Doug’s Credit Center is the WORST!!! Avoid at all... - lyndsie1996
Doug’s Credit Center is the WORST!!! Avoid at all costs!!!! I came into their dealership in October, looking to trade in my car. I was originally working with Lilly and Mohammed who took my keys, and gave me a quote. I ended up needing a co-signer but they said my friend only needed to be on my loan for 3 months, then my name would automatically become the primary. The next day, my friend came in with me to sign papers with Melissa to get for the trade in. She confirmed the promises the day before would be honored. We left my car in the lot and took the new car home. The car was plated and registered and I made my first payment as scheduled. I then started to receive calls from my old loan company saying that I needed to make a payment. I proceeded to explain that I traded in my car at Doug’s Credit Center and that my loan with them was already taken care of, so they continued to call Doug’s to see what was going on because they never contacted them about the trade. They continued to call and then repo’d my old car. I called Doug’s to talk to someone about it and the person there said to not worry about it. He gave me a number to call and get set up with a credit repair company who would quickly take it completely off my credit. He said he did the same thing years ago and the credit place repaired his credit with no effort on his part. I was irritated that my old car was never traded in like it was supposed to and now had a repo/the $7,000+ owed from it on my credit. I now didn’t have a choice but to pay for a service to get that “quickly taken off my credit”. In mid December, I got a call from the new loan company saying that they found out I am the primary driver of the new vehicle, not my friend who signed with me. They told me that I was never put on the loan and they needed to try again to change it to her being the co-signer with me as the primary on a loan from them. A couple days later, I received a call from Melissa saying that the loan was canceled and that I needed to bring the car back. I came in that evening to talk to her and she said she’d look into other places that would give me another loan. She said she would let me know by Saturday if someone was willing to be my new lender and that if she can’t find one, my friend would need to come in to sign “buyback papers” and have the new car returned. During this time, Melissa denied everything I was promised. She said she had no idea what we were talking about and that I was never promised any of the above. I talked to a friend who works in the car industry to get some advice and learned that what the employees at Doug’s did was completely illegal (straw purchase) and what we were told about the “3 month automatic loan switch” does not exist even though Mohammed said they do it “all the time for customers like me who come in with bad credit and in need of a car loan.” Doug’s put me in a awful position. If I brought the new car back, Doug’s now wouldn’t have my old car to give back to me because they never processed the trade. I’d be left with no car, a repo/$7000+ on my credit, and would be out the money used for the car payment I made to that new loan company. My employer, friends, family and I received multiple nasty calls and threats. A tow truck showed up at my parents’ house attempting to find my new car there to take to to Doug’s. But they had zero right- the car was already plated and registered. They legally had no ties to the car- they didn’t own it anymore and to the state- we were the owners. My friend in the car business did a lot of work to contact managers/my past/new loan company/Doug’s, etc. I have calls and texts recorded of threats made. I have a recorded call of MELISSA calling my friend a slut, swearing at her, denying what they said, etc. All of the employees will LIE straight to your face. They only care about your money and will do literally ANYTHING to get you to sign that piece of paper. Even if that means trying to get away with illegal things.
Read More
Sign In
