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Great deal and no pressure - SDWALT.MOORE
I bought a new 2018 S5 and I love it, it was a smooth transaction and everyone was pretty low key and relaxed. I would recommend Audi SD
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Sold me a car they didn't have. Cancelled the deal next day - joec
Nice enough, but sad about the experience. I went in with a cash offer at full sticker price. They were happy to oblige and found a car at Audi of Beverly Hills that they could deliver the next day. Two days later I got a call that the deal was off. Funny thing is that I signed a document in the Finance dept that was almost two feet long. In reading it, I asked Joel, the finance guy, about a provision that makes it a one way contract ie. I can't back out, but they can. He said "Yep". I guess that's why they put it in there.
Terrible Service Experience! - Commish
I have seen some bottom of the barrel car dealerships in my lifetime, but nothing compares to the level of this one. About 3 months ago, my wife's 2017 Audi A4 started displaying Drive System Malfunction and other fault messages on her dash. So she took it to Audi Temecula to get warranty service. Normally, we would not touch a Hoehn dealership with a long stick because of the horrible customer service experience we have had with its Audi dealership in Carlsbad. But since this was a new store and right in our backyard, we decided to stay local by giving Audi Temecula a chance. We were so wrong, as the second time was definitely not a charm; it was more like a nightmare. The moment my wife stepped into Felipe’s office (Service Advisor), he started speculating about how it may be electrical damage caused by rats and that they will have to charge a $175 diagnostic fee, even though the vehicle was still under warranty and nobody had yet diagnosed the problem. He also speculated that the vehicle may have been in an accident because the S-Line badge was missing from the rear of the car. This was obviously a figment of Felipe's imagination meant to confuse my wife since the S-Line badge is on the side, not the rear. My wife felt so pressured, she ended up calling me to share how she was being treated. I immediately asked her to get Felipe on the phone. I expressed my profound displeasure and threatened to take our vehicle elsewhere for warranty service and that I would like documentation stating why we needed to pay a $175 diagnostic charge even though the vehicle still had plenty of warranty left. He could not give me a cogent response that made sense, so he got his manager (Robert) on the phone. I threatened to file a written complaint to Audi USA, after which his manager agreed to waive the diagnostic fee. My wife then completed the paperwork, which initially did not have the correct trim and color.
My wife reluctantly her car and got in a loaner. We called near the end of the day to get a status update and Felipe indicated that it was a failure of the turbo module components, caused by premature wear and that they would need to keep the vehicle until the middle of the following week to effect the necessary repairs. On the next day (Saturday), my wife went to the dealership and took lots of pictures as she did not trust these people at this dealership to handle her car with care.
We eventually got back the car around the middle of the next week after sunset. The next morning when my wife pulled out the garage, she noticed that there was a ding just below the driver side mirror. She came to me raising xxxx about how despicable these people are. So I called Felipe and told him about the ding and he was quick to claim that they got the vehicle like that. But once I told him about the pictures, he had a whole change of attitude and asked me to bring the vehicle in for the dent repair. So the car went back into the shop for another 2 days. The dent repair was quite satisfactory, but I expected an apology and a follow-up call from the dealership asking about the service experience of our recent visit. As I expected, neither of these very basic courtesies happened. This was yet another first for me because I can't recall ever not getting a follow-up call from any dealership after a routine service visit, let alone one like this which had a plethora of things to be unhappy about. The last time I checked, Audi present themselves as a premium dealership, but this experience was not even close. Please save your time and make the extra drive to another Audi dealership who has an appreciation for basic customer service. I did not even bother to file a written complaint to the GM of the dealership as my Carlsbad experience leads me to believe that this is a culture problem with the Hoehn group of dealerships and not unique to their Audi Temecula location. I would not recommend them to anyone, not even my ex-wife!
Superior Rating of the Escondido Audi Dealership - maureen connelly
If it were not for the consideration of Julie Andresen and Candace Collins my family would have been left out in the cold with reference to our battery warranty. It is a long story but Escondido Audi is a fine example of what good business is all about!!!
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