Our first oil change after purchasing a new Mazda. - MikeJ
Everything went as scheduled with very courteous and professional service. We received a reminder E-mail with directions and what to expect. We were greeted at the dealership and treated as if we were the most important customers they had.
Top Reviewed Service Specialists At This Dealership
Body Shop Manager
GM World Class Tech
Great Service for returning customer - Mark F
I dropped off my 2011 GMC Yukon (that I purchased new from Carr Cadillac Buick GMC) in for service. I was met by the Sales Manager James Quitugua, James took upon himself to ensure that I was taken care of in a timely manner. When I returned the following day to pick up my vehicle I again ran into James, in the coarse of our short conversation James picked up on the fact I had a question. I was introduced to the technician that worked on my vehicle, Steve Knight. Steve cleared up my question and gave me complete confidence. I am very impressed with Steve's knowledge and would not hesitate to bring my vehicle to Steve for anything. I would highly recommend Carr Cadillac Buick GMC to my friends and family.
Tahoe - Brandon1
The service was awesome! They to the tahoe in and got the recalled item fixed which was the AC. Now it’s working as it should!
Lazy service techs????? - Trees400
I own a 2017 Buick encore .I bought from another GM dealer, but have been getting all its mantience service done at power gmc.I thought I was in good hands until an incident took place the other day. My dash tire monitor said front passenger tire was low I went to place air in the tire and well the tire went above max manufacture air pressure I then wondered where I had a low tire after checking all tires I found the low tire was on rear passenger. With this said power tech did not properly rotate the tires on vehicle and when rotation was preformed it was done incorrectly .rotations are done in a x pattern for non directional tires .now one tire has had to much air and all tires have not been maintained properly cause the rotations have been done incorrectly. So if the tech was this lazy I wonder what else the did not do!
Great Service - BillG
Just wanted to thank the service team at POWER BUICK GMC for there outstanding service on our 2017 Sierra last week. My wife and I were on vacation from California and the check engine light came on. We brought it in and it was diagnosed with some unusual engine codes that could have been very serious including replacing the engine. It turned out to be two burnt injectors which were ordered and replaced. Steve Faustina was extremely helpful in not only explaining every scenario, but arranging for a rental for us to use for the rest of the week. We were able to continue with our vacation plans with our minds at ease. Thank you Steve and thank you POWER service team for a very personable and professional experience. Bill and Denise Gregg 4/6/17
Service manager Kris will not tell you the truth! - Stayaway
The day of purchasing my new 2018 Sierra, I noticed the rear bumper was hit as well as the rear tail light. They switched them out off another truck because they didn't have another truck like mine in stock. When through with purchase, I waited 1.5 hours for the truck to go to "outside Detail shop". Salesman drives up, truck is no cleaner than it left, inside windshield was filthy and a stain running down tailgate.
I drive home 1.5 hours. Find two more paint issues. I call and schedule 3 days for Them to have my truck while out of town. Called the day I flew back into town to make sure it was done.
Kris the service manager knew I would be gone 3 days and back
late Friday, on the phone he says, no it's not done. "You go do what you have to, I'll call you when it's done."
Now I call the sales manager, he says no it Maybe done by Tuesday.
5 days now maybe to fix 2 scratches no bigger than a dime each and have it detailed correctly. Now I have to make a special trip tomorrow/ Sunday to get presses out of my truck that must be filed Monday.
The sales manager waited till the last day to start the repairs, I'm sure the body guys don't get enough time to do anything done correctly because Kris can't do his job correctly and they don't respect the guy cuz he is a jerk. By the way the detail shop the salesman took my truck to for an hour and a half, Washman. Takes less than 2 minutes to go through the automated car wash.
Don't expect the truth, they don't care who long you will be without your vehicle.
Body shop - dhancox
Took car into Dick Hannah for damage from an accident, the window was cracked but the insurance never caught that and the shop never caught it either, the one thing was that during the accident a cup of coffee was spilled on the center console, when the car was picked up there was still coffee everywhere, called the shop manager and he said they don't detail a car after an accident, some cars are just dirty like that more or less. He said we should call the insurance about the window and they could add on the detailing cost at that time, guess I just expected too much out of them...
Bought a used GMC pickup at Weston along with a service... - Merc1118
Bought a used GMC pickup at Weston along with a service contract. I thought I was advised that the service contract included all regularly scheduled preventative maintenance. When I took the truck in for 60000 mile service I was told that transfer case oil change, brake fluid flush, and radiator flush were not included. I was upset because I thought everything was included. Gary, the service rep, was kind and understanding and brought it up with the service manager. Dan, the service manager, ended up giving me more than $400 in service that was not covered by the contract. After the fact, I have to admit that the misunderstanding might have been on my part -- when I admitted this to Dan, he still approved the free additional service. Weston went out of the way to satisfy me. They have kept my business and turned me into an advocate. I will tell this story to friends, family, and acquaintances for years to come.