739 Alabama SRT Service Centers

Service team is great sales team does not honor commitments. - That guy

Superior Hyundai had a salesman who sold a Saab mode 93 to my dad and gave him a free oil change and detail then refused to honor the commitment. Superior had a a salesman named Randall who promised a detailing and oil change with a Saab model 93. My father asked me to take it to the dealer for its maintenance. I called to make an appointment with the business to get these services done and came at my appointed time at 10:00 on Saturday April 30 2016 and was told that the sales manager had said they would not honor the commitment for a detailing. I went to have a discussion with The manager and he told me no salesman should be making a sale on an "as is" "no warranty" car and proceeded to tell me to review the paperwork in which Randall had noted an oil change only. Randall had given us a card with his name and "free detail" written on the back as a coupon and had made a verbal reckoning with my family for the free detailing. When I told him this he said that that kind of promise is the reason Randall is no longer with them - in other words I know he probably told you this but screw you I don't care and we got rid of him for similar reasons. Basically what I got from him was that the contract is a military style contract and if it isn't in my writing in not going to care about it. I know we will probably never get the detailing, it's simply the arrogance of the dealership and the principle of the matter: I just want someone to know that this is how they do business and please be aware. One of the things I have the least use for in this world is a liar and it has been my experience that that's exactly what your going to get out of Superior Hyundai's sales team and that the management, apparently, will be there to defend their lies. They have lost any future possibility of business from me or my family and all over a detailing. Maybe I'm living too far in the past but I feel that I should honor any commitment I make to someone whether I have written it down or told them that I will do it. If you won't do whatever it is then don't tell me that you will... I can guarantee I will never do business with them again and will encourage others to seek their transportation elsewhere after this happening - word of mouth is a powerful tool. On a positive note - the service team was great - courteous and professional. I'm not looking for them to honor the commitment anymore - honestly even if they offered to honor their commitment I wouldn't accept after this I really want people to know.

no one in charge - ford123

The dealership has changed ownership several times in recent years. The current line up is HORRIBLE! The service manager in particular. He insulted my wife and lied about the work he did to my vehicle. My brand new vehicle, I'd only had for six months was requiring repairs. Based on what I've seen I would not buy or have anything serviced from these people they are incompetent and rude. Makes me regret buying a having traded a Hyundai for a Ford.

Totally unprofessional! My Jeep's A/C began to blow hot... - sad

Totally unprofessional! My Jeep's A/C began to blow hot air. The person at the service desk stated that "we need 2 hours to fix the problem". After only 30 minutes the car was fixed, but the bill was for all of the 2 hours labor. I spoke with the service manager, and he stated that the fee "was basically a minimum service fee" even though I was quoted a price based on the 2 hours to fix the problem. I asked to speak with another person up the line in management and the sales manager came out. He was exceptionally rude, aggressive, and very argumentative. Needless to say, even after years of being a customer, I will not return to Tallassee CJD.

Always great service, and their personel are the best! We... - alanbarry1

Always great service, and their personel are the best! We will always have our two cars by this great company!

We initially had an issue with service performed at the... - DD

We initially had an issue with service performed at the service department and left a complaint. However, Saturday morning, the next day we received a call from the GM, Kevin. (yes Saturday morning). Kevin explained some miscommunication and promised he would correct our issue the next week. That is exactly what he did. My wife and I are completely satisfied with results. Along the way mistakes can be made and I am glad there are dealerships like Team One to make sure their customers are satisfied with the end product. Excellent customer service!

Alaways A Pleasant Experience - Sculll

Everyone is very nice, sociable and go out of there way to help you feel at home. Appointment are easy to get. If you are out and have a issue with your vehicle they can get you in.

Took my newly purchased used F250 to Tony Serra Ford to - Rleemiller8

Took my newly purchased used F250 to Tony Serra Ford to have some "we owe you" work completed. Not only was the "we owe you" work done timely and properly Colton took care of a couple of recalls that I ask about. He worked it out to have them done today while I was there. I really appreciate how he took the time to chase down the parts and schedule the additional work on the same day keeping me from having to use my vacation time to come back and compete the task. GREAT JOB today at Tony Serra Ford Service Team and Colton !!! I WILL BE BACK !!!

I recently had extensive repairs on my 2021 F150, during - Shawn Newton

I recently had extensive repairs on my 2021 F150, during which it was discovered that my motor had been severely mistreated by it's previous owner. The service department did a magnificent job of working with my warranty company, keeping me informed, and providing professional and expeditious work. I highly recommend their services, and intend to utilize the services of this dealership both for auto service and vehicle purchases in the future. Thanks again!

Great servcie rec'd at the body shop - jama580

I had a problem with my tailgate on a 2015 F150 that I thought was a warranty issue. I initially took my vehicle to another Ford dealership located south of Bham. They took pictures and said that they would send it to Ford Warranty for approval and would take about 24 hours to get an answer. After three working days, I did not heat from them so I called and left a message. I never received a return call so I decided to take my truck to Town and Country. Mr. Posey looked at the issue and also took pictures and said he would have to get approval from Ford to correct the problem under warranty. He called me the next day and said they it was not approved, but he indicated that he would plea our case again. The following day, he called and said that Ford agreed to fix the problem under warranty. The problem was corrected to my satisfaction. What stood out to me was that Mr. Posey was willing to be an advocate for me in resolving this problem. He could have ignored me like the other dealership did, but he chose to do the right thing and take care of the customer. I will take all my business to Town and Country Ford for now on. JA

He was very helpful and friendly. - glasshopgirl

He was very helpful and friendly.