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Austin, in the service department, is a pleasure to deal... - Jana
Austin, in the service department, is a pleasure to deal with. He keeps me informed on the status of my repairs and answers any questions I might have.
My jaguar was in a wreck in April which I dropped my car... - kkc2424
My jaguar was in a wreck in April which I dropped my car off forv3 weeks. I went to pick up my car now my windshield is a crack which wasn't there when I dropped my car off. It looks like something was dug into the chip causing the chip to run into a crack. I was told that it weather. Because now thry want to charge me $1400 for a windshield. As well as the repairs where halfway done. Disree was fantastic!! The rest were rude & talked down to me.
Excellent customer service and professionalism... - wandavereen454
Excellent customer service and professionalism demonstrated by my BMW Specialist, Tykeya. She is definitely an asset to BMW Team
The real time video of service rendered was top notched customer service
Warranty Work - Cathy Speir
Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.
Took my F150 in 9 days ago because the computer for the... - sawdoc47
Took my F150 in 9 days ago because the computer for the GPS, phone and radio didn’t work. Matthew told there where 4 ahead me It is now Friday evening and these people service have all gone home for the weekend and I don’t have my pickup that I need for Saturday to pick up sod.
Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1
Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.
horrible customer service - Hopesjag1
I'm a Florida resident, but got my jaguar from Birmingham. 8th jaguar, but 1st with this dealership. I've had many problems with the vehicle. It's been towed there from Florida multiple times. They found a hole in my tire when repairing the gear shift box. The hole wasn't there when it left Florida. I was told at first it could be patched, but later was told I had to buy a new tire. I wasn't offered a loaner car. Was without car for over a week. I left many messages for the GM to call me about getting a car to drive and I never received a call back. My car went with an issue under warranty, but I ended up paying a fortune for a new tire that was fine when it left my possession and didn't have transportation the whole time. That new tire exploded this morning on my way to work. It was so bad, it blew off the back panel to the car. Third tire that I've had to replace in the same spot. I could have been killed. I called, emailed and got on live chat with broken promises of a return call. Was advised I couldn't have a loaner car because I was out of state. Then I was told I couldn't have a loaner car since there was a dealership closer in mobile. Mobile isn't open due to the hurricane! I got a death trap by getting this lemon and don't have transportation. To add insult to injury, I can't get anyone to call back until I got angry. That call was a joke. The "manager" had a horrible, unprofessional attitude. She didn't attempt to help me at all. I also inquired about getting a new jaguar since mine is a xxx. NO call back as promised. Don't go there. You WILL be sorry. They will take your money and then treat you like a peasant. Mobile is better.