Terrible customer service - Chele77
If I could give these guys 0 stars, I would. Their customer service is absolutely appalling. I needed an oil change today, a freaking oil change...took 6 HOURS!!! Yes folks, 6 hours. And the idiot service guy I had the misfortune of dealing with acted surprised that I was pissed. Complete incompetence, don’t waste your time.
Repair - Arriaga
Excellent service and fast response. We were on vacation and Michael Precht was responsive and accommodating. The service department fixed our car within an hour until we can get home and can get part ordered. We were able to complete and enjoy the rest of our vacation. Thanks Visalia BMW!!