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Excellent Customer Service - aidomcguire
Alan was brilliant in helping my wife and I to choose the right car. He was knowledgeable and friendly and made the car buying process very easy. Robin in the finance department was exceptional as well. Both were very nice and had us on the road in no time! After a few negative experiences in other dealerships the team at Mossy Toyota was a breath of fresh air. Alan wasn't pushy and didn't try to sell us on a more expensive car. He worked within our budget and we are delighted with our purchase. I would highly recommend Mossy Toyota and Alan in particular to friends that were interested in buying a car. The whole experience was relaxed and Mossy Toyota will be the first stop on the list for purchasing a car in the future.
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Very accommodating and knowledgeable!!! - Pearl18
It’s my first time to buy a new car and did not regret to asked help from Jose Garibay because he’s very acccomodating and knowledgeable when I ask certain questions about the car that I wanted. Also I had a good deal with the price, I’m very happy and really recommend this place to visit and buy a car .Please look for Jose G to assist you when you want to buy a car...
Great Service on Warranty Repair - Air Bag - David Gardner
I stopped by to check on when I could get the passenger Air Bag replaced as I had just received the Warranty Re-call notice.
I was expecting a long waited period as many of my friends with other makes of cars have been wiating
months to get there's replaced.
My Service writer Ed Kosinski surprised me and said that they could do the job that day and I would get a rental car at no charge so that I could complete the tasks that I had planed to do that day.
Ed arranged a car thur Enterprise Car and got me on my way. He let me know when the approximately he figured the job would be completed so I could plan my time.
I can't thank Ed enough for the great job he did in getting me thru the warranty repair.
I go too this Toyota Service Center as it is the nearest my home and I always recived great care from them.
Mr Ed Kosinki has been my service writer for all time that I have brought my $ runner in for service and he has always done a great job, much better than the service that I have gotten form other dealer ships. Great Job Ed!!!!
Great customer service - Gaby Romero
Henry went above and beyond. This is my 3rd purchase with him and everytime he does an outstanding job. He definitely Has a customer for life.
Great experience! - kristony2004
This was the first time I've ever bought a brand new right off the lot car and the staff (especially Kong) were absolutely awesome. I've had my car now for approx 3 weeks and I'm so in love with it!!
Great Service. - Valleymitch
Wow! I love that my Toyota comes with free service. My service advisor Shannon Harris is awesome! She always greets me with a smile. I also love their coffee and danishes.
Outstanding customer service at a great price - AndrewAbo
I'm always greated with a smile and a friendly handshake whenever I go to Norm Reeves Toyota. Not only do I never receive any hassles, they always cut me a great deal even when I bring in coupons. Yes I bring in coupons, and they always give me a better price than even the coupons offer. I can't speak highly enough of their service.
Fast efficient and friendly service - Kendall
I always have a great experience at Larry’s H. Miller Toyota. They are extremely professional, quick and kind, and I never get the feeling they are trying to sell me on something or rip me off. I would highly recommend!
Take your business elsewhere. Horrible Establishment - Greg B.
2015 Scion FR-S
If I had the option to give less than 0 stars I would. I visited this dealership on December 12th to fix an oil leak. They diagnosed it as the common Timing seal leak. Had to go on my lunch break and bring my car to the dealership. Had to take 4 Ubers to pick my 1yr old up from daycare, get home, get back to work and then to the dealership the next day. Told me my car was ready and still had to wait an hour being late to pick my kid up from daycare and payed for additional time at the daycare.
I had to bring my car back for another oil leak 30 days later on Jan 11th
Guess what...The Timing cover was leaking again due to faulty workmanship and/or crappy sealant. They had my car for another day which caused me to have to take 4 more Uber rides. I was not offered a rental for either visit and when i asked about it they said I would be charged even though I was getting warranty work done. They instructed me that they fixed the Timing Leak but they now found a leak coming from the driver side Cam cap and it looks like someone previously resealed it using a black sealant and not Toyota's grey sealant so now its not covered under warranty and I would have to pay 3551.00 dollars to fix it.
As you can expect I was furious and extremely disappointed. A month later I brought it back for what looked to be another Timing Seal Leak but after checking it out they said its the Cam cap leak and it has gotten worse and it'll be 3551.00 dollars to repair and it will not be covered over some sealant. The defective first gen throw out bearing also gave out and my car stopped on the highway yesterday 3/14/2019 and is inoperable so there's that problem now but that's another story.
