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Thanks Ken for making sure to find the issue with my truck - Msbillman
Thank you all again for your help and following up timely! The second visit definitely helped! The service department worked well to fix my issue
Top Reviewed Specialists At This Dealership
A little longer than expected but excellent experience other - jayz66ragtop
Andrew and Brandon were great. Sales was a little overwhelmed when I came in but was a great experience overall. Was treated fairly and professionally the entire visit.
Internet Sales Manager
Great job saving you money!!!!!!!!! - Hugo
No bs just straight forward to the point. I had a price in mind and they where able to get it done for me fast and friendly.
Gosch is The Best - JohnExplorer
I want to thank Gosch Ford Hemet for making my Car Buying experience really easy got rid of my old truck that had 90k miles and got a brand new f-250
GREAT EXPERIENCE - mariaad
Allem was friendly, honest, and reliable. He was very helpful in my decision making process for purchasing a new car. I did not feel any pressure from him, he let me take my time thinking of what I wanted. I was looking to trade in my old car for a New 2019 Fusion. Allem expressed my options to me in an easy to understand and simple manner. I have had my new car for almost 2 weeks now and have been enjoying the feeling everytime I'm in it. Overall the buying experience was great, I would recommend getting a car from Allem at Penkse Ford La Mesa.
Lack of compassion - Birdinla
It was fine durring the purchase but once the service department takes over it's just that over.
My truck has bin damaged more that repairshave been done to the point of being in there position for 30 plus days due to repairs having to be made from there mistakes
Need more guys like Hutch and Vince on your Service Team - - Carmen V.
It took me a while to figure out how to do a review but here I finally did it. There was an issue that could not be replicated but Hutch and Vince kept working with me on it and it turned out my car needed a throttle body. They were able to set me up with a rental while the repair was done. These guys really are amazing and empathetic. Really above and beyond compared to the previous service people that Ford had in this same facility. I really do appreciate it. Like I mentioned before the previous Ford service personnel and service was hoooooorible to say the least. Just horrid. The reps were miserable, robots who it appeared to the observers looking in enjoyed taking their time as if to keep the customer in suspense. You did not know where to check in or who was next. Just a lot of disarray. Your best bet was to just show up and camp out. Then if an issue like mine came up like mine did...they would just send you off because it could not be replicated. No one would bother to listen or to care. No one felt the need for empathy and be like wow if this were my sister, wife or mom I would hate them to go through this frustration alone and with no support. I am very thankful and grateful that Ford Goesch Escondido has revamped their service department and has added jewels like Robert "Hutch" Green and Vince the shop foreman. Their customer service is exceptional and our planet needs more people like Hutch and Vince. They are top notch! Ford is blessed to have you as part of their Team. Hope they continue to revamp and bring in more people like these two fine gentleman. In this day and age most people would not bother and give up easily. Hutch and Vince went the extra mile for one customer and they do not even know me. That says a lot about their work ethic and really reminds me of what a service department used to be like and can be as I have seen it be in the Goesch Ford Escondido Service Department. - Carmen V
Easy in and easy out - email@example.com
Another great experience for service here. If I had to find a fault it would be that I was not given the basis conditions of the car when they called to tell me the car was done. I am used to being given that information, not having to ask.
Excellent - Ctbrull
Service of current car was a disaster and mishandled by Capo Ford service staff. Led to ruined transmission. The sales team cared and helped turn a horrible situation into a positive with a new car.
Worst customer service - Nothappy
Made an appointment for service at this dealership. I purchased my vehicle new here, they said one hour. An hour and ten minutes later, I asked where they were at and they showed me my car waiting to be washed, I told them I could live without the wash and they brought it around. They then told me they don’t know what happened but my car was not serviced and it would be another hour. No apology. Asked to speak to service Manager and all he said was that the computer messed up and I was the third person that happened to. Called and left message with GM and he didn’t even have the decency to call me back. I would not go to this dealership or any of its family of dealerships. This was by far THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!
Outstanding service - Impressed
Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, century warranty services, who I would never use again, to get us the best deal he could on the repair. century wanted to put a $1500 “rebuilt” transmission in our van but they wouldn’t give us the information on the rebuild company or a copy of the 12 month 12 thousand mile warranty to review before the work was done. All I could picture was the AAMCO commercial from the 80’s with monkeys beating on a transmission with 2x4s. No thanks. Mark got me a factory rebuilt with 36 month unlimited mileage for about $2500. I manage a fleet of 200 vehicles for a local government agency, that’s a better price than I can get. When a cooling line fitting’s threads got bunged up, and the parts were not available locally, Mark got us a loner to meet some prior engagements. Awesome service.
