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Sante Fe owner... - Joe
I bought a new Sante Fe from Tustin Hyundai with help of Bill Farris. A very good and efficient transaction, I would certainly consider doing it for another car. This purchase is my 3rd from Tustin Hyundai .
Top Reviewed Specialists At This Dealership
Quick and Easy - old Lady
I had the recall of the Seat belt taken care of on05/16/17. Trevor checked, the paper work, and made sure that this time every thing was in order. Friendly and efficient.
Sneaky Financing - Chadadd3
While Justin the sales person was awesome, the finance department was a joke. I have some credit issues that I understand. I was approved with 1500 down on new Kona at interest rate of nearly 23 percent, my fault not theirs. However, their finance department(Robert) said if I could pay another 1k down rate would go to 16 percent. When I agreed they said I had to buy the extended warranty for 2500.00 to qualify. No thank you.
Excellent Service! - analucia79
Gosch Hyundai Service was great, friendly and all in all exceptional. Guy Foster provided helpful information about my car that I did not know before. Very constructive tips.
Amazing - Robwest_32
Alex Peterson did everything to make sure I walked away with a car the day of, great service, really appreciate the dealership period for getting it done, great car, great deal, and great customer service 10/10 recommend.
Worst Dealership - Firoozeh
They are a bunch of unprofessional who don't care about theirs customers. They mislead me into leasing a car. I have tried to book a service which is included in my payment, they never replied. Tried to complain, just once they contacted me and they said they get back to me, they did not. I sent a text message to the manager, it showed "Read" but he did not even bother to respond.
I am so disappointed and nobody is there to help me out. I tried to complain to Hyundai, they said if there was a mechanical or technical issues they could get involve but I have to sort it out with the those crooks directly which is impossible.
Customer Service Excellence - SNB
Jorge is an amazing example of first class customer service. He had gone above and beyond to have my car taken care of when I had a scheduling issue due to my working in Orange County. Monday is my day off and he knew I was concerned about safety traveling on the road with the necessary recall software update on my Sonata. Instead of he making me wait until the following Monday, he made it happen to handle it today! He made sure to check other maintenance systems and I am very grateful of his need to help me and placing my safety needs over the scheduling conflict. He's the best!! Very polite and accomodating. Stellar service .... Thank you Jorge!
HORRIBLE experience - UnhappyCustomer
I've been coming to this location since I moved to San Diego but today I had a HORRIBLE experience and don't want others to go through anything similar. I came in for a simple oil change and after the man helping me checked the mileage on my car he proceeded to tell me about a 30,000 mile inspection. He made it seem like an included service. He then wrote up some paperwork and when I asked about the estimated charge he said I would not be charged that. I signed the paper and waited about two hours for my car to be ready. Then, I got screwed with essentially $300 in labor cost for the service I specifically confirmed I wasn't being charged for and I got zero benefit from the unnecessary service inspection they preformed. Biggest rip off EVER! I won't be back....
Efficient, Quick, Professional - AA
My salesman, Pierre, did an outstanding job from beginning to end of my purchase experience.
He had the cars (model G70) waiting for me when I arrived at the dealership. With his assistance, I was able to quickly rate my choices and narrow down my preference to the one I ultimately choose.
His assistance and support during the price negotiation was very transparent, quick, and professional.
Overall good experience - ARTURO.CAMALES
Everyone was very friendly and helpful. Omar gave us time to check out the vehicle ourselves and was not pushy at all. He answered all of our questions and made us feel comfortable. Throught out the entire process, we never felt pressured once.
Worst Experienced - Elzaeris.14
Dishonest management, Thieves and Liar! Worst Customer Services! At first they’re really friendly and very accommodating because they really want you signed the contract. I said I have to go to but They pushed/forced me to signed the optional contract as a reservation before I leave and they said that I can cancel the contract within 48 hours. After 24 hours I really wanted to cancel the contract but they said I can’t do it because I already signed the contract, I was like “wth! I thought it’s optional” they said I didn’t signed for the optional contracts. They took advantage of me because I said I’m a first time buyer. And they said to me “The optional contract allows you to explore your own financing. If you don't bring us your financing, we use our financing. You denied the right to a cooling off period, which gives you a few days to cancel the contract.“ And they also threatened me that they will see me to the court. And then I reviewed the contract, I don’t even remember that I agree to include that GAP and Tracking device or the GPS on my contract. I didn’t understand the contract because they didn’t explained it to me very well. All I know is they’re the worst people I have ever known. They should give me the duplicate key to me, but one of them said that they don’t have the duplicate key which is very wrong! I asked again for the key, they’re really firmed that there’s no duplicates. I will never recommend this!