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Wonderful service - Pat911
John Jacinto met me at my car when I arrived 15 min. before their scheduled time to open. Very helpful, thorough, listened to my concerns, and addressed them all respectfully. Purchased my 2017 Forester new with the terrific help of Jim Nielsen. Great staff, agency, and car! I’m a happy camper. Thanks, John for your help today.
Top Reviewed Specialists At This Dealership
First car! - Griff
This was my first car purchase. I worked with kevin and he was a great help and very informative, very happy with my purchase friendly environment would recommend for anyone who wants a Subaru!
Chris Price goes above and beyond!!! - Michelle
I have absolutely NEVER received the excellent customer service like I do when I deal with Chris Price @ Timmons Subaru! He alone keeps me coming back to the same location to get my car serviced. He is AMAZING!!! Thank you Chris for the open and honest communication about my car service needs.
Quick and efficient. - Subarufan
Everyone at the dealership is very helpful and professional. We feel very comfortable in having our car serviced there. The waiting room is comfortable. We like looking at the new models.
Nice experience buying a car there - Yang Da Peng Acupuncturist
This is a late review for the experience of buying a car by Subaru Puente Hill in Hacienda Heights in March 2018. After my friend bought a Subaru car by other dealer, we stopped by this dealer to have a look of the car. We didn't set any appointment for that day. When we got there, Kyle Harmon friendly greeted us, showed us the cars and took us for a ride. He spent his time to explain us the advantage of this car and answered all the questions. He was so patient and knowledgeable. We decided to buy a car there. At the second time we got there, Mr. Li (Xiao Mi, who speaks Chinese, too) has helped us gone through the purchase process. Both Kyle Harmon and Mr. Li are very professional. It was nice experience to buy the car there. If other friends want to buy Subaru cars, definitely we will recommend them to this dealer. Da Peng Yang
Inisited on credit check eventhough paying cash... - Erik
My girlfriend and I were in the market for a 2019 WRX Premium 6MT. We were in contact with Ocean Subaru of Fullerton (OSF) in regards to pricing. On our way to to run some errands in the OC, we stopped by OSF to check out the car. Josh Teets was our salesperson and he was able to get good pricing on the car before TTL. We decieded to pull the trigger on it since it was a good price before TTL. My plan was to pay $3k on my credit card (to get points) and my girlfriend would pay personal check. Josh instructed us that we BOTH needed to fill out a form online. I looked at the form and it was a credit app. I told him we're not filling that out since it's a hard credit pull and we already have funding. He said I needed to fill out that form to verify it's me. I found that odd, since I can walk into Best Buy and pay for a $7k TV on my credit card and i dont't to fill out any forms with my SSN to "verify it's me". Josh says he won't take my credit card, but will take her personal check, but she still needs to fill out the form. We refuse again. He tells us it's for OFAC verification (if you don't know what that is check out articles by Bankrate). Next he says he needs our SSN for the DMV registration, also WRONG. Another round of back and fourth and we agree to go to finance and bring a cashier's check in 3 days for his protection and ours (sure, ok fair enough). We get to finance and the price of the car is different then what Josh and I agreed upon. The finance guy also says that price should be finanzled in your loan app. I told him we're not filling out a loan app. We walk out of there and Josh comes to my car in the street and i told him he's wasting my time. I asked him bluntly, "What is the amount you need OTD to buy this car with cashier's check?". He replies frustrated and has to go back inside "check if this deal is worth it anymore". We leave.
I went to Subaru Pacific and they glady took my credit card, girlfriend's cashiers check and without any sort of credit check or to "verify it's us". ALL we provided was ID. We were in/out of the dealer in 90min. No drama.
Know your rights when you buy a car.