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Friendly Staff - Chris
Fast and Friendly Staff. They Make the buying very simple and Fast. Also, they have great customer service. They resolved all my doubts at any time.
Top Reviewed Specialists At This Dealership
I was hit and some of my instruments were not working - Jose Luis
I took it and Roy received me with a smile and listen to all my issues and then proceeded to give me options on the repairs, while doing a B1 service and reminding me of the recall, which I had forgotten to mention. My car came out of it great! I am very please with the mechanics and Roy's attention to detail.
Internet Sales Manager
Internet Sales Consultant
Thanks, Oscar Solils.... No pressure in buying a car. - 2613sheridan
Thanks, Oscar ….
You have a nice week..!!
I will refer to my friends and family..!
Thanks again for all your hard work and
You have a good day.....!
Great service - Coach Castanha
George always goes out of his way to make his customers feel comfortable and safe. He goes beyond what is expected in a service department representative. The entire staff and Manager always is friendly and extremely helpful. I will continue to own Acuras because of their amazing services.
Fast & friendly - JOEL9HOLLEY
Went in to have my car serviced for alarm installation and had a great, fast, and friendly experience. Very different from other dealerships. With Spreen Acura you can tell customer satisfaction is their goal.
General Sales Manager
Great Acura Dealership! - Dave’s review
I’m on my eighth Acura and by far, I’ve had the best experience at DCH Acura. From Brad in service to Dan, general manager and I don’t have the sales persons name but they were fantastic to work with.
My experience with Louay - mtrlg0105
Absolute 5 star to Louay and his team. Louay made our experience positive with full of laughter. On top of that, he was thorough and answered all of our questions. The team made sure we were well taken care of until the very end and stayed after hours until we received our cars. We were also told by another friend that we went to the 'right' Acura dealership, so they are clearly well-known for their superb customer service. Thanks for everything, Louay!
General Sales Manager
Amazing Experience! - BYOUNG1979
The team at Acura of Alhambra were amazing. They made our new RDX car buying process very easy and enjoyable. Everyone was very helpful, starting from the sales specialists (Ashley & Andres), to finance (Eric) and of course the GSM (Jacqueline). It was so good that I referred my brother the next day to get into a new ILX! Great deals and great people! Thank you Acura of Alhambra!
Ball Acura - 2019 TLX - smp327
After making a trip to Kearny Mesa Acura and being treated poorly by sales, my wife and I decided to give Ball Acura which is much further from our home a try.
When we arrived we were greeted by Andy who was a gentlemen. He treated myself as well as my pregnant wife with respect. Andy was knowledgeable and more than willing to meet our payment goals. We worked with Sam and Andy to close the deal on a new 2019 TLX. This is the second car I have purchased from Ball Acura.
I would like to thank Andy for all that he did for us.
Excellent Service - ArtM
I was pleased with the overall service we received by the team, including management. I was also surprised that my salesman was still around after 10 years and was able to assist us with our purchase. I would definitely recommend anyone to them.
Diagnosis and repair of our van - billycedar
Diagnosis and repair of our van was done quickly and we got it back the same evening! We had taken the van in about 2:30 p.m. and by approximately 6:30 the repair was finished. The high pressure hose from the power steering pump to the steering rack below was leaking and in the future the possibility existed that the leaking fluid could drip onto the exhaust manifold which could cause a fire therefore, the repair was a safety issue.
Courteous Service Department - JohnB
Fast, courteous, friendly, and were able to get me in and out in 1 day. Jimmy and Josh couldn’t have been nicer. I always take my TL there for service.
They are not responsible - Tho
I have an Acura 2013, which manufacture uses conventional oil, not full synthetic oil. We switched to synthetic oil long ago and keeps using synthetic oil ever since with this dealer. Every time I told this dealer to keep whatever it uses, no change. Today, I just found out they changed it to conventional oil without noticing me. And they recommended synthetic oil to me this time. Ridiculous!
Disappointed! - shervinsh
For the past 5 years, I have been taking my car for all of its services to Kearny Mesa Acura.
In general, I had a good experience, but that may have been because I trusted everything they told me and accepted all of their recommendations for service. I always gave them high ratings for their service in all the surveys I was sent.
Recently, I took my car there because of a battery issue and even though it wasn't yet the time for a service, I asked for a service which was soon due.
I was contacted and was told that I needed an alignment because I had recently changed the tires. I wasn't sure if it was necessary, but because I trusted them, I decided to do it.
The service was done and later when I talked to other mechanics and researched on the Internet, I realized it is not necessary after tire change unless you have an issue.
After I took the car back, I noticed a new problem that wasn't there before the service. The steering wheel was shaking really bad when braking. I called them and took the car there again.
They inspected the car and said that they had already reported that issue to me. What they had reported was slight pulsation, which probably was so mild that I hadn't even noticed, while the pulsation is significant now after the service.
I talked to the service representative and the service manager, but they didn't take responsibility for the created (or worsened) issue and said the issue wasn't caused by service. Instead of that, the only solution they offered me was to sell me more services (brake rotor resurfacing, etc.) to resolve an issue which didn't exist before the service.
Their only excuse was that they hadn't done anything to the brakes, so they are not responsible for the issue. They didn't seem to care much about the customer experience and inconvenience they had caused.
I have lost my trust in Kearny Mesa Acura and will never take my car back there again.
DCH Tustin Acura
Weir Canyon Acura
Sales and Finance Manager
Acura of the Desert