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Excellent Customer Service - aidomcguire
Alan was brilliant in helping my wife and I to choose the right car. He was knowledgeable and friendly and made the car buying process very easy. Robin in the finance department was exceptional as well. Both were very nice and had us on the road in no time! After a few negative experiences in other dealerships the team at Mossy Toyota was a breath of fresh air. Alan wasn't pushy and didn't try to sell us on a more expensive car. He worked within our budget and we are delighted with our purchase. I would highly recommend Mossy Toyota and Alan in particular to friends that were interested in buying a car. The whole experience was relaxed and Mossy Toyota will be the first stop on the list for purchasing a car in the future.
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Justin geoffroy - Carguy2020
Absolute 5 star review In terms of service from JUSTIN GEOFFROY In the service department. Myself as well as everybody I send here gets taken care of my him. He gives such unparalleled customer service with each service from an oil change ranging to a major repair. I am extremely impressed. If management reads these reviews, please recognize him! Thank you Justin and capo Toyota!
Great Service on Warranty Repair - Air Bag - David Gardner
I stopped by to check on when I could get the passenger Air Bag replaced as I had just received the Warranty Re-call notice.
I was expecting a long waited period as many of my friends with other makes of cars have been wiating
months to get there's replaced.
My Service writer Ed Kosinski surprised me and said that they could do the job that day and I would get a rental car at no charge so that I could complete the tasks that I had planed to do that day.
Ed arranged a car thur Enterprise Car and got me on my way. He let me know when the approximately he figured the job would be completed so I could plan my time.
I can't thank Ed enough for the great job he did in getting me thru the warranty repair.
I go too this Toyota Service Center as it is the nearest my home and I always recived great care from them.
Mr Ed Kosinki has been my service writer for all time that I have brought my $ runner in for service and he has always done a great job, much better than the service that I have gotten form other dealer ships. Great Job Ed!!!!
Great Service Very friendly. - Nick P.
The service here was excellent!! I am very satisfied with my purchase. The Scott was very friendly and helpful and guided me through the process to purchase my first new car. 10/10 will be returning for future cars.
Temecula Valley Toyota used cars - GaryV
Jae was Very helpful and considerate! It was an excellent experience! He worked hard to get us the car and price we wanted. I would happily recommend him!
Service is Top Notch! - vader44
Service Manager; Simo Vukotich listened to my concerns about my truck care needs and personally directed my shuttle transportation home and back to the service area and the vehicle's care to absolute completion. It is my opinion Simo provided above standard customer service on my recent visit and I'll always come back to his desk for that level of quality of service again. Mr. Kaminsky; Simo represents your Toyota service station very well.
Amazing Dealership! - SerraW
I’ve been working with Rancho Santa Margarita Toyota for almost 10 years now and they have never disappointed me. The staff is so friendly and helpful from the Dealers all the way to the Service Dept. RSM Toyota is the only dealership I will go through for any future purchases or service! Thanks Guys, you are the best!!!
Great Experience!!!!! - najim20
Great experience. The staff was very helpful & knowledgeable. Would definitely repeat. Anthony was great. No issues & the whole team was professional. Glad for the experience.
Great Service. - Valleymitch
Wow! I love that my Toyota comes with free service. My service advisor Shannon Harris is awesome! She always greets me with a smile. I also love their coffee and danishes.
Good Service - justreview
Blake was very helpful and professional. Definitely better service than you can expect from an average representative. Toyota is always customer focused and makes sure things happen without a hassle.
Best service department ever - Donna717
Whenever I go to Larry Miller Toyota I receive courteous professional service. Trudy is a delight to work with I’ve worked with her for many years she makes you feel right at home and that your concerns are very important to her. I can’t say enough about the courteous professional treatment I received at this dealership. Keep up the good work.
Take your business elsewhere. Horrible Establishment - Greg B.
2015 Scion FR-S
If I had the option to give less than 0 stars I would. I visited this dealership on December 12th to fix an oil leak. They diagnosed it as the common Timing seal leak. Had to go on my lunch break and bring my car to the dealership. Had to take 4 Ubers to pick my 1yr old up from daycare, get home, get back to work and then to the dealership the next day. Told me my car was ready and still had to wait an hour being late to pick my kid up from daycare and payed for additional time at the daycare.
I had to bring my car back for another oil leak 30 days later on Jan 11th
Guess what...The Timing cover was leaking again due to faulty workmanship and/or crappy sealant. They had my car for another day which caused me to have to take 4 more Uber rides. I was not offered a rental for either visit and when i asked about it they said I would be charged even though I was getting warranty work done. They instructed me that they fixed the Timing Leak but they now found a leak coming from the driver side Cam cap and it looks like someone previously resealed it using a black sealant and not Toyota's grey sealant so now its not covered under warranty and I would have to pay 3551.00 dollars to fix it.
