I love Capitol honda is good service - Davidg
Mr tom loi is my saleman he is so frienly and good service i buy a brand new 17 odyssey from him i love my van thank you tom loi
Misunderstanding Resolved - ultrarunner
I got an internet price via email for a CR-V and after a test drive decided to buy. Unfortunately, the price I was quoted assumed financing through Honda and I was planning to pay with a check. The price was going to be higher if I paid by check. This unexpected change surprised me and I left without buying the car. Later that evening, I got a call from the sales manager who apologized for the misunderstanding and offered to let me buy the car at the original price. I took him up on this generous offer because it was still the best price I’d found. I had a great buying experience at South Bay Honda the next day and love my new CR-V.
Just purchased PIlot 2017 AWD - Tim 1234
I was pleasantly surprised with how fast and efficient the sales process went. We arrived at Stevens Creek Honda at 8:30PM and were able to test drive and sign all the needed paperwork in 1.5 hours. No hassle with the agreed upon price which was a welcome experience. We had a little hiccup in finance but, found a way which was agreeable with all parties. All the employees at Stevens Creek were very helpful and I would defiantly return to purchase another car. Our Sales person was Phil Ha and he was very personable and knew his stuff. I can't say enough about the experience. We just had a bad experience with Capitol Honda and were kind worried the same would happen here.
Thanks Phil and all the employees at Stevens Creek Honda.
Convenient, efficient and fast. - Elton Cabrera Munguia
After visiting various dealers in the area we arrived at Hopkins Honda. MIGUEL GARCÍA is truly the best person who you can go to if you want excellent customer service. He was able to get the work done the first time. Miguel had a genuine interest in helping me find the right car for my wife. He was able to work with Habib to help me obtain the best deal possible with my situation. He managed to get everything done and ready to go within a few hours. His service was like no other I would absolutely recommend him to anyone who is looking to purchase a new car. Miguel García made Larry Hopkins Honda Dealer exceptionally outstanding compared to any other.
Very convenient. - Heroen Coleman
I went to service yesterday for a oil change. I didn't have an appointment. But still, Ron Smith, one of the service advisors, managed to help me and answer all of my simple questions in regards to my car. Unlike other dealership, they don't like people asking many questions and they'll give people bad attitude or try to avoid answering the questions. They only care about $$$$$. C'mon, It's my first car, so what do you expect right? Attitude is still a sharp.
Great service and customer support - Tdaniel
Had oil change and alignment good customer service good people would come here again for more service I would refer people to your service well done
Very rude service - yet
They come with a very high price and don't want to argue with the price. It seems there are a log of people will buy their car.
Tire purchase. - Henry Kono
I've bought a set of tires for my 2004 Odyssey, but one after another all four valve stems broke off
at tire rims while driving. Very dangers! Also, the lug nuts are over tighten to the point I couldn't
loosened with the tire wrench provided with the car manufacture.
Be aware - N t
Getting pricing via email...get to the dealer they will not honor the price. Trying to get you to lease the car instead of to buy. They just wasted my time and gas..be aware. Apparently I am not the only one that they use this bait and swicth method. I should check on yelp next time before driving to dealership
I have had two bad experiences, and now decided never to... - p.ken95
I have had two bad experiences, and now decided never to go back to this dealer.
My Odyssey mini-van has low mileage and works great. The vehicle has a service code indicator on dashboard about what type of service is due. The last two times I had gone was just for oil change, and both times, the service dept pointed out that I needed a small or intermediate service. It cost about $400 on my last visit. I told them that it it only needs an oil change at the current mileage (and the vehicle service code indicator also showed that only an oil change was required), but they said that the service was recommended by the dealer. I was in a hurry to get to work and did not have time to research, so went along with it. But later I realized that it was too much and un-necessary.
The worse part is this -- in spite of doing the expensive service which was not needed, they did not inspect the tires properly, rather gave my tires a clean bill-of-health (as part of their "free inspection" report). Then a few weeks later one of the tires burst. Not just flat, it actually burst while going at 65 miles per hour on teh freeway (101S). It was very scary. When pulled over and looked at it, it had burst very badly. AAA was very friendly and quick to respond, and replaced it with a spare. The next day when I took the mini-van to a local service shop (not the dealer) for getting a new tire, they told me that the other 3 tiers also needed to be changed, as they all had lots of mini-cracks, including a full circular crack that went along the entire side of the wheels on each tire. This was a major safety issue, and tires with such cracks can burst if weather is too hot, or if there is a nail, or some other damage, etc (which happened on the freeway for me -- AAA person mentioned that it was a nail that had been there from before, but had now gone in deeper). The tire service person was shocked to see how the dealer did not catch this. The tires are about 6 years old, and hence it is expected that they need to be changed a this point.
What was extremely shocking was that the Honda dealer had been happy to perform the other costly services when only an oil change was due, but neglected to point out the issue with tires which is actually a major safety issue. Fortunately, my family was safe and we did not have a major accident on the freeway will all the traffic going by so fast.
After these recent bad experiences, I have learned my lesson, and in future, will stay away from this dealer. From the above experience, either they are negligent or incompetent, and certainly not very honest about services required for the vehicle.
Allan Bentley made searching for and purchasing a used... - cdrj
Allan Bentley made searching for and purchasing a used car fun. Allan is a very nice person, easy to talk to and listened to what we were looking for in a car. Allan is very knowledgeable and shared information with us that helped us to broaden our search and make good decisions. I felt like he made it his mission to find us a car without being annoying or pushy. My whole family enjoyed working with him. When it is time for us to buy another car, we definitely go back to Honda of Dublin and ask for Allan.
Also, the detail department did a very nice job of cleaning up our car and made it look brand new. The gentleman (I believe his name was Alex) who processed the paperwork for us to purchase our vehicle was very nice and very accommodating in answering our questions.