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Great job - Satisfied Customer
Thanks for helping me find the exact car I wanted. I'm very happy with my new car, and happy with the service I received.
Crystal Doroliat was an excellent salesperson - kaufmann4485
Crystal Doroliat was my salesperson. She was able to help me understand a problem I was having with a version of the initial SUV I was interested in and quickly provided me feedback for a different version which solved my problem. She further showed her knowledge of the products by quickly providing me with answers to my many technical questions. When I was ready to make my final selection, she had the vehicle waiting for me to test drive when I arrived. After the test drive I was ready to purchase it.
A very enjoyable experience with a knowledgeable salesperson.
Pleasant and competent - Karen
My first service visit, 5000 miles, was very pleasant. They addressed my concerns, already had entered the need for a software update, were accomodating to my request to perform an oil and filter change, even though that is not typically done at 5000 miles. The service was performed in a reasonable time frame, and the loaner car was an added bonus.
BEWARE OF THE SERVICE DRPARTMENT!!! - DisappointedWLL
I took my brand new Lexus in today for it’s first 5,000 mile maintenance routine scheduled service appointment. They ruined my beautiful brand new car.... tried to give it back to me, after 2 hours, with a bunch of bizarre chemical looking spot stains on the hood!!! The Service Manager refused to explain to me what happened and would not allow me to speak with the idiots who destroyed my paint. They tried to pretend nothing had happened... then offered to put me in a loaner vehicle with a crunched up front plate that was halfway hanging off! This was the worst customer service experience I have ever had anywhere. Beware! Do not bring your car here. The staff is rude, unethical and incompetent.