As you can expect I was furious and extremely disappointed. A month later I brought it back for what looked to be another Timing Seal Leak but after checking it out they said its the Cam cap leak and it has gotten worse and it'll be 3551.00 dollars to repair and it will not be covered over some sealant. The defective first gen throw out bearing also gave out and my car stopped on the highway yesterday 3/14/2019 and is inoperable so there's that problem now but that's another story.
I created a case with Toyota and a case manager reached out to me to say it wont be covered under warranty because the sealant is different. The Case manager Hivi also told me the dealership said it looks like someone else worked on the exhaust before as well because a few exhaust bolts were different and any parts that aren't Toyota ie. the 1-2 bolts voids the warranty on those parts; FOR EXHAUST BOLTS! They cannot help me because a different sealant was used even though their Toyota sealant still leaks so the sealant isn't gods gift to sealant. Basically I'm being denied coverage on a part that would be covered but because of some insignificant detail it wont be. It's just a sealant not an aftermarket part that caused an issue, not because the car is modified, not because of a part was installed incorrectly but because a different sealant was used that leaked overtime like the Toyota sealant did on me twice in 30 days causing me to spend more money trying to get around California with a 1 yr old and no vehicle. Now I'm stuck without a running vehicle with no help from the dealership other than 5000 dollars in repairs for sealant, a KNOWN crappy throw out bearing and no help from Toyota and being told I'm SOL. The fact that they treat warranty so Black & White is extremely disappointing. There is no Grey area so don't ever change any bolts, screws, washers etc on your car because it will void your warranty on those parts apparently because they're not Toyota parts. If you find your radiator leaking DO NOT put a clamp on it to get it to the dealer before your engine overheats and causes damage because it will void your warranty just let it blow your motor so its covered.
Regretting the day I bought this car and should have stuck with Nissan. Everybody from my company brings their car here but that will change. They didn't even offer ANY type of assistance, not 50.00 dollars off, not a car wash and barely any empathy.
Frank Toyota - Highly recommend - CBH81
I highly recommend doing business with Frank Toyota. I’m on my second vehicle from this dealership and have had excellent experiences whether dealing with the sales team, finance team or service team. This is a family dealership and the care they show for their customers and employees - many of whom have worked there for their entire careers- is very evident. You absolutely can’t go wrong doing business with Frank Toyota!
Very poor service - Frustrated2019
I got pissed off of waiting, been here 9am and advisor Joseph told me till 11to 12 noon, when I check my car it’s still parked undone, The advisor is not there and the other check and help me find out what’s going on. it’s 1:50 pm now and now they told me to wait for 45 mins more. Please don’t tell times which is so far from the truth and updates your customer.
Go anywhere else. - coreytan
Yelp won't let me leave 0 stars, thus my 1.
I purchased out my lease on a Prius earlier this month through Kearny Mesa Toyota. Or at least I THOUGHT I did. Apparently, the transaction was a secret to Toyota Financial, whom I had the lease from.
The buffoons in the Kearny Mesa financing department forgot to pay Toyota, or even to let them know that, oops, the sale was completed.
As a result, Toyota Financial now thinks I owe them multiple car payments, plus late charges, and they are reporting it to the credit bureaus. The last time I took one of their phone calls, tonight, they mentioned the possibility of repossessing the car.
After three unsuccessful long-holding phone calls, I finally got someone at Kearny Mesa, a sales manager named Ismael, to apologize profusely and to promise to "straighten everything out tomorrow morning."
Oh yeah? Does that include straightening out my credit?
This unacceptable, unprofessional conduct is what they call treating the customer right?
If Kearny Mesa were the last car dealership left on Earth, I would still go elsewhere.
NO WAY - NO WAY
I’m very disappointed. At first, I had an excellent experience starting with the used car manager, Randy Sisson, and the salesman and the finance manager. They were very attentive and helped me get the vehicle quickly and with no hassle. However, after two weeks the used truck I bought began to have mechanical issues both, with the engine and the transmission. Two separate mechanics looked at it, and agreed that the truck was filled with additives to make a good first impression. I already had to replace the transmission, and I am now making plans to replace the oil pump. Not an easy or cheap task, to say the list.
I spoke with Randy on the phone, and while he was very kind, he also said they were not responsible for selling me a junk vehicle that, in my opinion, should have been sold at auction and not retail. He said that his mechanics would not do something so shady, which leaves me with two thoughts:
1- Either, they took the truck in on trade, did not check for mechanical issues, and are willing to sell junk to their customers, or...
2- They purposelessly made the truck run fine for a few days just to sell it.