I created a case with Toyota and a case manager reached out to me to say it wont be covered under warranty because the sealant is different. The Case manager Hivi also told me the dealership said it looks like someone else worked on the exhaust before as well because a few exhaust bolts were different and any parts that aren't Toyota ie. the 1-2 bolts voids the warranty on those parts; FOR EXHAUST BOLTS! They cannot help me because a different sealant was used even though their Toyota sealant still leaks so the sealant isn't gods gift to sealant. Basically I'm being denied coverage on a part that would be covered but because of some insignificant detail it wont be. It's just a sealant not an aftermarket part that caused an issue, not because the car is modified, not because of a part was installed incorrectly but because a different sealant was used that leaked overtime like the Toyota sealant did on me twice in 30 days causing me to spend more money trying to get around California with a 1 yr old and no vehicle. Now I'm stuck without a running vehicle with no help from the dealership other than 5000 dollars in repairs for sealant, a KNOWN crappy throw out bearing and no help from Toyota and being told I'm SOL. The fact that they treat warranty so Black & White is extremely disappointing. There is no Grey area so don't ever change any bolts, screws, washers etc on your car because it will void your warranty on those parts apparently because they're not Toyota parts. If you find your radiator leaking DO NOT put a clamp on it to get it to the dealer before your engine overheats and causes damage because it will void your warranty just let it blow your motor so its covered.
Regretting the day I bought this car and should have stuck with Nissan. Everybody from my company brings their car here but that will change. They didn't even offer ANY type of assistance, not 50.00 dollars off, not a car wash and barely any empathy.
Perfection Personified - firstname.lastname@example.org
Tim Gross is my sales rep. Tim is fast efficient and professional. Tim has a great reputation amongst car sales people and he proved it in my experience with him!
The Credit manager was tremendous as well! Perfect staff perfect credit manager everything was superior.
Frank Toyota - Highly recommend - CBH81
I highly recommend doing business with Frank Toyota. I’m on my second vehicle from this dealership and have had excellent experiences whether dealing with the sales team, finance team or service team. This is a family dealership and the care they show for their customers and employees - many of whom have worked there for their entire careers- is very evident. You absolutely can’t go wrong doing business with Frank Toyota!
Very poor service - Frustrated2019
I got pissed off of waiting, been here 9am and advisor Joseph told me till 11to 12 noon, when I check my car it’s still parked undone, The advisor is not there and the other check and help me find out what’s going on. it’s 1:50 pm now and now they told me to wait for 45 mins more. Please don’t tell times which is so far from the truth and updates your customer.
Horrible - 64Ranchero&
Terrible!! It took 4 1/2 hour for a tire rotation.
Very poor service.
Awful Don’t come here at all. Robert don’t care.
Go anywhere else. - coreytan
Yelp won't let me leave 0 stars, thus my 1.
I purchased out my lease on a Prius earlier this month through Kearny Mesa Toyota. Or at least I THOUGHT I did. Apparently, the transaction was a secret to Toyota Financial, whom I had the lease from.
The buffoons in the Kearny Mesa financing department forgot to pay Toyota, or even to let them know that, oops, the sale was completed.
As a result, Toyota Financial now thinks I owe them multiple car payments, plus late charges, and they are reporting it to the credit bureaus. The last time I took one of their phone calls, tonight, they mentioned the possibility of repossessing the car.
After three unsuccessful long-holding phone calls, I finally got someone at Kearny Mesa, a sales manager named Ismael, to apologize profusely and to promise to "straighten everything out tomorrow morning."
Oh yeah? Does that include straightening out my credit?
This unacceptable, unprofessional conduct is what they call treating the customer right?
If Kearny Mesa were the last car dealership left on Earth, I would still go elsewhere.
NO WAY - NO WAY
I’m very disappointed. At first, I had an excellent experience starting with the used car manager, Randy Sisson, and the salesman and the finance manager. They were very attentive and helped me get the vehicle quickly and with no hassle. However, after two weeks the used truck I bought began to have mechanical issues both, with the engine and the transmission. Two separate mechanics looked at it, and agreed that the truck was filled with additives to make a good first impression. I already had to replace the transmission, and I am now making plans to replace the oil pump. Not an easy or cheap task, to say the list.
I spoke with Randy on the phone, and while he was very kind, he also said they were not responsible for selling me a junk vehicle that, in my opinion, should have been sold at auction and not retail. He said that his mechanics would not do something so shady, which leaves me with two thoughts:
1- Either, they took the truck in on trade, did not check for mechanical issues, and are willing to sell junk to their customers, or...
2- They purposelessly made the truck run fine for a few days just to sell it.
Either way, it seems that they are willing to sell junk, and let their customers deal with the consequences. I wish that they would have been honest before selling me a financial burden that I have to fix. I think Toyota of Poway customers need to know that their kindness does not reflect honesty. And, to take the time to take their used inventory to an honest mechanic to look it over before making the same mistake I made when I trusted this company.
I have to give them at least one star to leave a comment, which I think is unfortunate and unfair, since they deserve 0 stars... I feel robbed by the company, and I feel robbed that I have to give them one star...
My husband's dream truck - Ladfan
We looked for months for the Tundra TRD Pro and had difficulty finding one that wasn't marked above MSRP. I10 Toyota sold us the truck without a markup but more importantly, excellent customer service.