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GMC Canyon Denali - Andyd
After test driving several other brand mid size trucks and ready to upgrade out of a 2017 Tacoma I decided to test drive a GMC Canyon. From the moment I stepped onto the North County GMC, Cadillac, Buick dealership, Mike Winczewski educated me on the Canyon during the test drive. He and his manager Joe were respectful of my need to sleep on my decision. They brought in a truck from Bakersfield that had the color and options I wanted. I recieved a graet trade in value on the Tacoma and significant savings on the new Canyon. Many thanks to John, Joe, Drew, and Marcos from delivering a gourgeous Denali. Forever grateful and best regards, Andy
Nick and the Staff were amazing - BobG
I am 61 and not an easy sell. Two leases coming up but not fully done. They worked and worked and came up with two amazing vehicles for my wife and me to move to. NICK is an amazing person and salesman. He is very knowledgable and will get that deal done for you. Thoroughly impressed with this dealership and I have been to many. You guys ROCK.
Absolutly LOVE this place, no where else I would go! - Sarnsab
The staff here is so helpufl and courteus. They are family friendly and aleays readyt o help! Ask for Robert when you stop by the dealership!
Unprofessional, Discourteous and Poorly Executed - 2018CT6
Requested a simple 39-month lease quote from one of their Internet Sales Reps (Mark LaVally) who told me they were "working on it" and would be sending it over "soon." However, they never followed up, provided any information despite numerous attempts to resolve. Their General Manager, Cyrus Khalooghli, states in their never-ending marketing emails that "Our goal at Allen Cadillac is to treat the needs of each individual customer with paramount concern."
Really? Because not only did his Internet Sales Rep lie to me about sending the Lease quote over, when I advised Mr. Khalooghli about it there was no response either. So, please be advised that despite a TON of constant marketing messaging that the "customer is our paramount concern" my experience was quite to the contrary - very unprofessional, discourteous and poorly done.
Great Service - Mateo
My service advisor Travis Cole went the extra mile for me when I needed a repair that was under warranty. He worked out a difficult situation which took a few days to solve then was able to get the repair done quickly and correctly. Really appreciated his persistence!
New car purchase - Allbadnews
I bought a vehicle at north county Buick gmc with the help of the internet sales team.
They were able to locate a particular configuration and color I wanted at a great price! Unfortunately, it was at another dealership. Do your homework ($11k off msrp without all the applicable rebates!). The paperwork and finance department was a smooth process.
1 week passed and no vehicle. Then I was notified that the vehicle was sold to someone else!
Constant customer surveys for new vehicle purchases!
Multiple sale rejection letters!
Letters to return the vehicle!
All this and I never even seen the vehicle!
I requested to have the manager contact me and that was the last I heard from anyone at north county Buick gmc....
Do not waste your time there
Incompetent thiefs - Mikemadman
Drove 20 miles up and over the toll road 241 to get my Buick Enclave recalls taken care of at Tustin Buick, GMC. It took several phone calls and almost a week to get the recall work done. They then tell me I need over $4000 in repairs (new axle, brakes, catalytic converter) but since they have the engine out already for the warranty work I need to get this all done now or it will cost twice as much since they would have to pull the engine out again.
I told him no thanks, I will get it fixed somewhere else, please put the engine back. I then get a call a few hours later saying they put the engine back but noticed sludge inside the engine and I need a new engine for $7000. I said no thank you and they said the head mechanic says I should not even drive my car home it's not safe. I ask if the car is worse now then when I dropped it off, because it drove fine before I dropped it off. He said "no it should be better we replaced your transmission for you for free.". As soon as I got on the freeway my car started beeping and the check engine light came on and oil light came on and the dash said "low engine pressure, turn off engine". My wife and kids were in the car with me and I had to stop on the side of the freeway and wait 10 minutes at least 5 times before I was able to make it home.
I am no mechanic by any means, but once I got home I opened the hood and noticed a hose connecting the air intake to my engine was unplugged and hanging there. I plugged the hose back in and checked my oil level and it was at the correct level and completely clean. I watched a few YouTube videos, bought a new oil pressure sensor and now my car runs fine.
At the very best Tustin Buick are completely incompetent and accidently did not plug the air flow hose back in when taking my engine out and mistakenly diagnosed a faulty oil pressure sensor for the need fora new engine.
Probably (and most likely) they intentionally unplugged the hose out of spite for not agreeing to have unnecessary overpriced work done and knew all along I needed only a new oil pressure sensor but tried to milk a new engine out of me. The most troubling part is the mechanic watched me put my family into my car knowing I would be getting on the freeway and almost certainly breaking down on my way home.
This dealership's greed and/or incompetence put my family and me at risk, had me without a car for two weeks, made me spend several hours of my own time researching and repairing what they broke or failed to fix. All in all it has left me angry and confused. I find it very hard to believe a "respectable" established company would intentionally sabotage someone's vehicle but I really cannot come up with any other explanation. If my assumptions are correct this business poses a serious safety risk for everyone.
I have never posted a review or complained about a company online before but the actions of Tustin Buick are so alarming that I feel it's my civic duty to warn everyone about these people. So I apologize if you already read this post somewhere else as I am going to post this on every social media and review site that will allow me.
Great Experience from out of state! - westjames45
I live in Colorado Springs and had been looking all over..."
I live in Colorado Springs and had been looking all over the country for a great Honda Crosstour at a great price. Steve Long was great to work with, and an honest salesman. I bought this vehicle sight unseen and went solely off of the information Steve provided and pictures on their website. This is the CLEANEST, 1-owner, Crosstour I found anywhere in the US at an incredible price! I flew to San Diego one-way, Steve picked me up from the airport, completed all the paperwork, and was on the road driving back to Colorado in under around an hour (actually, I went to the beach for a couple hours first). All combined, the cost of the vehicle, one way flight, one night hotel (drive home), and gas back to CO all added up to far less than comparable Crosstour's with the miles and year I'd looked at.