Car was in for 10 days for repair. Problem still not fixed. - Enclave Owner
3rd time i've brought my car in to fix problem with Bluetooth cutting out. Made reservation a week in advance and was told when I arrived that my loaner car had been given away to someone else. My car was in shop for 10 days. Very difficult to get a return call. Multiple messages left with the dealership. Had to drive over myself to track down my service advisor. When I arrived, I was told that my adviser had been 'suspened' and to talk to the service manager. I still don't have the problem fixed. Waiting on parts to come in. Waiting for someone to contact/communicate with me. Its crickets out there.
Horrible customer service - RG Fontaine
I called three times asking about a pre-owned Porsche. My questions were incredibly basic, such as: May I please see the original window sticker or build sheet? Each time, I was promised someone would get back to me within a short period of time. That was over two weeks ago now. I gave up and the car continues to sit on their lot (where it has been for quite some time). Incredibly poor customer service and horrible business management.
I almost never do online comments on a business. But here... - VodderMLD
I almost never do online comments on a business. But here it is.
I have been disappointed in most every auto repair experience I have had for 25 years. This service shop was so different, I could not believe it.
The appointment was honored and my car was ready on time. It came in below the estimate, because what they thought might be worn brake rotor(?) was not worn out. The owner was monitoring every part of the service from the time I arrived and got a ride to BART, and during the repair he kept me informed, and I agreed to spend a LOT of money because they were so up-front about everything.
They did more than you could ever ask for, so I am a very happy customer and my friends are going to hear about it!
I drive a very expensive car (BMW) and I feel luck to have found Mike and his crew. Thank you Mike! Fantastic job, even if I am several thousand dollars poorer, it was just time to take care of a lot of little repairs.
Do not bring your car to get serviced here. I bought a... - caryo
Do not bring your car to get serviced here. I bought a brand new car from another dealer and then moved so I decided to get my car serviced at Serramonte Nissan because of its "Award of Excellence." My driver's side window stopped working 1 month after I bought my car. I took it to Serramonte Nissan 4 times to fix the problem and each time they created a new problem (such as breaking interior molding) without fixing the window. The employees are rude and the staff is constantly turning over (I dealt with three different service advisors during a 2 month period, all of which were either fired or quit during that time). The mechanics are also incompetent since they failed to find the root cause of my broken window after three tries. Do yourself a favor and take your Nissan somewhere else for your service needs.