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Service Department Making Customers Priority Again - Ryan
When I first was introduced to Ontario BMW Service, the experience was not commensurate with the ultimate driving machine. It was hardly a luxury service in January 2018. I wrote a review previously of numerous mishaps, but things drastically changed throughout a few service appointments at Ontario BMW with a change in leadership of the service department, and I met Pamela Allen.
My 2015 BMW recently had issues with its High-Pressure Fuel Pump. I was quoted by a trusted outside mechanic the repair would cost thousands. I sent Pam a text message asking for solutions, and she immediately responded she was working on it. Pam fought for me. She was able to warranty the service and saved me and my car.
I took my wife to the service appointment and so she could meet Pam and compare her service with Volvo. She was blown away how BMW Ontario handled everything from text message communication to a great loaner vehicle and a timely repair. She told me I was lucky to have BMW and Pam in my corner.
Thank you Huu Vuong - Lovecoffeecars
Huu was very friendly and able to squeeze in a service call last second after we had a question about the tires. The team is great and are very welcoming. Great coffee and cookies while you wait. Thank you Huu.
No response to message left with parts department. - carguy456
This morning around 9:30 AM I called the service department and asked if they could fix the head light switch on my 2001 Z3 BMW that I purchased new from the dealership. After waiting on line for ~10 minutes, I elected to leave a message. It is now 1:21 PM. There has been no response yet.