Notice - Lbauto8
My family has had to bring back a vehicle multiple times for a variety of things. The fixed op. director took notice and has been helpful.
Service department WARNING SCAM ALERT! - Randy
On 3/27/19 I took my 2012 f150 in for recall work. While it was there I asked if they could listen to a sound coming from the passenger side front. For $150. They would listen. I said ok. I received a call later and was told that to fix the problem I would have to replace the entire front suspension. The cost would be $2300.00. I said no and that I would get my regular mechanic, who has had his own shop for more than 30 years, to check it out. I took my truck in and left it thinking the worst. He called me and said he tightened six bolts, three on top of each strut. SIX BOLTS, THREE ON TOP OF EACH STRUT. Problem solved! I returned to north county ford and asked for my money back for a bogus and inaccurate diagnosis. I was treated, by the service manager, with a condescending, rude and disrespectful attitude. A lot more to the story. I tried to contact the main office three separate times with no response. This tells me that not only the service department is part of the scam but perhaps the entire dealership as well. CUSTOMERS BEWARE!!!
great staff, great prices. - thomas321
Very friendly team working at this dealership. They do everything they can to get what you need. Dealt with Kameron and he helped me get exactly what i was looking for at a very reasonable price. Good job perry ford.
Disappointing - R. Beard
I originally brought my 2000 Ford Expedition to your location for service. Was always pleased with the work, honesty, and prices. I tried Mossy Ford once, and they were rude and trying to upsell items I had completed at El Cajon Ford already.
I called El Cajon Ford this morning to get a quote for a new used vehicle I purchased, Cass(I Think) in the Quicklane answered. Explained, well tried to, But was rudely cut off. I wanted all fluids exchanged/flushed, new Transmission Filter, Fuel Filter, Spark Plugs, and Accessory Drive Belt. After being talked over twice, and rudely cut off, I just hung up the phone.
El Cajon Ford just lost a customer due to this Cass' attitude.
Follow Up- I just received a call from a Manager at El Cajon Ford. He was sincere and apologetic for the way I was treated. Unfortunately, I already took my vehicle somewhere else to have all the service completed. I appreciate the follow up from El Cajon Ford.
3/22/2019- I gave El Cajon Ford another shot. Took in my 06 Explorer 4.6L V8 for a transmission leak and ticking noise on front passenger side. $110.00 Diag Fee on each listed item. Knew already the transmission was the Bulkhead Connector. Generally at all dealerships I have ever been too, if you get the work done, the diagnosis fee is waived. Not at El Cajon Ford. Work was $571.00 for the bulkhead sleeve replacement, and $110.00, so total of $681.00.
Now onto the ticking noise. Received a call from the service advisor. Based on the symptoms provided, the tech suggested to remove and inspect the long block($500.00 more), but with the techs history of dealing with this, engine replacement of $8,882.00. Based on symptoms provided, still had to pay a $110.00 diag fee(when nothing was ever torn apart to be inspected). Diag fee is to diagnose a problem, not give your opinion from past history of other vehicles...
When I picked up the vehicle as I opted NO on engine replacement. Reviewed invoice and noticed it said Exhaust Maniford leak. Which when you Google or YouTube, common Ford issue and tends to resolve the obnoxious ticking. Was I ever given a quote for the Exhaust Manifold replacement? NOPE. Let's just jump to Engine replacement at the cost of $8,882.00.
Upon arrival, I ended up paying for the Bulkhead Connector replacement of $571.00, & 2 Diag fee at $110.00ea. Find it absurd to pay the diag fee for the transmission bulkhead Connector seeing I had the work complete, and absolutely ridiculous being charged a diag fee for symptoms that was told to the service advisor, and no actual diagnosis was given except replacement of the engine.
Once paid, cashier did not have the keys. Called a lot attendant to see if the keys were in their lounge. Nope, wasn't there. Lot attendant obtained help from another service advisor, and approx 10 minutes, here comes a different lot attendant pulling up my Explorer. Disorganization?
Just wait, gets better. I hop on I8 west to head home, and notice my hood bouncing up and down from the wind. EL CAJON FORD FAILED TO CLOSE THE HOOD ALL THE WAY. Thank God, it never got a large enough breeze under it and flip the hood open to the windshield. Pulled off to the side of the interstate and properly closed the hood.
Gave El Cajon Ford a 2nd attempt on this vehicle. Is this dealership under new ownership from the past 2 years? Cause it is severely different compared to when I took my Expedition there.
Greedy,untrustworthy, liars! - justinmalone
im grateful i know my way around a car cause if i didnt i couldnt been charged over 800 dollars for what cost me 12
Gosch Ford Temecula
General Sales Manager