Great Value and Customer Experience - Johnc05
Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great personnel across the dealership!
First service - NN
Haven't been to this dealership before for service. Was expecting to be met at the curb with our company's new Ford Escape. There was no signage showing what to do, so I went inside and asked a couple of people where I needed to go. Waited a short time in line where another customer complained about another issue. After his wait, before me, he was told he was in the wrong location for his service needs. Once I was helped, I was surprised to to be told this new Ford vehicle did not come with any courtesy services, as has happened with other vehicles of a different make. I was not called to be told my vehicle was ready; I called them. When I arrived, there was no signage saying where to go to pay/pick up the vehicle. Once I had paid and was waiting for the vehicle to be brought to me, it was then I was asked if I wanted it washed. Another surprise, as with other dealerships (different make) the vehicle is also washed and ready to go. This could be THIS dealership, or maybe this is the Ford standard. Anyway, next time I will go to my local mechanic instead.
You will be scamed anf taken advantage of...Run! - Melissa1
Spent three hour here with my family. We set up an apt with Raul who was very frienly on the phone. Car was out a rwady for us. Some questionable damage to the vehicle like smashed tail light and rust. Sales man didnt know history of the car bit said he would get it for us (after three hours never did). Test drove and all seemed fine. We began filing out paperwork and after nearly an hour were supprised to be told we had to pay $2000.00 more tha. Advertised price since they had sprayed a protectant on the outside and seats. We refused to allow that. They kept saying they would see what they could do but kept applying how great of a deal it was and to look at all the benefits and that the car was still under bluebook value (by $200) whoopy. They wouldnt come down on the glorified wax/scotch guard price. Never gave us the cars history and wouldnt allow us to have our personal information back. And didnt promise not to sell our info to outside sources. I wish I would have seen the red flag brighter before wasting three hours there. Nothing was complete in those three hours, not sure why it took so long to tell us the final price and they hidden cost of the spray. Very slimy and scamy. Very disappointed. Went to Tustin Mazda an hour latet and purchased almost the same car for the real advertised price.. Such a better experiance there, no pressure and no gimics. Stay far away from this Ford dealership unless you want to feel taken advantage of.
We appreciate all the hard work from the sales and... - gabecarol
We appreciate all the hard work from the sales and financing departments. Their experience and advice played a vital role in our decision to buy the fifth vehicle from them. They were helpful in our purchase and we highly reccommend the dealership.