Couldn’t be happier! - Burb2012
I have had my Suburban in to Capital Chevrolet for all the scheduled maintenance over the last six years and have been completely satisfied with the courteous, professional and efficient service I have received from all personnel! Many times my service technician has been Mark Fast. Mark has always done a superior job for me, knowledgeabley having done all that is needed and keeping me aware of what should be planned for in the future and he doesn’t hesitate to advise when something doesn’t need to be done! He also always makes a point of escorting me to the cashier, answer any questions I may have and show me to my vehicle outside. I couldn’t be happier with the service department at Capital Chevrolet! Mike Sather
PS: Very comfortable waiting area with good beverages and fresh popcorn and fruit!
Top Reviewed Service Specialists At This Dealership
Body Shop Manager
GM World Class Tech
Great Service for returning customer - Mark F
I dropped off my 2011 GMC Yukon (that I purchased new from Carr Cadillac Buick GMC) in for service. I was met by the Sales Manager James Quitugua, James took upon himself to ensure that I was taken care of in a timely manner. When I returned the following day to pick up my vehicle I again ran into James, in the coarse of our short conversation James picked up on the fact I had a question. I was introduced to the technician that worked on my vehicle, Steve Knight. Steve cleared up my question and gave me complete confidence. I am very impressed with Steve's knowledge and would not hesitate to bring my vehicle to Steve for anything. I would highly recommend Carr Cadillac Buick GMC to my friends and family.
Service visit - Blue Frost SRX
I was promptly met for service appointment and car was serviced and returned when promised. The only improvement would be in the coffee area--there is no heat sleeves to put around extremely hot coffee cups. Since I nearly burned my hand on a prior year visit, I asked someone if they had any heat shields to place around paper cup and they could not find any either--so I used a second cup over the bottom of the cup with coffee. That worked! I remember last year nearly dropping the cup with the scalding coffee in the cup. Some employee nearby said I should have used one of the heat sleeves--none were by the coffee machine and I did not feel it was my place to go digging around the cupboards there! However they did find them in some drawer. This current time I was prepared and asked the employee where the heat sleeves were and they looked and could not find any either--very dangerous with the extremely hot coffee!! However this time I improvised and prevented another possible burn! Other than that suggestion for a customer safety concern in the waiting area. I was very pleased with the service I received! Kenny Bower--Service Consultant-- was very professional and went over Service Report with me. I will bring my car back for future service. Thank you!
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
Service Dept has gone to crap since Ed Ring left. The... - CTSjones
Service Dept has gone to crap since Ed Ring left.
The people that work the front service booths are most arrogant folks I ever met that are in "Customer Service".
I'd rather take my car to Meineke than deal with those a**holes at the front service booths.
Buh-Bye Bill Copps.