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Jesus was great to work with. We had no issues with the... - Gary
Jesus was great to work with. We had no issues with the service and the car was ready when promised. Will come back again. Thanks
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Great Dealership - Robert77
Bought a Range Rover Sport here. Love my Rover! The staff here was very friendly, helpful and knowledgeable. Had a minor problem with the car Matt Goodwin took care a right away. He was very efficient and friendly.
I had a negative experience at this dealership with... - NorCal19
I had a negative experience at this dealership with dishonest sales tactics while trying to buy a used F-type.
What happened: We agreed on the price of the car, the delivery was coordinated, and just as we were finalizing financing they tried to pull a higher interest rate on me despite my 800+ credit score and high income ($200k+). I knew I qualified for the 0.9% and 1.9% Jaguar promotional interest rates but dealers get paid a profit for getting customers to agree to a higher interest rate (Google "finance reserve" or "dealer reserve") so they tried to convince me the higher rate was the best rate I could qualify for and that they get 'nothing' from offering a higher interest rate.
When I hinted I was going to walk away from the deal, I got a call from the sales manager that the 0.9% and 1.9% interest rates magically reappeared. As someone who was trying to coordinate buying a luxury sports car sight unseen to be shipped to Northern California, I was putting a lot of trust in this dealership, but this made me seriously question their integrity and made me extremely uncomfortable so I ended up cancelling the deal.
I'm a very easy customer: to-the-point, serious on purchasing, and willing to let dealers make a profit as long as they're transparent with their methods.
Ultimately, it's not about the extra $40-$50 per month in the monthly payment they tried to squeeze from me which I could easily afford-- it's about integrity-- and the last minute stunt was a huge stumble at the finish line of what could've been an easy sale for Jaguar Rancho Mirage.
The result: I have 2 hard credit inquiries on my credit report that negatively affect my credit score and no car to show for it.
I don't recommend this dealership.
Good sales experience - Henry
My sales experience with Corbin Wilson couldn't have been better. I worked with him by email and telephone from afar and the communication was excellent. I bought a used Land Rover Sport with 16,000 miles, essentially sight unseen until the day I arrived, but he provided pictures of every part of the car and a personal description of it. He also provided detail of the preparation done by the dealership to qualify it for Certified Pre-Owned status. Everything was as he described - like new. We came to a price agreement and I took delivery. A year later I have loved driving the vehicle every mile and it has required no service.
I purchased my Jaguar in January 2020, one year later, I... - kelnu
I purchased my Jaguar in January 2020, one year later, I am still unable to access and use my Jaguar InControl Remote (after searching the internet for reviews on this app, I have only found horrible reviews).
Someone from the dealership drove my car for several months, before they sold it to me, and my computer is still connected to their contact information. I left messages with my salesman, Ahmed, spoke with the sales manager and tried to work with IT (Omar) to resolve the issue. I drove to the dealership and tried to fix this in person and by phone but Omar has done everything he can and has been unable to figure out the problem. Finally, I made one last attempt to contact management (10 days ago) to see if they would kindly help me resolve this issue (after trying for one year!) but nobody has returned my call as of today.
This is my second Jaguar with this dealership and I heard they are under new ownership, I am very disappointed with their response but have emailed Rob (sales mgr) to try one last time.
My service rep Cris Albino, Land Rover San Diego is... - luke
My service rep Cris Albino, Land Rover San Diego is always accommodating. Incredibly professional, knowledgable and cordial. But, most importantly, he can recognize your needs and provide guidance & suggestions to meet your needs. Luke Kensen, house333
Excellence - magnumforc
Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in many ways and has become the luxury car service center we expect for our Jaguar and Land Rover cars. I believe in credit (or not) where it is due.
My Jaguar had a Check Engine Light illuminate and was also about due for its annual service. I made had an appointment for 10:30 and arrived early. In less than ten minutes we were logged in and our Service Advisor, Mark Burrow, carefully listened to my concerns and appropriately determined the right course of action for repairs and scheduled maintenance. Within twenty minutes we were assigned a new Range Rover loaner vehicle (My Jaguar is still under warranty and included maintenance) and were on our way for the day.
Mark called to advise that a sensor was bad and they had to order it and it would hopefully be in the next day. I received another call the following day indicating the vehicle was repaired, serviced and ready to go. I explained we had flooded roads that were impassible and would not be able to get in until the following morning; Mark assured that was fine.
We picked up the car and it was in pristine condition. Even with the miserable weather it was washed and clean. Ran as it should and the inside was clean as always.
I know this is a very busy service department as there are only two dealers in San Diego County. Not only does Mark make us feel as valued customers but as friends as well.
Finally, this dealer has a new service manager, Travis Gale. I think this is a great step up for the dealership et al. Looking forward to a long sales and service relationship.
Very professional - ct
Everything was done in a professional manner. The salesman was very knowledgeable and I felt no pressure to make any decisions. I am truly enjoying my new Lincoln MKC and look forward to driving it each day.