Either way, it seems that they are willing to sell junk, and let their customers deal with the consequences. I wish that they would have been honest before selling me a financial burden that I have to fix. I think Toyota of Poway customers need to know that their kindness does not reflect honesty. And, to take the time to take their used inventory to an honest mechanic to look it over before making the same mistake I made when I trusted this company.
I have to give them at least one star to leave a comment, which I think is unfortunate and unfair, since they deserve 0 stars... I feel robbed by the company, and I feel robbed that I have to give them one star...
Military Should Take Their Business Somewhere Else - Jay
On the evening of Thursday 07, 2019 I showed interest in a 2007 Chevrolet Silverado 2500 online. I was contacted by Trevor a salesman at AutoNation Toyota Irvine on 9101 Research Dr. He was pleasant to talk to on the phone and confirmed the vehicle was available. I was eager to see the vehicle so I let him know I would come the next day on Friday 08, 2019 after work and I had financing through my credit union. He was very patient with me and sent a few pics of the vehicle to me via text.
I arrived at the dealership on Friday 08, 2019 around 5:45PM and a different salesman introduced himself to me by the name of John. John informed me that Trevor was busy and that he would be taking care of me. He asked me the usual questions in order to prequalify me including where I came from, where I worked, and what did I do for a living. Since I left from work and wanted to avoid traffic I went to the dealership in my work clothes and boots. My job is labor intensive and a nice truck was functional and a gift to myself for my hard work. I couldn’t afford a new truck so I was looking for a used one. Upon seeing the vehicle I was surprised at its great condition and low mileage. On the way to the vehicle John asked if I was in the military and he thanked me for my service. Overall the exterior of the vehicle was in good condition however they advertised it as having the Z71 package. This was not true and the sunroof did not work.
We started the deal after the test drive. I asked John to see the manager, Tim, so I could ask him about fixing the sunroof and taking $500.00 off for not having the Z71 package. I looked at the website for AutoNation Toyota Irvine and noticed that they were Military friendly and that TIER 1 credit for this vehicle (740+) was advertised at 6.97% APR. Tim thanked me for my service but said there was no negotiating the price which I was made aware of by Trevor earlier that day. I did not feel I was negotiating, I believed it was fair to ask for $500.00 off since the sunroof did not work and they misrepresented it as having the Z71 package. He explained that it was “AS IS” and then furnished the KBB of the vehicle with the Z71 package not included reflecting only $100.00 less than when it was included. This surprised me a great deal because I thought this package was much more but the reevaluation of the vehicle with it was nearly the same. I still liked the truck despite the characteristic “bait-and-switch” tactics that they were pulling.
Since my credit union was going to handle the financing I had to agree on one of their interest rates from one of their banks so I could take the vehicle off the lot. John informed me that my interest rate would be 14.99% without looking at my credit. I told him that his dealerships’ website advertised 6.97% with TIER 1 credit. He informed me that the he hadn’t looked at his dealerships’ listing of the vehicle and regardless of what the site stated they would not honor the 6.97% and I would have to agree on 14.99% to move the deal forward. If I didn’t agree to their interest rate they were going to sell the vehicle to someone else. This is where John and I started to disagree and his support and friendliness to a Military Veteran faded. I told him to run my credit and then we could negotiate a rate but his answer was simply, “No”. With no justification except “the age of the vehicle and mileage” which was contradictory to what the dealership was advertising online. He came back and told me my credit was “good” but “the rate is still 14.99%.” I asked him my score and he said, “775” and then I asked him what constitutes “Good” and what constitutes “Excellent”. He insisted that my credit was just “Good.”
The Finance Manager, Kim, introduced herself to me and complimented me on my excellent credit score and asked, “Would you allow us to compete with that rate?” I agreed but my salesman, John, told her that I was going to pay 14.99% and since I had my own financing what difference does it make? I told him in that case just give me “6 or 7 or 8 or 9%” using his rational since I was going to get my own financing anyway. I asked Kim if we could talk in private and she sat me down in her office and John followed us inside the office. He asked if he could come in while we discussed rates and I said “No”. I told Kim that he was trying to bully me into a rate reserved for bad credit. I am trying to explain in detail what transpired that evening between John and I, and I remember him threatening, “if you don’t agree with these terms then we will sell the truck to someone else so what is it going to be?” I asked, “Aren’t you my salesperson? What do you have to gain by losing this deal to another salesman? Then you have nothing.” I urged him to stick with me. This was my first experience asking the salesman to continue with the paperwork. I am not sure if this is John’s sales technique or this is the way Autonation trains their sales team. Tim gave John the deal to give to me so it was Tim pushing this ridiculous interest rate. Tim resisted correcting the KBB price even when I found the original vehicle sticker that made no mention of a Z71 package.
