Satisfied Customer Service - Tina M Hernandez
First of all I'd like to Thank Nieves for such Professional Excellent Customer Service,he takes very good care of his customers in Service Department ,and we always leave Satisfied with Our Service..Thank you
Terrible Representative - jyles25
Rep ignored me when I came into service area.
Never cared to know what type of truck I had I don’t even have sticker or reminder for when the next service is due. She also wrote up a Sierra I don’t own a Sierra I own a Denali...I’m very disappointed I really don’t like to complain, but I did witness the Caucasian’s who entered the door after me were helped before me. I witnessed it first hand I was tempted to contact the news, because I was told this is not the first time at this location this has transpired. but if you look on Google response my experience is very clear. I will never return there again and I will definitely tell others of how I was outright ignored by a representative. Yes Jessie Brooks I made sure to take a card from the desk so it will not be a mistake in who the complaint is directed to. See Google Feedback
So efficient ! - Hugolink01
Called on a Saturday morning to see if they had time for an oil change. The gentleman who answered the phone said he would be able to help me on the same day! I drove over and he took my car in right away. Called me in about an hour (maybe less) and said they were done. When I picked it up, it was waiting for me and they even washed it. Mark was ver pleasant to work with.
Poor cleanliness, unanswered questions, in service dept - tarzan
I have taken my 2008 GMC 2500 HD to this dealer a few times over the last couple of years for service. I have experienced first hand that they do not use protective seat covers to keep dirt and grease off my seats. I even brought in my own plastic seat covers only to have them missing when I picked up my truck (they don't know what happened to them). I have had a few puzzling repairs made with unusual diagnosis and comments, (defective factory fuel filter, water pump, air bag, window washer fluid heater, etc. and oil change). They even forgot to reset the oil change indicator and rotate my tires. My truck only has 40k miles on it. Just seems strange for a dealer to have these issues. I'm going to try another dealer ASAP.
Dealers, you mean stealers!! - Britt888
I have a 2014 terrain which I've only serviced at casa de Cadillac. Alex is the service advisor and Eric is the service gentleman i was working with. On Christmas Eve I started my vehicle in the target parking lot and proceeded to drive, it made a puttering sound and refused to drive in the drive position. I turned the vehicle off and on only to have the same thing happen again. My car ended up dieing. My brother came with his car reader to see what the issue was. He detected a few issues with the camshaft cylinoide. We end up taking it to the service yard where it would be inspected on Tuesday the 26th at 8:30am. I received information on the vehicle around 3 in the afternoon stating that the mass air flow sensor was bad and needed to be replaced. $297 this would cost. I spoke to Eric several times regarding the camshaft cylinoide and my conserns that the problem wasn't being fixed properly. He gave me his word and said my brother was "putting stuff in my head." I again said i was concerned but I trusted his word because, isn't this why we take it to a dealership??? For piece of mind??? They released my car to me around 5pm. Today is December 28th, at my sons preschool my car did the exact same thing!!!! I reversed from my parking spot, and when I went to drive it wouldn't go. same exact thing it did the first time! So my brother comes back with his reader and again same freaking issue!!!!! So we get it to casa de Cadillac and I'm furious!! I have to be at work and they have no loaner car for me. Surprise!! So my awesome brother drove me!! Thank god! So I wait for a call, i missed it by 2 minutes, I called right back thinking they didn't leave a message. Of course he was now with a customer and couldn't take my call. When i got off i received a message from Eric stating the part was under warranty and they were test driving it now. He then says "oh and you also have a slow acid leak on your battery, you might want to have your brother change that." I thought are you freaking kidding me!! You had my car all day on the 26th and not once did anyone mention a battery???? You let me leave the shop in a dangerous situation!!! HORRIBLE!! I drove off with your guarantee I was safe! You didn't even consent with me prior to changing any repairs the second time, not even and explanation!! So when I got to the shop there was a lot of explaining to do on your end! WHAT DID YOU FIX that was now under warranty?? WHY WASN'T I told about the battery on Tuesday? WHY WASN'T I given the option to fix it? Oh wait because you guys know your ripping people off!!! You had taken me for $297 dollars for a $40 part!!! They were definety nervous and I didn't pay a dime. They admitted to there bad by not telling me about the battery, but now the trust is gone. I will not be bringing my car to this dealership and I suggest whom ever reads this take this as a warning! I will be reporting this, , so hopefully they take better care of your car. These greedy corporations take advantage of us because they think we don't know what's going on. It has to stop!!
Terrible, I waited 20 days for a dent repair. Went to... - JasonChristopherWhite
Terrible, I waited 20 days for a dent repair. Went to pick up car on a Saturday during store hours (dropped off by Enterprise) and they weren't even open. What a joke!
I don't usually write reviews, but I was so pleased with... - Debra A
I don't usually write reviews, but I was so pleased with the service I received when I had to take my car in for service, that I felt compelled to do so. My experience was stress-free, fast and helpful, including getting me to and from work on time while the vehicle was being repaired. I would recommend you highly to anyone looking to purchase or service their vehicle.
Thank you all for the excellent, professional, and friendly service I am always sure to receive at Saab of Beverly Hills. I appreciate all your hard work.
They're either thieves or incapable of keeping your car safe - tourvader
This past Sunday, alternator problems left my car stalled on the side of the 101 in Thousand Oaks. We had it towed to Silver Star Buick GMC dealership and service center on the tow driver's recommendation. The repairs took until Tuesday. When I picked up my car, I'd already left Thousand Oaks when I noticed some items were missing from around my console. I called back to see if the mechanic could explain, but he guessed that no one in his shop "needed" a jar of quarters or pens, so they "probably" didn't take it. When I stopped, I discovered my entire trunk had been cleared out, save for some towels and other "junk" items. Apparently I have no recourse because I signed a document stating I'd removed all my valuables from the car and that the mechanics aren't required to notice things missing. Did they not notice items from inside my glove box strewn across my seat?
Apparently someone with the keys to my car OR someone who took advantage of it while it was unattended and unlocked on their lot managed to make off with all of the contents of my car (we're talking big beach coolers, a car jumper battery, a school backpack, a picnic basket, art supplies, bags of camping supplies, etc) without ANYONE noticing or ANYTHING captured on camera. Service manager. Dominic Coggiola, says they just don't have a camera pointed on their driveway, "so sorry!" Shame on you Silver Star.