kind of truck. He argued with me a bit so I said alright then. He takes that information in and said that he needed to track some other person down and I said ok we will wait again. He came back and I was getting my wife and kid ready to go drive the truck that I made an internet inquiry about and he stated why do we need to drive it as it is the same kind of truck just 2 years newer. Another turn off! The truck was a 2018 ram 2500 4x4, but was an automatic which I wanted to drive to see the difference. While we was waiting for him to finish whatever he was doing my wife and looked around the lot some more. We came across a 2018 ram 2500 4x2 and stated can we at least drive that one. He got a little frustrated and said sure. During this whole time I tried to carry a conversation on with him and couldn’t get him to really talk and I was being very polite, but I eventually gave up trying to talk to him. We get back to the office he starts taking down some of my information and I said “your not gonna run my credit are you as I am going to use my own bank to finance?” He said I still will need your social. Second turn off!! Now, he goes back to the finance place and comes back with their offers. Keep in mind that my truck trade in value was between 34,000 and 38,000 according to KBB and NADA. I know that they are just recommendations, but when you only offer 28,000 for my truck and I say that it is worth a little more than that he kinda laughs and states that well we don’t have to do business then. That was my last straw and said “well sorry for wasting your time, but I think were done here!” He said ok and I walked out. As I was putting my wife and kid into the truck he comes out and says hold on my manager is going to call the used car manager to see if we can do anything better. At this point I’m already infuriated with the quality of service that I have received, but I said ok anyways. He comes back out and said thats the best that we can do. I said ok and left. The level of service from MARCUS was absolutely horrible and the way he acted was as if he was too good for us or that he didn’t want to help any white people. Definitely felt discriminated against. I will absolutely tell every Marine that I get and work with that to NOT come to this dealership and explain my circumstances. Most horrible experience that I have every had and will spread the word.
Third time back for regular scheduled service. - Dan123
I have had several new cars in my lifetime, I have never had my cars serviced at the dealership. Until now. The people in the service department have been very helpful and pleasant to work with. Will continue to have my truck serviced at Poway Dodge.
? pride in their work - SD home
Made a reservation to see the Pacifica Hybrid, with several email and phone communications with Anali. I tried to change the appointment time, but never got a response. So I showed up at the arranged time, and she wasn't there. Not working that day, in fact. Sat for a while in a worn-out waiting area with my family, while they looked around for the car to test drive. Clearly, they are not keen to impress. Made we worry that if a sale didn't motivate them, then I shudder to think about their quality of service.
Alexis came and was great, very helpful in attitude and did the test drive with us. Ultimately, we want a car that's reliable, and service that is even more so. This dealership definitely didn't give me much assurance on the commitment to excellence.
Stop searching, shop here! - Tangolima21
Excellent sales experience! I’m on my 3rd Dodge vehicle, my last 2 purchases were from this dealership. The sales department always goes above and beyond. They take the stress out of buying a vehicle & make it a fun experience. My sales guy Tino & finance guy Mike are fantastic! I will always purchase my Dodge vehicles from here & always recommend to my friends & family.
Time waster - real1268
I'd been looking forward to coming here to purchase a vehicle. I laid it all out to the 2 sales men on what I could pay and what I could put down. I said I was open to buying used or leasing. I thought I made it clear that I didn't want to waste any time and if they can't work with my payment to let me know before we started looking. After showing me 3 cars, making me wait 20 minutes for keys to do a test drive, then another 20 minutes or more to determine the payments I come to find out the numbers are no where close to what I can afford. At the end he asks if I want look at used cars. By then I was over it and left pissed. I gave them what I can do up front and they said they could find me something when in fact they couldn't!
The 2 gentlemen who helped me were very nice and weren't pushy, but they did the exact opposite of what I told them I wanted to do. I never got to see any paperwork about the payments or my credit score or what they would give me for my car. After waiting 30 minutes, he came over and verbally told me what the payment would be. I didn't get the impression that they really wanted my business, in the end, either. I will never return to this dealership.
Most unprofessional and unethical team. - Nithesh
I took a test drive, zero'ed on the model I want, for the price I was comfortable. we agreed on the model/price post which they took all my financial information (SSN, outstanding mortgage, how much I earn etc). They took the car for prep work (/detailing) and made me wait for 2 hours.
Now after whole 3 hours of deal-making, they realized that they could not honor the price we agreed upon before. Brian (I guess the manager of this unprofessional team) came to me and said in an adamant tone, it was a SMALL MISTAKE from their end and they will not sell the car for the price they agreed. And guess what, they even shred my paperwork even before asking me (I seriously fear about my SSN information)
Carl Burger Dodge Chrysler Jeep RAM World