Autonation Toyota Irvine priced the vehicle competitively with other vehicles similar to it. They got me in the door 51 miles away from my home. Is it still a good deal when you are bullied into a 14.99% interest rate? That was close to $11,000.00 in finance charges. I don’t believe they would have changed the interest rate if I did not have my own financing. Even Kim, the finance manager, changed her mind about being competitive with my finance company. The advertised rate online is inconceivable and they insisted that I agree to 14.99%. So Kim gave me 5 days to secure the check from my credit union which was better than the 3 days John and Tim were giving me. When John originally approached me with the deal he said I had 3 days starting from Saturday. That meant I would have to hand them a check on Monday because my credit union is not open on weekends. Tim and John wanted to trap me in this deal. A moment later John said, “We will give you until Wednesday.” Yes, I had financing secured but getting together with my credit union on Monday and getting them to cut a check and put it in the mail and hoping it would arrive at the dealership on time did not sit well with me.
On Monday I went to my credit union. They tried to contact the dealership to let them know they were going to mail the check but no one from finance would return their call. With the terrible treatment I received at the dealership I was convinced they would lose the check in order to lock me in their horrible deal so I decided to take off from work and hand them the check personally. Since I had to pick up my children at school by 2:30pm I didn’t have much time to drive 62 miles from work to the dealership and back to Los Angeles. I called the dealership and left 2 messages with finance at 12:30PM to let them know I was coming in and would drop off the check. No one returned my phone calls and when I arrived at the dealership I witnessed 2 finance guys watching a cellphone and entertaining themselves which I am sure was work related. I realize why they couldn’t return my phone call because these guys were hard at work. The next day, Tuesday 12th, 2019, I didn’t feel confident with the dealership. I asked my credit union if their check had been cashed and was still worried that this unscrupulous dealership was going to lose my check or figure out some way to trap me in their deal.
I called the dealership on Wednesday 13th, 2019 and left 2 messages and talked with Lawrence in finance. He said, “You have nothing to worry about,” but I did not trust AutoNation Toyota Irvine. After my awful experience with Tim and John I was not going to feel better until they had cashed my credit unions’ check. I received a call back from Kim later that day but the anxiety I felt from being potentially trapped in an awful deal and the Salesman threatening to sell the truck to another customer if I did not accept their terms left an awful impression on me.
If you’re a Military Service Member and are thinking of buying a vehicle from these guys make sure it’s a good deal and you have your own financing. Online, these guys advertised options that my vehicle did not have and offered interest rates that they had no intention of honoring once I got to the dealership. In my case, I drove 62 miles from Los Angeles on a Friday and it took me 2.5 hours to get there. I invested my time driving to the dealership and the dealership used this to push their terribly high APR. As for my Silverado 2500HD…The sunroof doesn’t work and I replaced the thermostats because the motor wasn’t heating up to the right temperature which caused the heater to not blow hot air. My brake pedal was squeaking so I decided to shoot some lubricant at the joint and noticed the hydrobooster was leaking and I had to replace it. All the shocks had to be replaced, purchased a spare key and fob, and I changed the fuel filter since there was no documentation of it being changed. Even though the CarFax said the dealer installed running boards, I had to purchase and install running boards as well. I understand it’s a used truck and I bought it “As-IS”, as John and Tim kept saying to me but if you aren’t a mechanic and you are considering buying a used vehicle from these guys, I would stay far away. Listen to me Brother’s-In-Arms, the salesman, the desk manager, and finance are shady. While I was in finance, I had to sign off on the Carfax which was stating AutoNation Toyota Irvine installed running boards. I told the finance guy that my truck didn’t have running boards. The store manager came into the office and said CarFax made a mistake and that it should have said “taken off running boards.”
There were many inconsistencies with this dealership. If you have as much patience, love for Chevy Trucks, and stupidity as I do then by all means check them out. If you want to be treated with dignity and respect stay away from this dealership. If your salesman is John and Tim is desking your deal get ready to experience the slimy underbelly of car sales. Veterans, don’t let their website fool you with smiling Soldiers shaking the hands of their salesman and driving off in a brand new car. These guys will hem you up in an outrageously high interest rate and tell you your credit is “Alright” when you really have “Excellent” credit. If they came at me with 14.99% interest when I had 775 credit score imagine if it was 680. They would push 22% or 30% APR. The employee handling my car loan at my credit union had worked on loans for 15+ years and never seen an interest rate that high. This dealership saw me in my work clothes and boots and old truck and pushed their terms and threatened to sell the truck to someone else if I didn’t agree to their terms. My salesman who would rather lose his sale than work with the rate which was being pushed by Tim, the desk man. This was my awful experience with AutoNation Toyota Irvine on 9101 Research Drive in Irvine, California.